Totally horrible. The dumpster for our condo association has a completely broken lid. JRM promised a couple of weeks ago to repair or replace the dumpster, but hasn't done so. In its present state, it's bound to attract wild animals. Currently it appears that they haven't even picked up the trash in weeks. UPDATE: I've learned that JRM was acquired by another company, called Republic, and it's only been since then that the service is horrible. So this review is moot. read more

Jrm Hauling & Recycling - Overloaded, broken dumpster - Recycling Center Near Me - Peabody, Massachusetts

This company is horrible. Not only do the recycling collectors drop our recyclables on the ground, and just leave them there, not only do they throw our recycling bins and damage them, but this week they never showed up to collect the recyclables at all. Our collection day is Wednesday morning, and it is now Thursday, mid afternoon, and they still have not come. I have left voice message after voice message, with no call backs. How the Town of Saugus puts up with this kind of unprofessionalism is beyond me, and in my complaint to the town, I demanded that they sever their contract with JRM. Avoid these hacks at all costs! read more

I have a hearing sensitivity called hyperacusis. Because I live in a multi-building condo complex the volume of trash generated necessitates that JRM come to my location some three to four days a week. I don't have a complaint with the quality of the pick up service. What I do have a huge complaint about is how loud the trucks are. I dread hearing them on the mornings they are here. The keening, whining, screeching, squealing and mechanical hum of the trucks is absolutely OBNOXIOUS. I suppose the company has never once thought about noise pollution and how difficult it can be for people with hearing sensitivities to live with how much sound they generate. I become so furious with how how loud they are that I occasionally imagine going out and screaming at their drivers to hurry up already and go away. Reading the other reviews here convinces me there is little point to complaining to the company directly. What a nuisance. read more

I live in Malden and called JRM to pickup my 2 old school TV set. They got back to me within approximately 1-2 hours and gave me the price and day of pickup . Customer service repby the name is Kristen and another lady but forgot her name . Both was very nice and helpful .. Both tv been pickup as schedule 25.00 each like they said .. read more

They leave debris on our street every week. My neighbors and I are sick of cleaning up after them. I'm disabled. I had major spine surgery a little over a year ago! I shouldn't have to clean up their mess and chase trucks down! So today, they neglected to take a trash bag... AGAIN and I had to clean up literally the whole end of our street. I finally got sick of it. I've tolerated this for too long. I called over ten times, and they won't pick up. I emailed its undeliverable. So I decided to find a truck that will take the trash bag they neglected to take. He refused to take one stupid bag. Then the driver almost ran me over. Purposely. My dash cam caught it all. For litigation reasons, I cannot post the video but I can assure you they are in hot water. I can see why they are losing their contract. Unprofessional. read more

So many comments 1. JRM crew book broke our recycle bin and threw away the wheel. I cannot get in touch with anyone to replace our bin. 2. When I asked the crew to take it down a few notches and not toss things, i got cussed out. wonderful, classy people 3. You are basically driving through an obstacle course on our street every trash day read more

The company is very careless with their hiring of drivers. I have had them hit my professional building on multiple occasions including this morning. I have called management and nothing has been done. The hauling account is with adjacent buidling so I have no other means that to post this in hopes that it can have some impact. My pleas to stop hitting my building have gone unheeded. The drivers accuse me of hitting my own buidling and call me a liar. They are offensive and relentlessly accusatory. I would avoid ever using them if I were you. I woud leave zero stars, but you have no space for them. read more

within first two month services with them, they always missed one pick up(we have two pick ups/week), I had to call them each time, then their customer services told me on pick up on next day, when missed again, the service told me on again next day, now our dumpster still not pick up. No one following up. what a lie! how could they don't follow up things. tenants dump the trash all over due to no pick up. I called too many times for missing picking up within 2 month. If you want to use their service, please think how you can tolerate no picking up on schedule. I regret that I didn't check the bad review. read more

One of the worst companies I've ever HAD to use. I've had them for over 4 years and they've NEVER been decent. They pick and choose what they will pick up and they don't actually dump the barrels in the truck (ever) instead they open the barrel and take one maybe two if your lucky bag(s) of trash out.... leaving most of the trash for you to take back and try again the next week! I've called only to be sent to some random voicemail box that no one follows up on.... the worst! read more

Does anyone have contact for JRM. Their phone is just and answering machine and there is never response. We have left message every day for a week and dumpster is now overflowing. read more

Here we go again! Now this week they refused to collect my recycled materials. First it was my trash, now this time they didn't take my recycle stuff. I'm really getting sick and tired of these people picking and choosing what they take and what they don't take. Looks like next week when I hear the truck I will have to go outside and stand there to make sure that they do what they are supposed to do. If need be I will throw my stuff in the back of their truck myself since they seem like they don't want to break a nail by collecting trash. Lazy, useless people. read more

