I called Ken's due in, in part, to a weak flushing toilet. Their tech came out and said he adjusted…read morethe flapper. I didn't ask any question (my bad). I still had to plunge after their service call. About a month later when my plunging didn't fix the problem, I snaked the toilet and pulled out a piece of a plastic clothes hanger I had used to "snake" it with months prior. I thought the plumber would have tried that, but apparantly not.

I've been using Ken's Plumbing for years. They've done emergency work, replaced a water heater and…read moremore. The tech's are always professional and helpful in explaining what needs to be done.

We had four (4) plumbing jobs of varying levels of urgency. An outside sewer line clean-out &…read moreaccess pipe repair, a kitchen faucet installation, repairing a refrigerator ice maker water line, and installing a house bib tap. A big-name plumbing company's written estimate was around $3,000 for all four jobs. As for the ice maker water line, we were told it would require ripping open the floor & wall to look for it. Joe & Becky of Simpson Plumbing did all four jobs FAST and for less than half the other company's estimate. They were very pleasant to deal with; they provided clear explanations whenever requested. Oh, and Joe knew where to find the waterline. If you want your plumbing job(s) done with the best quality and at the best price, Simpson Plumbing is the ONLY company to call.

They were SC LLR licensed. They turned down the job and their price I assume due to no pro…read moreliability insurance. So, it is advisable not to hire folks like this who will not furnish professional insurance to cover workers comp; auto liability in case they hit your autos. Also to protect you from shoddy work and home damage by shoddy failing work. By Tim Williams, a retired licensed GC in SC and Fl.

Jeff and his team are great. We had several things done. From getting a new sink installed, to…read morerunning a new water line to the front for an outside faucet, to getting a brand new whole house filtration system installed. These guys were on time, professional, and did great work. Our water now tastes like a cloud. Our friends are now asking us about the water filter system... starts around $750 and can go up... and this includes INSTALLATION... Definitely worth it. Thank you Jeff and team!

Jeffrey I see you pay Google to get reviews removed. Jeff came to my house and Brian dropped my…read morevent pipe that goes to the vent stack on top of the roof vent in the middle of the wall. They refuse to come take care of the issue. Brian brags I'm the guy that gets us all the 5 star reviews. Brian isn't that good and Jeff will price gouge his customers. Stay away as another company is charging 4598 to fix Superior Plumbing negligence. Terrible company. My toilets not flushing right and the other toilet drains when flushed.

I want to let you know before I forget it, I was charged $400.00 for small faucet in my bathroom…read more He had an extra man with him that more or less just handed him what he needed. So I figure out of my social security checks he paid that man for just standing there. This was in 2025. Since then I had another plumber that fixed my drip in the kitchen, bathroom and installed a new pipe in my daughters bath tub which he had to go in at the back of the wall and charged me $400.

I wouldn't recommend this plumber, if you want an honest, reliable person. An honest person keeps…read moretheir word. They made an appointment with me, and not only did not show up, but didn't have the decency to call or email me and say 'we're not coming.' I put my life on hold, and sat and waited for them for 4 hours. His wife says he's been in business 50 years, but can't learn to be dependable in 50 years.

Had a problem with our Navien tankless water heater. Another plumbing company came out and said the…read morecirculation pump was out and it would cost $885 for repair. I researched Navien authorized installers and found Steven Jewell. I called him and he helped us to troubleshoot a bit over the phone. Sent one of his guys out and turned out it was NOT a problem with the circulation pump. They saved us a ton of money! A honest plumbing company! They have my business for the future. I highly recommend this company!

Called Mr. Jewell on Wednesday. Due to his schedule he told my husband it would be the next week…read moreto repair or replace tankless water heater. Lucky for us, he called early on Saturday that he was in the area and wanted to come by! He arrived about 30 minutes later and approximately 30 minutes later we had hot water! His service was graciously appreciated and will call again. We do recommend this business! Thank you!

