I really want to support women owned/black owned businesses so typically if I have a good…read moreexperience I'll write a good review; if an experience does not meet my expectation I just notify the owner and won't return. A poor review from me is rare. That said, had I seen the previous negative review prior to choosing the company I may have proceeded differently. I originally put in an inquiry for a deep cleaning through the project feature on Yelp. I was contacted by Sherri, the mother of the owner who informed me she helps her daughter with scheduling. I explained that I needed a deep cleaning prior to a move in. She asked questions about the size of my home and specifics that should be done. She initially quoted $350 which I knew was too low for the size of the home and scope of the project. I asked if they wanted to schedule a walk through for estimate and she said that wasn't necessary. I told her that I wanted to pay a fair price for the task and told her that I would send pics of the house for reference of the size and condition. I sent a number of pictures and indicated problem areas such as the kitchen floor, dirty windows and Dusty blinds throughout. I was informed that given the specifics of the "chore list" and the request for interior Windows the fee would be $650, to which I agreed. Destiny and Christi (the owner) arrived on the designated Saturday morning a few minutes late due to an understandable bridge lift delay. The cleaning products and equipment they had seemed minimal and of low quality. They explained that they forgot to pack any gloves and were running to late to pick any up on the way. I offered gloves and showed them a pantry equipped with cleaning supplies and told them they were welcome to use anything in the closet to include any of the snacks, water, red bull, as all the items were purchased specifically for people helping in the home. I gave a walk through of the house and told them that I'm available for any questions or comments. The ladies were friendly and got to work. Unfortunately, even after 5.5 hours of cleaning, none of the areas appeared well cleaned. Wiping of surfaces seemed to just smear on clear or shiny surfaces. Blinds received a cursory brush with the swifter duster but needed an actual wet wipe given they did not appear to have been cleaned for quite some time. I was surprised to see them work ungloved in the toilet and mopping with a basic bucket (no wheels) and what appeared to be a dollar store quality mop being squeezed by hand back in between dunking back into the dirty mop water. The mop water was not changed at any point, just dumped at the end. I pointed out that the interior stove and window was still filthy and the young lady explained she did her best by wiping with Windex and a rag. They did not have oven cleaner or know of other products to clean oven interiors. Here's where things really went left...At about 4pm Sherri (the mother of the owner) called me and said she was unable to get in contact with the young ladies. I informed her they were still at my home and I could have them call her. Sherri went on to say that the ladies missed their 2 other afternoon appointments "trying to clean my home" so I would need to pay more. I replied that I would be paying the agreed upon price that I received in advance in writing and that if there was an issue with that price it should have been discussed with me during the walk through or at whatever time they realized they could not fulfill the agreed upon contract. Sherri became upset, loudly talking over me, and told me that the "girls are young and don't know those things" and that because they chose to not show up to their other appointments it's only fair that I pay them more. Mind you, Christi-the owner, is inside my house and has not said one word about the job being over time. Not sure who schedules 2 inexperienced young ladies to do a "deep clean" of a 2800sq ft. home with 4 bathrooms with 2.5 hours as the alotted time. Sherri informed me that if I wasn't going to pay more the cleaners needed to leave, which was fine since the majority of it needed to be redone anyway. I paid the agreed upon amount and the following day invited Sherri the opportunity to come do a walk through of the home and smell the dirty mop smell that was now overwhelming, prior to my review. She declined and said that I was told they "don't specialize in windows" and that my comments about the work were "harassment." (Side note: their page indicates interior window cleaning as a specific service offered). This company may be ok if you have a need for very basic vacuuming or light dusting (that you don't want wiped free of dust). They did a nice job cleaning the tubs and toilets (credit where I can give it) but the bathroom floors were not thoroughly swept or mopped in any corners or areas behind toilet, or under claw foot tub. I'm including a few pics that I have already shared with the company.

