I've been seeing Dr. Pacheco for about 15 years now for my sleep apnea and he is wonderful…read more Extremely patient and great bedside manner! I've always had an easy time making appointments and dealing with the different offices I've visited as well. Highly recommend!

Very professional and classy. I was there because I had been subjected to a grenade explosion…read moreduring a safety test. I arrived with my 2 year old daughter in tow, as I had no babysitter. The doctor who gave me my hearing test didn't blink an eye. When I had to go into the soundproof booth, daughter started crying, so the doctor allowed her to sit next to her while my test was performed. She even let daughter wear one of her headsets. I had serious hearing loss, so doctor made some arrangements for me to be seen immediately by a colleague, who did some more tests. Again, he was not fazed by my daughter in tow, and everyone smiled. The testing done allowed me to make a worker's compensation claim. Sorry if this review seems gushing, but I was quite impressed, and believe good work should be rewarded!

Very accommodating. They let me in last minute on a Friday because I drove to the wrong location…read moreand was late for appointment. They even gave me money back after the appointment because they didn't end up cleaning my ears. Never heard a business doing such a thing, which was really nice of them. They even let me cancel an appointment same day without a fee as I was moving and forgot to cancel on time. The front staff, nurses, and doctors were all helpful and personable. Will continue using Anne Arundel ENT for my future ENT needs!

Quick and efficient service. Very amicable and helpful doctor. Would recommend for anyone having…read moreEar, Nose, and Throat issues,

I had an amazing experience at this office. As soon as I entered the clinic I was welcomed at the…read morefront desk. The check-in and check-out process was a breeze. I was called back to see the doctor in less than five minutes. Dr. Matthew Hilburn was great. He greeted me with a smile and handshake to welcome me to the practice. He actively listened to my concerns and showed great attention to find me relief with my symptoms. He ordered testing and was spot on with his observations of me and my symptoms. Amazing quality of care. The office is clean and has state of the art medical equipment. Dr. Hilburn shook my hand again when I left and guaranteed to find me relief. I felt really valued as a patient and I will be staying with this office for my ENT needs.

I will start off with saying I love Annapolis Hospital (Anne Arundel Medical Center)…read more Everything was going well until one of their doctors went on medical leave, Dr. Overstreet (she was the best). After she went on leave, we had a few appointments scheduled but my son became sick and we couldn't make it. Can't call during the weekend or close of business to inform them that you can't make it because they are not wired that way, fine. However, to be told that you can no longer come to the practice with no warning is beyond insane. They claim they left a voicemail, but the only voicemail I have from them says to call back so that we can reschedule. No warning. Following that, they added a note saying that he can no longer return. So, the lesson I learned from this experience is to bring my son to his appointment, even if he has the flu, COVID, or some other contagious virus. Notated!

I have been a long time client of Dr. Chappell dating back to when his office was located in…read moreSeverna Park. Most recently, I scheduled a Diamond Glow Facial on November 29th at the Annapolis location. During that visit, I stocked up and purchased three tubes of the Obagi Tretinoin, totaling $300+ for product alone. Less than 48 hours later, I received an email from their office offering a 20% discount off Obagi products for the month of December. I called the office immediately and asked if they could pass that along considering I was just there. Answer, flat out NO! The office manager advised the person that I was talking to that it could not be done. I'm sorry, that is ridiculous ...... if there is a will, there is a way, especially for a loyal client like myself. There was also a "gift" that was supposed to be part of the Diamond Glow promotion, but that was never offered - after thought. Not thrilled with the staff at all given this experience.

Was on hold for 45 minutes, before they asked what my issues were, they wanted to know what…read moreinsurance I have. I guess money before health care is the priority here. When I took offense they hung the phone up.