My town switched from Waste Management to JRM recently for garbage collection, and the difference has been obvious from the start. 1) The street is always strewn with trash after the JRM truck comes by. 2) The guys really fling the recycling bins around so that all the corners get broken. 3) The trucks work both sides of the street at once, sometimes driving on the wrong side of the street (or down the middle), with the collectors dashing through a lane of traffic in any case to pick up trash on the opposite side of the street. All of this adds up to a company that is pushing their employees to be more "productive" than they're physically able to, without cutting corners. I guess you get what you pay for. read more

Reviews speak for themselves JRM is horrible ... We had broken down a loveseat put all the cushion materials ETC in bags No more then 4 bags plus my 2 barrels about 7 bags all together..... We tied up the 2 big pieces of wood but also had pieces of wood in the bag that we chopped up as small as we could of literally As soon as they get here i go outside right of the back"this is too much trash you guys always have alot of trash" I looked at him and said ok fine guess what mother fuker today this job is on the house GIRL or BOY i started picking up my trash and dumping like a crazy WOMEN driver came out started recording and talking bout protocols "we have a limit mam the weigh us and we can't pass that limit and what not i didn't care my point is you want something done you do it yourself.Someone has alot to read !!!! read more

This company collects my trash. I live in Peabody. They have ruined 4 of my barrels and covers. They throw the barrels and covers in the street. Many people in Peabody have their barrels. I called the company to try to obtain one of their barrels thinking they would take better care of it. No one called me back I also advised them of the barrels they have destroyed. They just don't care Northshore Nana read more

Thanks JRM for making more mess every time it's trash day! Love when my street is littered with trash! Train your trash guys to actually put the trash INTO the truck and to give an ounce of care in what they do. Horrible every time. read more

Consistently terrible service. Lazy workers. How would you like it if we picked and choose what to do with your trash?

This company is about to have its world rocked. I am tired of these assholes picking up trash whenever they feel like it. Just had these clowns at my complex at 2:50AM!!! Who picks up trash in a residential complex full of sleeping children at three in the fucking morning!! I think maybe a call to the media is in line judging from my experiences and these constant negative reviews. read more

Never lived in a town that has such horrible garbage/recycling disposal. There's times they don't take everything, sometimes they completely pass my house altogether. Trying to get them on the phone is a joke. Once a week they take garbage, well I want my garbage taken not left for another week to go by. The absolute worst!!! read more

The absolute worst company. They miss pickups without explanations. They do not uphold promises they make, and their customer service is terrible. in the process of finding another provider for my business. I am just fed up with the poor excuses and lies. Stay away from this company read more

The worst place to work they treat employees like crap and their vehicles are not maintained properly and very unsafe for the roads. They never finish the towns that they service the trucks always leak fluids and glass all over the roads. Just a very unprofessional organization I wouldn't recommend using them for any service needs or as an employer. read more

JRM has not emptied our dumpster for 3 weeks, it is overflowing. We have called numerous times, customer service has made and not kept numerous promises. Now they are not even answering their phone! read more

No choice here for zero stars ? Worst customer service ! I've been calling for 3 days with no response . They have left my trash at the curb for 3 days . They took the bags with the overflow stickers that I paid extra for, but left the rest . We have a registered in law apartment that should allow us to put out extra but every week we get complaints from the drivers such as the barrel is too big. We have had the same barrel for 16 years, now In the last they are too big? Maybe I should not Have left them out in the rain they must have grown. If these barrels are too big for the guys Maybe my 10 year old could take their job because he has no trouble taking out the trash. If they cant or don't want to do their job they should look for another. I know Sean Fitzgerald is good friends with this guy maybe the can go job hunting together read more

I feel scammed by this company as well as the city of Arlington. I had been cleaning out my mothers home of 40 years, and put out several bags of trash plus some misc. items (small pieces of furniture/odds and ends). The city trash collectors did not pick it all up. A woman from the city showed up the next day, (Charlotte) explaining that is was too much stuff. She was very nice and gave me JRM's number and explained that to avoid a fine from the city, I needed to call them and for $2 a bag they would pick up the rest for me. I called them (in a semi panic) my mother had just died. I was not from here and my time was limited to get all of this work done. I sent the 2 photos of what needed to be pick up. Total of 15 items. 10 were trash bags, the other items were smaller than trash bags and were all recyclable items (comforters/small wood items, etc.) The woman on the phone tells me they can come tomorrow for $400. Non-refundable. That means I can not shop around.I explain the price I was quoted and her response to that was "I don't understand why they keep telling people that" If I don't get this done, I will be fined. I pay it. It gets done. I spoke to Charlotte about this right afterwards, she seemed outraged at this rate and promised to look into it and follow up with me. It has been a week and I have not heard anything. I notice that the City of Arlington promotes for JRM hauling everywhere on their website. read more

