I adopted a male dog that was the best ever. He was 2 and I had him for 14 years. His name was…read moreCarson.

Let's just say 11 years ago we adopted 2 dogs from here, and we provided a great home and love in…read moreoahu. We just moved to hilo on Jan 4th and before we came here I put in multiple applications for 2 different puppies, on Friday I called this place to confirm that they still had puppies because we wanted to adopt one or two. Not ONCE did the lady on the phone advise that we weren't allowed to purchase 2 puppies at a time, nor did she mentioned before even brining a pet home the application has to be confirmed on their site (which I completed a couple weeks before we moved), plus it will take like 3 days before even bringing the puppy home. That aside, we walked in with our 2 boys excited to bring a puppy home, and when we went to the counter the lady out right said we won't be able to take a puppy today due the one million reasons that she mentioned which made no sense and made it seem like I had no Idea what liter syndrome meant. My sons were bent outta shape because of those words. FYI, next time, talk to me and not to everyone else in the room behind me. We purchased dogs from humane society countless years and to have to be turned down because we are not a right fit family for puppies is like a slap in the face especially when we bought our 2 puppies from this place at the same time. I feel this decision was more based on a personal choice on my response to the first lady I spoke to, instead of hearing what questions I had she kept telling me that we couldn't have two puppies due to litter syndrome. We understand littermate syndrome, but when you take correcrive actions and extensive training with your dogs, that won't happen as we do our own. Do we all really know their personalities? No, but as the owners, it's our due diligence to teach them right from wrong. Studies are saying "littermate syndrome" is not even a real thing. We label problems with two young dogs as "having Littermate Syndrome," because we absolve ourselves from the responsibility to fix problems that humans created and can't resolve. See, the problem isn't the dogs. The problem is peoples ability to address their individual needs. It's easier to label a syndrome than to just give more TLC and understand stand them. On that note, you sent me this email the day after saying I'm not a fit? So much for waiting 3 days and calling to see if we are a fit when we meet with the counselor. That is ok! I went to Rainbow friends animal sanctuary and we rehomed a dog, and someone just so happily allowed us to rehome their 2 puppies that were left at their front door This place is such a disappointment. Going forward, I will not recommend this place to anyone anymore. Even though my 2 other dogs came from here, and we love them dearly. This place will be the last on my list now, not #1 it took less then 24hrs for them to tell my family we are not a fit before even giving us the chance. The slogan should not be providing them a good home. The lady after us asked for 2 kittens, and you were gladly open to having her adopt them after she just mentioned her current cats' lack of health for many reasons that did not match up! Go figure! The care you give for cats is not the same as dogs? Why is that? Should we not give the animals all the same care, love, and treatment? Seems like it's a preference here and bad choices! I'm done venting, but if you are looking for dogs and puppies there are many other adoption places to go that will give you better service then this place its sad that I recommended this place to a bunch of families and they actually said they were turned down too and got their dogs else where. Please feel free to share your family requirements and what makes the best families for these animals? All these people are opening their homes, and you're denying it, but crying that you have no shelter space.......this could be one of the biggest reasons. Look where you lack the experience, which is assumptions and judgment!

My go to groomer for my 2 small dogs! Always reasonable ease to book, puppies come out fresh and…read morehappy!

Absolutely the best for your pet boarding needs. Great staff!! Professional and you can tell the…read moretotally love pets!! Schedule your boarding early as it tends to fill up! Great daycare services as well!

Had my two dogs boarded for a week. One of my dogs came home with his paw pads literally BURNT off…read moreand fur missing from his legs. They kept him on hot asphalt during the day everyday. I asked them about it after picking him up and got no response. Had to buy a cone and medicinal creams which helped him heal two weeks after. Using rover next time we leave the island.

