This review is for Maggie Merritt (in the Port Townsend branch of Homer Smith Insurance) who, I…read moremust say, might be the most patient person in Jefferson County. We have Safeco insurance on multiple rentals, our home, two vehicles. Plus an umbrella policy. Over the past 18 months, we have been selling the rentals and she has unfailingly sent us the correct form to cancel our policy and promptly processed it. Ditto auto insurance. At one point, I wanted to see if we could get better coverage and contacted State Farm, Allstate, etc. through other agencies. That's where Maggie's service really shone. Responsive, accurate. We stayed with Safeco. Last year we moved into one of our rentals and sold our old residence, requiring a policy to be changed from landlord to homeowner. I, a genuine insurance dummy, got confused about all the refunds and Bal Due statements. Maggie hung in there and patiently explained what she had to do to align all our policy terms to end on the same date, again to help this dense policyholder. We've had contact with other agents at the PT office but Maggie is the one to help you. Highly recommend her!

Offer good product but Joan has horrible customer service. She has an arrogance about her that is…read moreoff putting. Because of her poor communication style we have selected another insurance agency to conduct business with. The product and pricing were good but not good enough to have to deal with Joan.

I will always insure with Steve Williams' State Farm Insurance. Within minutes of having an…read moreaccident, I called the office directly and spoke to Shaundra Bolling. She listened and explained what was going to happen which immediately calmed me down. The service, assistance, and information provided by Shaundra was superior. I've been with them for years and will be with them for many more.

Chelsey Tayler went over in detail in all of the options that could be done. Really took and…read moreinterests and I felt I was listened to and I just think this place is the go to place for your insurance needs.

I went inside for the first time, today. It was a quick trip to get some paperwork taken care of…read more The lady at the reception desk was very polite, friendly, and competent. I was impressed with the aesthetic of the reception area. They managed to mix cozy and professional perfectly.

When I saw Steve Methner Insurance rated at 1.5 stars I just had to figure out what was going on…read more I have never had anything less than 5 star service from them. Then I realized that: A. It's Yelp, B. there were only two reviews, C. One of the two reviews had nothing to do with the business of insurance and D. Yelp does not curate reviews deliberately so they can extort businesses to pay them to "fix" their rating. The staff is very, very knowledgeable and pleasant. Amazingly so. To the degree that I actually asked Steve once how he attracted and kept such top notch people. If things get complex, and you need more authoritative help, Steve will help you himself...and he is very knowledgeable. More on that below. And please keep in mind, that an agent that gives you bad news is not a bad agent...he's a good one. I personally have asked for insurance on things that State Farm just does not cover on more than one occasion. That's not Steve's fault - State Farm is a great company that keeps it's rates low by taking smart risks. In my case, Steve told me that State Farm could not help me and gave me names of other insurance agencies that might be able to cover me. I took his advice and am very happy with the coverage I receive through his recommendation. I will still always run everything I can through State Farm, but I realize that they don't cover everything. The two negative reviews that currently exist are pretty funny taken together. One of the reviews is complaining that Steve is too involved in local politics while the other other one is complaining that he won't join the Chamber of Commerce. Steve is definitely involved in the local community. You see his name pop up everywhere. His customers are the beneficiaries of all of his connections and experiences and everyone else in the community benefits from his service. I love doing business with businesses like this one.

Boss seems to have his head in local politics and not the business. I have been plagued with policy…read morechanges and billing errors for the last few months. The office staff are very pleasant but something has changed recently and everything is very confused. Recommend another agent.

We're long time customers here, and love the friendly, prompt service (there's rarely a line!)…read more Most times we are greeted by name when we walk in the door, and we recognize most employees there (as I said, long-time customers). They've always been helpful and responsive, providing a couple counter checks when I forgot my checkbook at home but needed to drop off payments to vendors in town, looking up balances and helping with CDs, hosting our safe deposit box, getting documentation lined up for transferring funds between institutions, doing some investment advising... I thought small town, brick-and-mortar, personal banking was a thing of the past, but it's alive and well in PT at First Fed. They have all the modern conveniences, too, if you prefer doing it on your mobile device or computer, even downloading to Quicken. We love it here!!

Wonderful customer service and good people all around. Open late, convenient and fast…read more No complaints here