"Dano" is a unknown superhero and Optima is a greater company for having him. Dan has just left…read moreafter going WAY over and above with a changing out of a troubled tankless water heating system. The troubles are not related to the plumbing side but the electrical side. Dano helped me as much a he could and did not leave until the electrician left so Dano could finish programming the tankless heater. The office was great in their help getting him here and explaining the process. I recommend Optima Plumbing, llc. To any one who needs ANYTHING worked on in the Plumbing field. Thank you David for all that your company does and the pride in which you do it.

I've always thought it a shame when some talented contractors could do their trade (plumbing,…read moreelectrical, paint, etc...) but they couldn't manage the business side of things. Well after struggling (and I mean STRUGGLING) to get my previous plumber to actually show up and complete a job I got fed up and looked for someone else. I picked up a flyer from AAA Upstate Plumbing at the Southern Home & Garden Show so we called them. Not only did they come out within a few hours of my call - but they had the problem fixed and noticed a minor leak on the kitchen sink that I had noticed too but forgot to mention. They fixed that and then did a small extra job on another sink that I hadn't called about but while I had someone there I asked. I can't say enough good things about something as small and simple as actually showing up and fixing a problem - it's not rocket science you know. I found a new plumber to use and I'm glad I did.

Scott arrived early, June 16 for his appointment.  I needed 2 toilets changed out. New ones sitting…read moreon the carport.  He moved one over to one side (small bathroom) so I could paint the wall behind it.  He then took the other old one (large bathroom) outside and brought a new one in. By himself. I finished painting and checked on his progress. He was tightening the bolts on that one (large bathroom), said he'd hurt his back. I told him I could help lift them,  to let me know. He commented that he has back problems. He said the flange under the toilet he'd just set was really high. ‍ He started on the next one in the small bath. It had been leaking between the toilet and the tank. He said he thought he could fix it without changing it out. I said ok. The new seal didn't work, it continued to leak. He said his back was killing him, he needed to leave and come back.  As he left, he said he'd let me know asap when he'd be back.  He charged me for the one toilet (large bath).  Within 3 days it was rocking.  I bought shims and tried to keep it straight and stable until he came back.   I sent him 3 nice texts asking if he was better and to let me know when he was coming back. He said the week after the 4th of July. He never called or texted. I left 2 voicemails.  He finally answered that he was out of town and would be back the following week. He would call to set up an appointment. That visit would have been the 3rd week in July. The first week in August, 6 weeks after his visit and tired of rebalancing a rocking toilet, I found someone to fix both of them. I had to pay another plumber to fix the rocking toilet and to swap out the 2nd one. The toilet rocked due to the flange. He had left it balanced precariously on the flange and an assortment of nylon shims. That issue was addressed,  the toilet set properly, squared up with the cabinet and tub, not rotated to the left as Scott had left it. The other toilet (small bathroom) was still leaking between tank and toilet. That toilet was changed out and sits squarely. I had an unstable toilet that rocked and moved and another I couldn't use at all for 6 weeks. I would expect a licensed plumber with 30 years experience to properly fix the toilet. The total lack of communication was also a disappointment.

Scott was extremely rude. He rescheduled 3 times and when he did finally decided to come, he was 2…read morehours late. I told him I no longer needed his service and contacted another plumber. He then proceeded to cuss me out and said I wasted his time. Terrible customer service.

We moved into a new house that had two leaks and water pressure that was through the roof. We…read morecalled Sterling Craft and despite the fact that most plumbers we had called were booked, Amanda put us on a short list for a callback because we were flexible with our schedule. Got a call back just a day or two later and we had a wonderful experience with the plumber. He was timely, polite, respectful, hard working, and most importantly honest. He let us know what charges could be expected ahead of time, and even went out of his way to check two stores for a repair part that saved us hundreds of dollars. (Didn't add any extra fees for that beyond the cost of the repair part.) Very reasonable charges, hardworking, and honest - now they've got a repeat customer! I'll recommend them to everyone in the area.

We had an old bathroom gutted and renovated a year ago. The new pipe did not set right in the old…read morepipe so it started to leak. Nick and Candace came out and fixed the problem and found another leak that they fixed as well. Both were very nice and professional and did an awesome job.