The staff are kind, friendly and most importantly concerned about Daisy our Chi winnie, and Jack our Labrador. They welcome them with open arms, always accommodating. We've boarded our furry companions as well as we've used their medical team . Jones Veterinary Hospital is a blessing to us. Sherry Prevett read more

I am lost for words when it comes to Jones Veterinary Hospital. I am beyond thankful for their professionalism, compassion, dedication, and knowledge. From the ladies at the front desk to EVERYONE in the back and a big big hug to our vet Mrs. Brittney Reynolds. I will forever take all my animals to Jones's and I encourage everyone that lives here in Andalusia too. Thank you from the bottom of our hearts . read more

Jones Veterinary Hospital - Veterinarians Near Me - Andalusia, Alabama

I have to write this for all pet owners. It just saved my Charlie's life yesterday. My cat, Charles Whittaker Randolph (Charlie), was fighting with another male cat out back so I rushed out there. Charlie is about 11 years old and our vet said Charlie is getting too old for that crap and compared it to a 50 yr old man going to a bar, picking a fight with a 21 yr old man. I broke it up and then Charlie took out after him before I could catch him. (He really doesn't play well with others but he is my little sweetheart).They tied up again shortly before the other cat ran off. Charlie just fell down. At first I thought he was just tired with his Normal scrapes or black eye type injuries. It wasn't. He started gagging, smacking wildly at and in his mouth, and jumping around. Then ne would fall down again His mouth was open and gave quick short pants rather than breathing normally. He doesn't have all his teeth and some are broken from years of street fighting. The only thing I could think of was it must have been a tooth he was choking. I felt his throat but couldn't loosen or feel exactly where it was lodged We tried opening his mouth but he attacked us. It was clear he was hurting and I didn't want him to tear anything. He let me touch him anywhere except his mouth though. I was in a panic. I called every vet in the county I think and then began calling Enterprise, Dothan and Greenville. None of them would even see him without payment up front. No payment arrangement, no suggestions how to help Charlie. They all were just fine letting him die, choking to death, before they would lift a finger or an opinion to try to save him. By then I was crying so hard and so scared I could barely see the keys on my phone. I googled how to save a choking cat. I did the heimlich maneuver on him. To do so ball up your fist and just below the rib cage go in and up in a "J" motion. That still didn't bring it up. I finally wrapped a blanket around him tightly to keep him from scratching me and let someone else hold him tightly while I pried his mouth open. I had some surgical stats and tried to see if I could unlodge whatever was caught in his throat. It was a small tree branch about an inch and a half long that he must have accidentally bit while in the cat fight. Thank God he was able to spit it out while his mouth was wide open and the stats gagged him. Every one of our local vets didn't think twice about just letting him choke to death. Had it not been for google, I would've had to watch my sweet baby die an agonizing death so remember what you have read here so you know what to do should you be caught in the same situation. I learned some valuable lessons that I will never forget. 1. What to do when your cat is choking was the most important one. 2. Not all vets do the job because they love the animals. There are a hell of a lot, including everyone that I called in this and the surrounding counties that would actually let an animal choke to death without lifting a finger if they thought they couldn't make a dollar off it. Hell, I would've gave them anything I owned at the time. I dont beg. I have a lot of pride but I swallowed it and I down right begged them to wait just two weeks for payment, take a post dated check, anything...just help him. Not all people with a Dr. In front of their name deserve respect. They will no longer automatically get it from me. 3. Google is really worth something besides censorship, and invading our privacy. Who knew? read more

I would typically give a 5 star but this past visit I experienced was not a good one. I had an appointment to spay a 16 week old cat. I dropped her off the morning of. Once I picked her up, they added an extra charge. Thank goodness I ask questions and pay attention. She was given a shot that she wasn't supposed to. She just received the shot within less than a week, but the nurses lack of attention and care did not notice that. The front desk associate just laughed and said well she just received a booster. Regardless if it is safe to do so it should have not happened. The stitch didn't look right as well. I do not recommend spays here. They are over priced as well. The lady kept laughing when I was asking questions with concern. If you are in this field, you should have concern and be respective of your customers. I most likely will not be bringing my other animals to this location. Time to find a new vet hospital. read more

Take your animals here if you really love your pet! We have 5 cats and 1 dog and Dr. Brittany and staff have gone above and beyond in their care. One of my cats had stopped eating a few months ago and was close to death and during his stay one of the vet techs noticed he had a tooth that had fallen out and become infected. This is what had caused him to stop eating and put him close to liver failure. I'm not sure if another vet would have even noticed this and may have recommended we have him but to sleep when the cause was something that could have been easily overlooked. Dr. Brittany and her team have also gone above and beyond in getting my pets back to feeling their best- they are usually able to get me in quickly and the service feels personal, what you would expect in a small town! They also have gizmos and gadgets that most other vets don't have haha read more

When we discovered that Quinn had an emergency, I called your office and was provided a phone # for emergencies. Dr. Jones picked up the phone right away and with his guidance/advice we were able to take quick action and I believe, saved Quinn's life. The very next morning, on our way back to Texas, we stopped by the clinic and we were seen first thing. The staff was very welcoming and accommodating to our schedule, road trip back to Texas. read more

