I must say things started off great I was actually confident when applying. We applied Oct 10, 2023; we got denied Oct 23, 2023 despite multiple calls to the company making sure they had everything they needed it still took them 2 business weeks for a decision! We were told multiple times they only go back 2 years on a persons credit to see if you have any bankruptcy, owe any rental or utility companies. This was not the case! The first issue I had was them taking so long to approve/deny an application. The second issue was the lack of communication. I called several times to make sure they had everything and was told they had everything but few days later they need this and that for example they needed paystubs (although I submitted on the portal the day I applied). Then days later I checked the status of the application and they said if Jada need anything she will call if not you will receive an email with a decision. A few days later Jada messaged saying my fiance didn't make enough he was lacking $500 which is why they needed my last two years of tax returns. I submitted that and then it was we needed to submit information for the different addresses she found (mind you they only suppose to go back 36 months on address (this is on the application) they went back all the way to my fiance's childhood home and even had my mother address on him (neither of us has ever lived there) He and I have only had 2 addresses since 2018 so why do they need the contact information for any property further than 36 months to verify? At this point I told my fiance I felt like they were trying to find a reason to deny our application because everytime you turn around it was something. So on Oct 23, 2023 he called to check the status and whomever answered told him the lady that can approve or deny was out sick so they couldn't give us a answer. An hour or so later we received the text saying we were denied because there was a car loan that I supposed to have gotten in 2018 and it was repossessed in 2023. I haven't had a car loan since 2009 and never had a repossession. I tried to explain this and I was meet with an attitude and her telling me well that was what was on your credit so I looked for myself (BG uses Transunion) I opened my Transunion and it was no such thing on it so I called Transunion and they said the same thing. So I called BG back and told them and still an attitude and I told her about my cousin in law that has the same name as mine (I only told her this info because I have had this issue a lot where companies would mix me and her up because our credit profiles were mixed up before because we have the same name, same date of birth and our socials are only 1 digit different) She didn't care at all said I needed to fix it and then re apply. Even if I got this fixed (which they are the only management company to bring this to my attention) I WOULD NEVER APPLY THROUGH THEM AGAIN NOR WILL I RECOMMEND THEM IN FACT THIS REVIEW WILL BE POSTED EVERYWHERE I SEE THEIR COMPANY NAME. The lady on the phone told me I WILL GO AS FAR BACK AS I CAN. If I could give one piece of advice to the hiring manager or owner of Bart Gray Realty it would be make sure your employees take a customer service class or something because some of them do not know how to talk to your clients nor how to show empathy to someone in the light of being denied. I do understand some people that apply may try to lie and deceive but that was not the case for us. For me I WILL NEVER try again with this company and anyone I know will know not to try with this company. read more