This is going to be a long review but I think its worth it to know the facts about the building process with JonesCo before hiring them for your next project. We signed the paperwork to have JonesCo build a detached garage with an office space for myself on March 11th, 2021. It was over 3 months until any work started on site. The excavators arrived on June 22nd to clear and grade the land. The invoice we received after this was done included an additional 11 hours of excavation time and 20 loads of gravel amounting to $10,102 in additional costs, adding an additional 20% to the total cost of the build. The site then sat vacant for another 6 weeks until the concrete was poured on August 16th, 2021. The concrete that was poured was not graded correctly so any water from snow on rain on my car doesn't flow towards the door or into any drain (which they didn't install either) but to the inside wall of the garage and pools there so I need to have quick dams and squeegee the floor whenever I pull the car in and it is wet. Despite there being a pocket door outlined in the plans from JonesCo for the bathroom, they didn't actually install a pocket door and a traditional swing door was installed. The framing was completed around August 26th relatively soon after the concrete was poured but then the site again was left sitting until October 6th when they finally returned to do the insulation. The garage then sat vacant again until November 28th when the drywallers came to hang drywall. During all of these long gaps in work, there were multiple calls and emails to Randy and Mike at JonesCo with some emails not being replied to for days or not receiving any reply and needing to send another email or make a phone call. When we finally were approaching the end of the build in December 2021 I provided a list of deficiencies, doors there were dented, exterior doors not hung properly so there were gaps and cold air coming in, and damage to finished flooring from door installations. In the end JonesCo did provide some credits for these but they did decide to end the contract before completing the installation on the fixtures in the bathroom. I agreed to a $500 credit for the bathroom and Mike (the owner) advised that that should be enough to have a toilet and sink installed and hooked up. Well, we finally hired a plumber to do the work and it was estimated at $1,800 to complete the work as JonesCo did not install the framing in the wall to hang the sink (resulting in the purchase of a brand new vanity) the hole in the floor for the toilet was not the right size so the concrete needed to be chipped out and they did not make the drain running to the septic tall enough so the gravel from underneath the slab had packed into it needing to be flushed out and an extension added to actually hook it up. The floor was also so uneven they had to craft shims to make sure it wouldn't rock around. Also, after having this garage for over 12 months now there are still air gaps and cold air coming around the exterior doors, with ice buildup around certain areas even with a dehumidifier running and keeping the humidity under 45%. My home had doors and windows installed 5 years ago by Metro Windows and Door and this doesn't happen. In summary, this build took over 10 months to complete and the poor communication, unprofessionalism and quality of work would prevent me from ever suggesting anyone use JonesCo to do any construction work whatsoever. However, good luck if you do cause you will need a ton of patience and I recommend budgeting more than what they quote you. read more

Terrible workmanship and even worse customer service. Definitely do your homework before hiring this company.

If you are looking for quality or customer service, keep looking....you are not going to find it here. Had the unfortunate experience of building a house with JonesCO. The owner of this company could care less about quality or the customer's experience. We contracted JonesCo to build our dream home. A huge mistake in retrospect. Here is a sampling of our experience with JoneCo Builders. One day I was out for a bike ride and I arrived on the lane adjacent to the build site (only permitted on the site once every 30 days) to over hear the owner of the company mocking spending our hard earned money in his best 5 year old school girl voice "Oh, I paid $1400 for that!". When I announced my presence and told him he was being disrespectful, he proceeded to advise me that he was having a "private conversation with his employee" rather than offer an apology for being discourteous and disrespectful. After disagreeing with his logic, he advised that "We will just have to agree to disagree". I told Mr. Jones that I would spread the good word about his professionalism. The attached photos are an accurate reflection of the lack of concern for the customer experience or a quality finished product. The only positive I have to say about the whole experience is the two hardworking staffers that work for JonesCo. They are truly decent guys, unfortunately they don't make the decisions. In summary, I wouldn't contract JonesCo to build me a doghouse. Not even close to recommended. read more

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