8-14-18... i was driving down Route 1 Peabody in front of TGIfriday (resturant) all three lanes was flooded from quick rainstorm about a foot of water.. Traffic was stop. People were scared to go through the flood which is understandable.. Mr cdl driver (moron) with the JRM truck decides to go 25 miles an hour through the flood. My Windows was cracked a little bit all that water went into my car on top of my cell phone and my laptop... It covered the windshield I could not see along with everyone else who slammed on the brakes for the same reason. As a professional CDL driver you should know better!!!!! In case you are wondering the plate number is 75512... JRM shame on you for hiring a person that drives like that he should know better !!! read more

This Company Sucks.... they took my entire trash barrel about a year ago(neighbor saw the guy throw the whole barrel into the truck) So I went out and bought a nice top of the line barrel . On trash day , they put a big green tag on "barrel to big". ok ...we used bags for a while ... just bought another barrel , high quality rubber maid barrel normal size from HD.. on trash day- same green tag" barrel too big ". Gimme a break ... 45 gal max mine is 50...not filling with water, just paper. That's just the tip of the ice berg , they leave barrels half full , then the wind blows trash all over, fly down the street in the trucks, etc etc... terrible run biz , nobody calls you back ever...just don't care, would do zero stars if I could read more

I have property on the north shore. I thought that JRM was giving me poor service but when I called they told me that the town will not let them pick up more than what is in the cans. I checked with the town and JRM was right. They are told by contract what they can and cant do. Not JRM's fault for the perceived poor service. The person on the phone at JRM was very polite and explained my service level very well. Even offered a discount for dumpster service if I needed something at my house in the future. I researched the company and found out that they are the largest locally family owned trash company with over 40 years in business. I like that vs the 1-800 runaround from the big companies who really don't have a personal touch. I hope people and towns keep using their services. We need local companies to stay in business. Without them as an option we would be left at the mercy of the carless national companies. Keep growing JRM and provide quality service in everything you do. read more

I have had only two experiences, and both were a waste of my time. I have called three times in both cases, spoke to a woman named Courtney about recycling not picked up. I was promised it would be taken care of, but it never happened. Called the next day, and same exact thing. I ended up just bringing it to the city yard instead of wasting my time on the phone and being lied to any further. That is my reason for only a one star rating, a thumbs down rating would be more suitable at best. read more

I rarely have good feedback for garbage and recycling services. Often, I come home and my garbage can is half in the road or blocking my driveway, clearly thrown across the street. Today, however, I just witnessed a waste collector pick up some of the recycling that had been blown on the ground and place it back into my recycling bin! How very thoughtful and considerate to avoid waste getting blown throughout the neighborhood. So thank you waste collector! I also appreciate that they always come on schedule and take the waste we put out. Thanks, read more

JRM HAULING IS THE WORST COMPANY. Some of their employees are just so lazy. They will pick and choose what trash to pick up and leave blue recycling bins there. They are sloppy and will leave empty barrels tossed in the middle of the street. The Town of Arlington should fire them. So bad..... read more

Truly unreliable. They skip pick up and they provide clients with the worst excuses ever. For example, the road was blocked or other nonsense. read more

I am writing this review because the only other one on here is pretty harsh. JRM does our town's trash removal too and I have never had a problem with them.. Actually the guys that do my route are very pleasant, and the streets are definitely not covered in trash after they leave.. And as far as them getting in the way (in reference to the other person's review).. First of all, in my town, they don't do that, but also I just kind of think that you should let them do their thing in the event that you are near them. The trucks are large and they are probably doing the best that they can do. read more

Last week JRM came and picked up the trash and the guy on the back of the truck that empty's the trash cans tossed my barrel at the front of my house and broke the Bird bath on my front lawn called the office and complained the person that answered said she would have the Manager get back to me and it is a week later and still no reply they are the worst we had Waste Management for 15 years and didn't have a single problem with them and then comes the worst company in the state the guys working the back of the truck are slobs every week I have to go out and clean up after them because if it misses the hoper it STAYS IN THE STREET!!!! read more