The first time my dogs stayed here, everything was fine. But the 2nd and 3rd time, when I picked up…read moremy dogs, they had injuries. After the 3rd time I found somewhere else to board them. The last time when I picked them up, one dog had a fairly large open and bleeding wound. It looked fairly fresh and was almost 3 inches long. I think they casually mentioned it but when I saw how big it was, I pressed them on how it happened. They blamed it on my other dog (I had my 3 boarding together in their TINY 'ohana unit), and said that one bit the other. I strongly feel that is not what happened, since it didn't look like a bite and my dogs get along well at home. They made it clear they would not be helping at all if my dog needed stitches. They also returned one of the dog beds I sent with them, soaking wet. Like completely soaked through, and it smelled horrible. They would not explain to me why it was soaking wet, but I suspect it had blood on it from my dog's wound and they wanted to hide it. I ended up having to throw the bed away. All in all this place is okay in a pinch but I found that Pau Hana Pet Resort makes my dogs much happier.

Happy paws services is amazing!! Ive used there service quite abit now. Going on 6 months and still…read moregoing strong. They watch, wash, feed and walk my dogs. We also have parakeets, cockatiels, chickens, ducks and rabbits that they look after while we are gone. House sitting my home also which makes me feel so safe while not at home. I can really count on them and recommend there service!

I really enjoyed my stay at the B&B now available at Hilo Kennels. Fun to take my dogs on a short…read moregetaway!! The place is clean and comfortable and packed with amenities (like snacks in the refrigerator.). Jenn and Dave are the perfects hosts- available but let you have privacy . Charming place!

Thank you Dave and Jenn for taking such great care of our dog while we spent some time away from…read morehome. As a new dog family we were nervous about leaving her with strangers and we worried that our dog wouldn't get along with others. From the moment we arrived to their home we were at ease. And our anxious, suspicious rescue dog took to Dave with very little hesitation. Communication, drop off and pick up were a breeze; their care and service is outstanding and their prices are beyond reasonable. Their home is safe with lots of grass and shade for the dogs to run and play. We will definitely be back.

I've been taking my fur-keiki to Aloha Veterinary Center in Hilo, and I honestly couldn't ask for a…read morebetter experience. Dr. Lyons is incredibly sweet and supportive--she always puts us at ease during visits. The vet tech is amazing too; they never forget us and always greet us like old friends. One of the best decisions I made was establishing care early on. It's the peace of mind knowing that when something comes up, we already had a trusted team ready to go. The location and the parking lot has easy access too. There's no 24/7 vet care on the Big Island, which is something I wish we had, but knowing I have a solid daytime team ready to go makes a huge difference.

I called because my dog was expelling blood and vomiting. They told me to come in at 1PM that day…read more Because it was an emergency I would have to pay $225 up front which I did. Then I waited a half hour before a vet tech. came and said she was taking the dog to have a "fecal Smear'". I told her I would like to speak with the veterinarian. She brought my dog back.. Ask if they could get a blood test to maybe rule out pancreatic problem. By now it was nearing 2 PM. I told her I did not think it was pancreatic. My dog showed no symptoms of pain. and , of course, by this time I am beginning to think they just want to run up my bill. I never got to see the vet. and I ended up paying $78 for a fecal smear WOW! Her temp was 101.3 per the tech This experience is so different from the experience I had with Dr Matsumoto. Last October my other dog had an intestinal package. He took an X-ray discussed it with me and with in the hour he operated. He was wonderful! We discussed options and my dog is alive because of him.

Reception was friendly and informative. Staff treated my dog with care and compassion. Dr. Was…read morethorough and gave a simple comprehensive explanation with his diagnosis.

Best clinics in town! And we've been to a few. They always have the clinic feeling peaceful and…read morestress free. They treat emergencies as such and manage your pet as if they were their own. Their prices are friendly on the wallet and give the opportunity to say yes or no to more treatments if they find it may be needed. Communication is excellent! Everyone in the office is amazing with animals.

Adrian and Kyle are great at what they do; and they LOVE all animals. They are respectful and kind!…read moreI'd recommend them to everyone!

Waited for an hour after appt time to finally be seen. Doctors are very nice and helpful. Waited 30…read moremins to check out and the auntie at the desk seemed very uptight and condescending.