Service and selection were great. We bought 3 pairs of quality shoes. The staff were helpful and…read morecourteous. Lots to choose from at fair prices. They offered 30% off of the house slippers, veterans discount and BOGO half off. Can't complain about our steals.

I brought my 92 year old dad to get a pair of shoes after his hip replacement and this store is not…read moreADA compliant. They did not have any chairs of any kind to sit in, only little stools which where too low to the ground for my dad to get in. Clint the store manager was only interested in stocking and was a total DICK to us, he seemed disinterested in helping us other than pointing to some shoes. I won't be back and will make sure I tell everyone including my dads surgeon not to recommend this store to anyone.

I have been a huge fan of Allen Edmonds shoes ever since my 1st purchase when I was a grad school…read morestudent looking for a great pair of shoes to wear with a suit. The shoes are still hand made in Wisconsin and are made of substantial materials that actually make the shoe feel like it could last for a generation. I am so glad to see an Allen Edmonds store open in the KC area. In the past, I ordered off the Internet or waited until I was in an area with a store on business. Customer Service is "King" for Allen Edmonds. Recently, I purchased a pair of bluchers and a seam ripped after several months of daily wear. I took them into the store and was upgraded into the newer style free of charge. I walked in with broken shoes that had been worn for several months and walked out with a brand-new pair no questions asked. In my opinion, Allen Edmonds is one of the last great brands in American shoes. Cole Haan and Johnston & Murphy have both decreased their quality to the degree that I refuse to purchase their products. Allen Edmonds is still the real deal!

For my shoes, Allen Edmonds is a perfect fit. Made in the U.S.A. Ageless styles. Hard-to-fit…read moresize (B-width). Personal service. My love affair with Allen Edmonds goes back about 30 years. My foot (B-width) keeps me out of stores that sell cheap shoes in D-width only. Plus, cheap shoes made of man-made materials dont' look good after a few wearings, won't take polish and wear out in a couple of years. I own about 20 pairs of Allen Edmond shoes in all colors and all styles. My oldest are 30 years old. I have several pairs I bought in the 90s, and I'll get a new pair about every other year. Dress or casual, I rarely step out in anything but Allen Edmonds shoes. For a long time, Allen Edmonds didn't have its own retail stores. I started out buying them from Reuter's Shoe Repair in Topeka. When I moved out of Topeka to a small town, I found an online store in California. I'd order them and our UPS man would deliver them a few days later. The fit was always perfect. When I moved to the Kansas City area, I found the brand at Nordstrom. When I discovered the retail store in Town Center right after it opened, I was delighted. The best part, though, was that the gentleman who sold me suits and shoes at Nordstrom had moved to Allen Edmonds. Scott has been my shoe guy for so long, he knows my wife by first name, and now he's meeting my grown kids and grandkids. I could make this entire review only about the personal service Scott and the rest of the staff provide. They will not let you walk of the store until you are 100 percent satisfied. I have to mention the recrafting service Allen Edmonds provides. Before you decide that your shoes are worn out and just need to be put in the trash, take them back to the store. For about $150, you'll have that favorite pair of shoes restored to original. I had a pair of tassel loafers, which I'd worn for about 15 years, recrafted. I couldn't believe it when I got them back. The shoes looked new but the broken-in fit was still there. I wear those shoes to work about once a week. They're also my go-to shoes for evening and weekend casual. I'm sure they'll last another 15 years. The other day I took my 30-something son-in-law to Allen Edmonds for his Christmas present. He's never in his life worn quality shoes. I truly enjoyed watching the fitting and listening to Scott instruct my son-in-law in Men's Shoes 101. I'd be remiss if I didn't mention Allen Edmonds' shell cordovan. They are costly, granted, but I wear my two pair - a monk strap and a dress loafer - for work often. It's common for me to be in my shoes for 12-15 hours a day. They are the most comfortable dress shoes I've ever owned. Finally, I'd like to pitch the "new" Allen Edmonds. After building a brand that sold classic styles to Boomers like me, they're expanding the product line to offer the same quality in more trendy styles to appeal to Millennials. They've also added clothing to help highlight those great shoes on your feet. But don't take my word for it. Go meet Allen Edmonds!

On our way out of town, we need to stop in to do an exchange of three big and tall button down,…read moresemi casual shirts for my husband. The service was excellent and very attentive! Perfect timing too because many of the shirts that were short sleeve were 50% off and definitely a great value. This store is one of the very few that carries 3XLT at a good price. If you've never been to the store or haven't been in quite a while, do yourself a favor and just go!

Service was very attentive. I only give this 4 stars because of the limited inventory...go online…read morefor a huge selection. Good value for larger sizes. I thought it was closed because the front windows were so dark.

I bought my son a bike here last year - got it home it ended up having a flat tire. Went back to…read moreacademy and was told I needed to message the manufacturer - long story short, weeks later and with much frustration a new tire tube was sent to replace it and I had to take apart the bike to install. Now, why I chose to try to get a bike there again I have no idea. Today went to get Ana silt hybrid bike - they had several - found one for $300 that I liked, and the tires were flat. In store a worker said just use one of our pumps and she walked away. The pumps were not working with the tires and called another worker. He just stood there watching me try to get the tire inflated and then said maybe you should go to Target we have a lot of tire issues. So we left.

