We pay for the annual warranty which is not inexpensive. Since COVID, we have been experiencing a…read moredecline in service. Our Polaris hasn't been working well for a least a year and we had 3 or 4 visits about this concern. We have yet to get to the root of the problem and a sense of urgency seems to be lacking. The last service call we had, the guy told us he would order some new 'tires' and have them delivered to the house so we could replace them. I would assume that if I replace parts in my Polaris, that might void my warranty? I've spoken with the service manager but haven't felt like Zars is giving the level of service they used to.

From the owner: Keith Zars’ second location in New Braunfels stands as a testament to their unparalleled expertise…read morein custom luxury pool construction. Nestled amidst the scenic beauty of this vibrant Texas city, this new venture showcases Keith Zars’ commitment to creating captivating aquatic retreats that redefine luxury and relaxation.

Our pool has never looked better! So happy we decided to have our pool serviced by these guys.read more

Very responsive, great customer service.Jason is very knowledgeable and great at troubleshooting…read moreall of your pool issues.

I recently bought a home with an in ground pool and needed help learning to use the system and…read moreequipment. Angel came out and taught me how to use everything, perform maintenance on all the equipment and pool cleaning. He did a water test and explained what each level meant and how to balance the water. I highly recommend using Angel for your pool needs and I look forward to hiring him again in the future.

Called this morning and they were here within a few hours. DE filter was not working. Can not…read morethank Taylor enough. He fixed the problem in record time and explained everything. Very reasonable charge. I will definitely be calling them for any furure problems.

They were responsive to my request for help regarding an unknown problem with our pool pump…read more Despite my sabotage of hiding the remote to our pump, Derek diagnosed and fixed our issue in that one trip. You guys are awesome!! Thank you!

I've had probably a dozen or more pool service companies over the last 30+ years. I hired these…read moreguys because they were highly rated on Next Door. (At least I think that's where I saw their name). So far, I have to say they have been head and shoulders above anybody else I've had do work for me. They show up when they say they are going to. They actually address any problems and charge a reasonable fee for doing so. I highly recommend.

After telling us we were on the schedule and then changing it multiple times (once to a day we told…read morethem we would be out of town), this company has now ghosted us and is not responding to email, text, or phone messages. Obviously, from my first post, I thought this company would be our go-to repair service moving forward, but now I am disappointed and do not recommend them.

Aqua Oasis has been an absolute game-changer for our Airbnb. They take incredible care of our pool…read moreand treat our property like it's their own. Unlike many service companies we've worked with, Aqua Oasis handles emergencies as if they're theirs--and even our non-emergencies get prioritized when guests are on the way. Their reliability, attention to detail, and genuine investment in our success set them apart. We can't recommend them highly enough!

From the owner: Pool maintenanceread more

Watch out for this con man! Installing pools and the mistakes he makes doesn't get fixed. The…read morerelationship starts out good when he promises the world. By the time the pool is installed, we were unhappy with the work and he was a jerk.

After spending tens of thousands to fix the falling retainer walls and cracking moving pool deck…read moreand finishing the stucco job that Bobby never finished NOW my pool lights aren't working. my pool is not much over a year old. bobby and Trinity took my just under 250 thousand dollars and ripped me off with the worst construction and not even the pool lights are quality I paid for TOP quality and was ripped off by horrible work. potential pool buyers BEWARE! and if you like email me and I'll show you.

They came out to give an estimate on repairs. I never heard from them again until I received a call…read moreto collect for a past due invoice that I never received for the service call that I never heard back from. He told me since I refused to pay they could not do any service for me again. Too bad!

What a wonderful buying experience. We researched the best hot tub brands which lead us to New…read moreBraunfels Pool & Spa. We walked in and immediately greeted with their friendly team who connected us to Troy. Because of his expertise, we made our purchase and were in and out in less than an hour. Our hot tub was delivered a week later! Could not be happier and was so surprised by our gift! Exceptional company and experience (I even received a Mother's Day card ).