Let me start by saying that all of the front and back office staff that I spoke to were a pleasure to deal with. This review is specifically about Dr. Troy Jones. I have a 2 year old GSD with floppy ears. If you've ever dealt with a situation like this then you know how disappointing this is. I found a product called PermaStay ear implants. I contacted the company and asked for a recommendation of a vet in Alabama that could do it. They gave me Jones Veterinary Hospital in Andalusia. This is a 3 hour drive (one way) for me. I called the clinic and spoke with a receptionist and we set up a consultation. I went in for the consult and everything went great. Dr Jones agreed to do it and quoted me about $1500 for implants and all. He also stated that bc we were from out of town my dog could possibly go home same day but that was not a guarantee. I was fine with that. About a week or so later I called and told them to order the implants and we set up surgery for 7/16. Surgery days rolls around (at this point I had also made a $350 deposit..which was completely fine and expected). My husband had taken off of work and left about 3:30 that morning to have him there on time. About 1:00 that day I called to check on my dog. I was told an emergency came in and he was being prepped as we spoke. Again...completely understandable that my dog went on a back burner. At this point we knew he would have to spend the night. Again..we knew this was always a possibility so we were prepared for that. The next morning my husband gets a phone call from Dr Jones saying the company only sent ONE implant..why he didn't immediately let us know I am unsure of. He said the company was overnighting it and it he would do surgery in the morning (Wednesday) and that my dog would most likely be ok to go home later that day. So...husband came home bc he had to go back to work. Wednesday morning I call to make sure everything is ok and I'm told the implant still hasn't arrived and that I could call back at 3:00 to see....(remember this is a 3 hour trip one way) Now, I call the manufacturer. I'm told by them that they only ordered one so that is why one came in. They also stated it was being sent Express mail (not overnight) so it was never going to be there the next day. I call the clinic back and asked to speak to the Dr. When I inquired about what was going on he admitted it was their mistake. I know the lady that ordered them thought they came 2 in a box so that was an honest mistake. I am angry and upset that the Dr doesn't seem to care. $1500 may not be a lot to him..but to me it is. When I reminded him of how we've been put out due to this mistake he actually said "I can give you a little gas money or something". And it was said sarcastically. If I questioned him at all he told me I could come get my dog. He was very very rude to me. Making mistakes is fine. The problem is when 1)you try to blame someone else 2)you do nothing to rectify it He actually expected us to still pay full price. He finally wound up refusing to do the surgery when he ran out of excuses so I had to go pick my dog up. My husband spoke to him after I did Wednesday morning and Dr. Jones told him that the reason he was refusing to do what he had previously agreed to do was because "she was really mad and if everything didn't go perfect he would get into a mess he didn't want to get into". As if I had been demanding and unreasonable. Laughable. I had the right to question this. He was defensive bc he knew he was in the wrong. This makes three trips (6 hours each time) and this guy wouldn't even come out of the back to talk to me (I didn't ask but he knew I was there and I am positive on that). One thing he told both myself and my husband was "I don't know why they keep recommending me...". After seeing how he runs his business I have to say I am equally baffled. read more

The first time we went to Jones Veterinary Hospital, was during the pandemic. They picked our little female up at our vehicle door and took her in. They examined her and we had the doctor and a few others come to our vehicle to ask us questions and to explain things to us. They accept Care Credit so that we had no problem with the bill. I like that there were no surprise costs. The amounts that were quoted was the prices we paid. They took extremely good care of our baby. When we got home we had received a card specifically about our Sophie. It had all of her updated shots, breed, weight, etc. on the card. They sent us a note for her 6 month checkup and we were surprised at the low charge. While she was there they groomed her. It was a relief to have someone groom her and fix the awful haircut that she had received a month earlier. Again, they discussed that she was perfectly healthy. It isn't like we have one person waiting on you. Anyone who isn't on the phone or busy is happy to talk to you about your four legged family member. We feel like they are part of our family and really care about Sophie as a patient and not just about money. We have already sent people to them. They too were happy about finding this gem! Thank you Jones Veterinary Hospital for helping us to feel at home. read more

Great doctors and staff! I've used them for 22 years and it's always been a great visit.

Dr.Jones and staff always take great care of my little Alvin. Very friendly and professional!

We are so impressed with Dr Jones and his staff. We take all our animals to them. Recently our little dog Cooper had to have surgery on his hip. They were so good to not just our little Cooper but to us as well. They didn't mind answering all our questions beforehand and we knew exactly what was going to happen on surgery day. They even called to let us know that he was ok and the surgery went well because they knew we were worried. They could have waited to tell us everything when we came to pick him up. At his post op checkup to remove his staples and stitches they again went above and beyond. I would highly recommend Jones Veterinarian Hospital to anyone and it's worth the drive if you live out of town. They are so caring and have a true passion for what they do! read more

Jones Veterinary Hospital - Cooper on the mend after his hip surgery!! Thanks Dr Jones!! - Veterinarians Near Me - Andalusia, Alabama

ABSOLUTELY amazing service. Had a bit of a emergency, even though they had not seen our dog before got us straight in and took very good care of us!!! We have found our new vet office!! read more