This location definitely treated me better than the other location, but I'm just going to give it…read more4-stars because it's just a bank. I came in on a random morning and I wanted to deposit some cash. I went up to the drive thru and the ATP was out of service. I had to park and get out and I tried to use the ATP inside, it wasn't accepting my pin. For some reason, maybe I forgot it? (It's a new account so don't judge me.) Meanwhile, this bank had maybe three customers inside it, tops. I gave the attendant my ID and debit card and I tried many pins about 6 times before I realized 'Ok' now I really need help. Then the manager helped me reset my pin, offered me a credit card, and only then was a I finally able to make my deposit. (It was literally only like a $28 deposit )

I wish I could give this PNC 0 stars. HORRIBLE customer service! They made me wait 20 minutes for a…read morecashiers check. They called someone else to verify my account even though they had my license and debit card. Then I'm told that they have to do their due diligence and need a manager approval for them to issue the cashiers check. I told the incompetent teller to give me my license and debit card back and that took another 5 minutes. I asked for the withdrawal slip and she ripped it in front of me and said it was the bank's property and that I couldn't take that slip out of the bank. In total I was there for like 30 minutes and left without my cashiers check and annoyed at their horrible and slow customer service. PNC should fire all of those people that work at that branch. I will absolutely report this bank to PNC corporate...

I've been banking with PNC (and formerly National City Bank in Cleveland) for many, many years…read more The branch on Hypoluxo & Jog roads is by far the best that I've been to. They've taken the time to get to know me personally and are very professional, courteous, and accommodating. Some of the employees, such as Julliet, have provided extraordinary service over the years. This branch also has convenient Saturday hours unlike some PNC locations. (Why can't banks be open when people need them???) It's nice to be able to visit a bank where customer service is a priority!

I have been a customer of PNC Bank for close to forty years, and it is one of the best decisions…read moreregarding my finances. I have been phished and hacked several times, and PNC has come through to rectify the problem. I trust this Bank 100% and you should too.

Horrible communication and appreciate of a customer time. Stood in line over 15 minutes without…read morebeing acknowledged, with all tellers having personal conversations. An white customer comes in after me & was immediately approached by an personal banker for assistance. I walked out. Will not continue to bank where I'm not appreciated

Great service great people. Great services…read more Good location What else would want When you go there say hi for me Ray Manucy and Donna

From my earlier review it still stands. They allowed someone to come into the bank and steal my…read moremoney with a fake id and I pay the price. It's 40 days since it happened and all I have received is lip service. Lots of empty promises that my money will be deposited into my account "soon". They have insurance for these types of things!!!! Why do I have to be treated like this?!?! I have a mortgage through them, credit cards and accounts for many years but I can see they they do not care about their customers. They don't return emails or calls and want to pretend that I'm not out here suffering. This bank is worthless!! Do not bank with them. Take your hard earned money elsewhere. They are at fault for allowing this YET I pay the price!!!

They are nice people - but stay away from the West Boca branch. Someone followed me out and…read morefollowed me inside the bank. They tried to stop me outside and ask for a ride. They told me their car was broken but I realized they just wanted to get into my car. There is NO SECURITY in this branch and one teller. The other people are in offices and don't pay attention to what is going on in the large branch. I have been going to this bank since 2003 and am shocked that they are so careless about customers. I went twice to report the incident and they ignored me like i was a flea on the rug. Be careful. The library down the street has a security guard. Books are valuable but life is not in West Boca PNC Bank.

Been banking with PNC for several years and I highly recommend this bank for all your financial…read moreneeds. I currently have an investment account, checking account and credit card account with this institution. Customer service in person and by phone is exceptional.

Disgusting bank! Three weeks ago the teller didn't cash my check and deposit cash they deposited…read morethe check instead and I couldn't access the cash for three days. This AM I received an email. My account was overdrawn by 19$. If I make a deposit today I won't be charged the overdraft fee. That was stated in the email. I was charged an overdraft fee. I called the bank and they said well you may have had one overdraft fee returned previously. I told the rep on the phone the email clearly does not indicate that. So in essence what we have here is fraud misrepresentation, illegal and unethical. it should be clearly stated I'm sure the banks lawyers are aware of this contractual fact. More disgusting corporate greed. The first point with the teller depot error when I called back I was very polite and she hung up on me. Crazy

PNC doesn't care about you. That's all there is to it. I got scammed with a fake number that called…read morefrom pncs number and mislead me into believing that I needed to send money to protect my account and when I realized it was a scam I had already lost about $6,500 and PNC didn't give a damn at all. all they saw was that I pushed the button and therefor authorized the transaction. So with this, never say you won't get scammed because it's only a matter of time before they find a way to deceive you and it is t as simple as I'm putting it as here. But just know that PNC will not protect your money from authorized scam transactions. Meaning if you we deceived into sending money and you try to argue with them, they will not consider it fraud because of that basis alone, you pressed the button, though funny enough they never called me to verify that I was aware of the large number of funds being sent and that's another thing to take note of with them. they will absolutely let you fail to protect your own funds because they don't have any obligation to do better than let you bank with them,

I am so fed up with this bank. PNC is by fay the worst bank I have ever dealt with. I am new to…read morethis area and was referred to this bank. From the first interaction, it has been a HORRIBLE nightmare. They neglected to inform me that for the first 30 days there will be restrictions of the amount of money i can withdrawal when having a direct deposit from my employer on top of hidden fees that they just take out without informing you (i.e. making a debit card payment for my car, someone depositing /transferring money in my account from another bank) I feel as if they do not have any concerns for their customers nor do they value business. Not once did they offer to return the out outrages fees they took. I DO NOT recommend this establishment to ANYONE, EVER!!!!! no customer service skills, at all. I will be closing my account!

Never again felt so discriminated angelita gonzales took care of me and thought the check I brought…read morein to cash wasn't vaild had to call the owner of the company just to verify it was vaild . Wouldn't recommend to go here if your Hispanic

Took three months to get an approval on an equity line.read more