I needed a new pair of training shoes. I have tried other brands(Nike,Addidas,etc) but New Balance…read morehas always worked for me regarding fit and durability. I stopped by the store and was greeted by Aric. He asked me what I was looking for and a few other questions regarding use. He pointed out a couple of options and the difference between them. We verified my size, I tried them on and bought them. The customer service and attention to detail I experienced from Aric will make me a regular customer.

Came in to buy some boots and try on the ultimate fit experience but the guy mark just seemed bored…read morein there. I asked him about the ultimate fit experience machine didn't even ask if I wanted to try it or nothing. Just said it was for some special soles for the boots. Ok whatever no problem, then I asked him what would be a good boot for my line of work, (as I was looking at a boot mind you) he just pointed at what k was looking at and said that those were the best selling. I don't care if the sell good or not, if you work in a shoe store At least have some kind of knowledge of the products your selling. Luckily I did my research on the boots and already knew what I was gonna get, mark just didn't seem to care. Walked in and he was sitting on the sofa chair with his feet up with his back to the door. Mark just didn't seem like he cared to be there.

Just bought a pair of boots at this Red Wing Shoe store! Great experience! The employees appeared…read moreto be young and I was a little concerned at first appearance - as we had specific boot in mind and we had specific questions. Quickly any concern I had was to put to rest! Mark assisted us and was extremely helpful! He was extremely knowledgeable about all of the boots! He knew the materials, the insole design, and which boots were made in the USA and why. Super impressed. We were in and out of the store in about 20 minutes. Awesome experience! We will definitely be back!

Manager very rude and not aware of surroundings. Other staff pleasant to work with. Good selection…read moreof boots though.

They have a great selection of work boots and cowboy boots. I went here for some work boots and I…read moredid think they had a pretty good selection to choose from. However, I was not very impressed with the service provided. I did not receive much help from the staff nor did anyone go above and beyond to help sell me on a certain pair of shoes. The employees need some better sales training and additional product knowledge.

This was a nice spacious store. Men's and women's apparel sections were clearly separated. Apparels…read morehad lots of product types, colors and sizes. The accessories had two different racks. Winter items were in good numbers. But the backpack section didn't have much inventory. The shoes display shelves were pretty empty. Prices were similar to website, little bit higher as all Lulu items are. They had fitting rooms available too. Associates were available in the area and around the floor assisting customers. Checkout line was moving quickly too. Overall it was a nice store for mostly apparel and winter goods.

A lot has changed since I first reviewed this Lulu location back in 2015. I've become a parent,…read morehave adapted to working remote, and they moved their location to a bigger and IMO better location on the Plaza. I mention becoming a parent because any pregnant woman will tell you that Lululemon Align leggings are FIRE when your body is going through all kinds of changes and I have to say that even in my post baby body I'm still pretty hooked on them. All that to say, I'm a fan. I've been a fan now for years and I have some leggings that I'm going on my tenth year with, so I think for the price and the comfort they tend to hold up pretty well. Now onto this location. I love that they moved. The old spot was small-ish, and not really conducive to browsing. I popped into this one a few times recently, first on my birthday to browse and really enjoyed taking in the sales, and trying on some things, finally settling on some great sweaters. I was really relieved to find that the salespeople working nowadays were such a breath of fresh air from the visits I made ca. 2015. They were people of all shapes and sizes, and they were friendly. I hadn't been into a Lulu in some time so I asked the woman working the floor if they still did repairs as I had a pile of old leggings that had tears and holes that I was hoping to get stitched up at some point. She told me that they stopped that policy but that they do exchanges in most situations if they don't hold up. I was honestly flabbergasted as that seemed almost too good to be true. Needless to say I went home, packed up all my old leggings that had holes and came back a few days later. Now, when I came back there were different sales people on the floor and while they were all very kind, they lacked the confidence the first woman had about me getting these exchanged. They agreed that they had this policy but TWO of them spent a solid 5-10 minutes lecturing me on how to care for my leggings properly. It was almost as if they didn't believe me that I do follow the care instructions (because I do), and that I haven't been a customer for a decade. At the end of the day I got all but one pair exchanged, and they take detailed notes now on which ones you exchanged, why, and add it to your file - I'm assuming so you don't do this a ton. Overall I'm glad I was able to get them exchanged and it certainly extends the life of a product that is still very pricey for what it is. But, I'd honestly rather they bring back their repair policy. I would have been just as happy getting my pants repaired without all of the lecturing and shaming that they put me through just to honor their own policy. I reiterate that they were overall nice and not mean about it, but it definitely made me feel like I was doing something wrong, when I'm just trying to use their product as they intended, with the guarantees they commit to with their performance.

Kaitlyn truly saved the day! My nephew had a soccer game at Swope Soccer Village and realized he…read moreforgot his cleats. After trying several sports stores with no luck, we called Famous Footwear in Lee's Summit. Kaitlyn answered the phone and went above and beyond--she checked the clearance section for me and found the exact size we needed (a youth 3 in turf cleats!). She kindly held them for us, and when we arrived there was no line. We were in and out quickly, cleats in hand, and only 2 minutes late to the game. What could have been a stressful situation turned into such an easy fix thanks to Kaitlyn's great customer service. Huge thank you to Kaitlyn for making our day so much easier--you're amazing!

Staff is either inattentive or rude. I gave a greeting to two folks and I received an inaudible…read moregrunt in return both times. I was ignored at the cash register twice in a row. I was not acknowledged until both staff members walked away from the register and I was left standing with an arm full of shoe boxes and no assistance. I was in full view of both staff members. I'll be using a different store for shoes from now on.