I am getting my unit ready for renting out. The cleaning crew did a great job for a reasonable…read moreprice! Prior to their cleaning there was wood dust everywhere. After they finished the dust was gone and the place is ready for a renter to move in. I would recommend them to anybody looking for a great deep cleaning.

I have a small boutique in the Virginia Beach area and they have been a life saver! I was doing all…read morethe cleaning myself and running my store! Definitely not the way to go. They came the same day, did a walk through with me, and gave me an estimate that worked with my budget. I walk into a freshly cleaned store every morning and I love it here!

John M came and did a wonderful job on my carpet. He was well knowledgeable. I highly recommend…read moretheir services.

Hired this company multiple times. First was a couple years ago, I had them come in to clean my…read morecouch because I have 6 dogs and watch dogs for a living so, it gets stinky in here. They took the smell out of my couches SO EASILY. Even with the fact that the couches were completely different materials and they removed stains as well!! We then hired them for mold services. First, they removed the mold from a wall in our back room, I started breathing easier immediately following the removal. They then removed mold from our living room and it turned out to be less than we thought!! Only thing I don't like with the company is they don't put plastic over insulation after the wall is cut out. I had a lot of insulation falling onto my floor after the work was done. But I just taped trash bags over it :). Thanks for all the hard work you and your team put in. I can comfortably live in my own home now after a 3 year battle of health issues from mold :)

Charged $500 to do a small home, front porch, and deck. They did a poor job in cleaning the front…read moreporch and left streaks where they missed spots. They also directly sprayed exterior outlets and my Ring doorbell, causing permanent damage and costing me an additional $100 to repair and replace. So my overall cost is $600 and I'm still looking at a dirty home. When I reached out to them about my complain they were incredibly defensive- despite me making it clear I wasn't asking for a discount- and insisted that I couldn't prove they caused any of the damage, that it was the paint making it look dirty instead of them missing any areas, and that it was unfair of my to post any reviews without allowing them to come back and touch up the missed areas. On my first negative review they responded by exposing my personal information in retaliation. Due to their defensive tone and the damage already caused I'm not interested in allowing them back on my property.

Great job throughout! I noticed a small eave that had some green and texted the owner. The men come…read moreback that day to fix it. I'll be happy to recommend and use again!

They did a great detailed job on our move out clean. Business owners/workers are friendly and very…read moreresponsive. Reasonably priced, with a 15% military discount. Only issue was they were a little late to the scheduled appointment.

My new favorite cleaning service! As a realtor I often need a company that I can count on to…read moreprovide a great cleaning service at a good price. I called and was greeted professionally, provided an estimate, and scheduled a cleaning after learning of the services they provide. The cleaners showed up on time, performed the service and I'm a very happy, now repeat, customer! Thank you. Easy peasey...just like it should be.

I highly recommend this team for cleaning . Mirna did an excellent job with my two homes . I had…read morea move in and a move out home and they expertly cleaned them to my satisfaction . I was refunded my full deposit on the move out home and I was able to move into a very clean house I will hire Mira for my biweekly cleaning also . Very satisfied client here

Marvelous cleaning did a great job on our couch at work. They were easy to get in contact with and…read moremade our pre-owned couch look like new! Can't wait until it's dry so that we can enjoy it - thanks so much!

Marvelous Cleaning did an amazing job! The owners are professional and do great work! They…read moreresponded very quickly, provided a reasonable estimate and worked quickly yet thoroughly. They went above what I originally requested by doing things like cleaning the baseboards and cleaning the top of the fridge. I recommend this company without reservation.

Blackiston Property Services did a great and thorough job! They got all the algae gunk off the…read moresiding. I definitely recommend them for your next pressure wash.

I had my home pressure washed last week by Chad Blackiston, this was a wonderful experience. Chad…read moreis such a professional. Prior to the pressure wash day Chad came by and looked everything over and explained everything in detail down to the chemicals he uses. I felt very comfortable based off of his professionalism and knowledge. My house was sparkling after the wash and I couldn't be more satisfied. Chad is A+ in my book. Thanks again Chad!