If I could give this zero stars I would. The person who assisted us knew nothing about the products…read moreor how to navigate a website. After spending 45 mins with us, he didn't even follow up with the information he was supposed to provide.

From the owner: The Waterware Showroom has been creating design solutions for over 30 years in CT. We invite you to…read morecome in and see the latest in remodeling and new construction trends. In the Waterware Showroom you will find experienced sales consultants who will be able to lead you through all the technical questions specific to your project. We will help you with measurements, kitchen and bath ideas, and guide you through the design and installation process. You will also be able to see, touch and even demonstrate the products we feature. You will find an endless array of products ranging from essential to extravagant. Whether you know precisely the look you would like to achieve, or have an idea and need some direction, our professionally trained associates will provide expert advice in helping you tie it all together.

Horrible. Tried to work with them on a simple custom cutting board (2'x3') for my kitchen. They…read morenever called to update. I reached three different times and each time they said they were working on it. I left a final, fourth message after three-plus months of calling them and asked them to let me know if they were going to actually make the custom board; posting this a month later (now 4 months total since I first stopped in) and no one has ever called me back. Do not engage them for custom work.

I was drawn into this store and was immediately drawn to the wood furniture that they create. On my…read moreway out of the store i noticed another very interesting item which was a rolling bar cart made out of what appeared to be a vintage trunk. As a matter of fact, the owner of the store said that he did not make this item, but that it was made by a local crafts person. When I went home, I googled the item which is something I often do to see if I could purchase it elsewhere for less. I was shocked to find that this item was indeed available elsewhere and that it was not as the owner indicated made by a local crafts person. It is a factory made item available on numerous sites on the internet including Walmart. And to make it worse, while Rustic Works was charging $800 for this allegedly hand crafted item, it was available again on numerous web sites for as little as $400. First, I was appalled that the owner of Rustic Works lied about the origins of this item and that on top of that he is charging double what the item sells for elsewhere.

I feel incredibly lucky to have found Steven and Sacred Oak Homes. Steven is more than a builder -…read morehe is an artist and offers creative suggestions that enhance the client's vision of the project while remaining solidly within the confines of what is possible. His entire crew - everyone I had contact with, were exemplary - personable, friendly, pleasant to deal with, repsectful of our property. They always left things neat, clean and maximally livable at the end of each day, and their work was professional and meticulous. Steven was always quickly responsive whenever I contacted him with any question or problem. Dealings with money were completely transparent, with a detailed statement listing costs of materials, labor, and Steven's (quite reasonable) mark-up; for the quality of work, I felt it was all very fairly priced. An emergency arose in our basement the day of my very first consultation with Steven, and he sent his crew over the next day to take care of it, even before we had agreed on a contract for services. We had our work done during the pandemic, and though there were some inevitable delays in getting materials, we never felt our project was "put on hold" in favor of a larger or newer one. I have already confidently recommended Sacred Oak to friends and relatives looking to have work done in their homes. Richard Z.

Steven and his team took an ordinary, poorly built kitchen and created a beautiful, sophisticated…read morespace for my family. The finish work was done with an artisan's touch and every tiny detail attended to. They definitely took the cabinets and appliances up several notches. Very high end looking. I would highly recommend them for any type of project from small to very, very large.