This company consistently hires lazy, bad, and unlicensed drivers. I live on a one way street and the carelessness in which they drive down it is astonishing and dangerous. I've witnessed three accidents involving their trucks on my street alone in 4 years. To give you some perspective I've lived on this street for 15 years and those are the only accidents I've ever witnessed here. I'm not even exaggerating you can't make this up. I'm writing a review because one almost just pulled into me with their hazards on and a worker outside collecting trash. Waited ten seconds, the secondary worker even acknowledged me, they still almost pulled into me after I made my presence known and that I was passing. Jrm has no line to report negative driving, heck their only contact info is for private jobs. Absolutely terrible company I wish they were not employed by my city. I rather haul trash in my small car to the next town over. This is not even mentioning their service which is also terrible. They consistently through your barrels in the middle of the road, which you'll find ran over after you get back from work. Their terrible service is nothing compared to their reckless driving though read more

this has the worst customer services company i ever talked to. no respect to you as a customer. looking forward to find another company, why pay them they don't do the job right, and they are never on schedule for trash pick up. always excuse! read more

Worst trash company in the state. Our town uses these clowns and every week they leave garbage all over the streets and yards. Trash cans get damaged, and cans and garbage get left behind. Complete incompetence. I wouldn't hire them to tie my shoes. Horrible customer service as well, their employees sweet talk you, while lying. Avoid like the plague read more

Speechless. Abosuletely speechless. I have never in my life experienced such poor service from a town contracted company. Living in Danvers, I've assumed the (outrageously) high property taxes were due to the services offered by the town. Well, that is certainly not the case because we should be paid as residents to have JRM as our waste "removal" company. "Removal" is a term I use extremely lightly as most of my trash remains in the barrel, or decorates the street. Garbagemen working for this company are literal trash. You see those cute Facebook videos where kids' offer very friendly and professional garbagemen a cookie or vice-versa where they provide a small gift to the residents. Well, you certainly should not move to Danvers if that is what you're looking for. The garbagemen here are highly un-professional, irritable, and mean. I have had to ask them while they were outside my house to finish emptying trash after (quite literally throwing) half emptying barrels and they snarl saying they can't because there is something in the can that "they don't accept". Whoops sorry, didn't realize trash companies were picky about the types of trash they accepted. When they do empty trash they throw barrels often breaking them (we've gone through five). I also must be mistaken because surely it is normal for a homeowner to have to prompt the trash attendant to do his/her job. Outrageous. Another thing to note is that now that the town pays this company to stare at trash and drive by it, I've been having to bring waste to the dump. Recently the town had the brilliant idea to contract the dump to the same company ( a subsidiary of them, but same thing). Prior to doing so trash was properly maintained in designated areas and under sanitary conditions. Now, the dump has trash all over the streets on the way up to drop off areas. Disgusting. Really I do understand that it is a dump and may be slightly messy at points, but if the waste management company is not going to do their job in residential neighborhoods, then they at least should be doing so at the dump. I am also curious as to where the trash at the dump is coming from because it clearly is not brought there by JRM. Not to mention the office employees and truck operators there were extraordinarily sexist and misogynous towards a female relative of mine. I cannot understand why the town would ever hire these bimbos. Having decided to take matters into my own hands I called JRM. They referred me to the town/JRM guidelines for trash collection. Holy shit. The rules were so beyond absurd. They only collect three bags of trash and will not allow certain products to be recycled. Like plastic bags for example. If they see one plastic bag they won't accept the recycling. Excuse me? Okay then, I'll go give my trash to the sea turtles. Has this company considered the fact that most grocery stores bag groceries in plastic? Clearly not. Overall, I guess my point is that for any town considering renewing contracts with/hiring JRM, don't. You'd be much better off without them because that way at least you wouldn't be PAYING for your trash to pile up on the sidewalk. As for JRM, I hope this review leads you to realize that your service is trashier than the waste you *claim* to dispose of. This should prompt changes from you, but I know it won't considering that there are 22 previous 1 star reviews highlighting these same issues. Good Day. read more

If I could give a zero I would. JRM covers My city for recycling. I put out recycling a week ago. They came and took HALF OF IT. I have called 5 times with NO results. I am extremely disappointed with them. This is just horrible customer service. read more

They don't pick up all recycling items, the town of Malden looks like a dump as they dictate to city hall how they are going to do business. Why doesn't Malden move on and get a better service provider?? read more

Horrible!!! Placed a rusted out dumpster in driveway. Completely trashed and crushed concrete driveway in several spots. They call me to say they caused damage and then say they're not liable. Ms Megan Ashworth in their office needs customer service training. Sent them pics of the damage and they still say they're not liable. They'll be getting suit papers. Don't use these incompetent people. Poor excuse for a legitimate business. read more