JTV's customer service needs significant improvement to retain customers who spend over $100.00. I recently purchased a necklace online for around $150.00. Unfortunately, I never received the item. When I checked the tracking information, it showed that the package was still in transit, but it stopped updating on April 15. However, the zip code provided was incorrect. Instead of a San Francisco zip code, it was a Sacramento zip code. I made the purchase using Apple Pay, which functions similarly to cash. When I contacted customer service, they informed me that since I had ordered online, I needed to contact USPS to locate the item and that it was my fault for entering the wrong zip code. I attempted to explain that my address has been accurate in Apple Pay for years and that I had never encountered any issues. Despite my explanation, the manager proceeded to send me forms in the mail to fill out. I was surprised and frustrated that this was something I couldn't resolve online. After a month of waiting, I hoped my call would resolve the matter. As I just wanted a credit, a refund, or the merchandise. This experience has undoubtedly made me reconsider making any further purchases from JTV. read more

I called JTV concerning a return that kept saying it had been issued but wasn't showing on my statement. Unfortunately, I got Sue who was Ignorant but had the nerve to be condescending. She kept addressing me as honey & sweetheart after I expressed that was unprofessional and not my name. She constantly spoke over me and interrupted never getting an understanding. I'm amazed that someone can be Ignorant & arrogant at the same time. AWFUL SERVICE! read more

I will not buy from this company anymore.. The only reason is they have stopped showing the profiles of their rings. I was looking for a white topaz and have found several but they do not show a picture of the profile of the rings; so I am not sure how it will sit against my wedding ring. Several reviews have stated not like the picture. If they would show the profiles people would get a better view. read more

jacksonville florida pd just called me!! buyer beware!!! jtv is a scam. do not buy. my christmas package ended up discarded in jacksonville florida...how it got there? when it originated in knoxville tennessee?? idk?! they refuse to refund. telling me im lying about what was on their site. i see others complaining about the "2 day ship" on other posts. customer for years never again. i placed two orders, less than 12 hours apart. first order arrived before the "2-day ship". original arrival date was 12/24, then 12/26, 12/28, then 12/30 yesterday, and today after talking to the police ...it says 1/2/2025! . . unacceptable. never again. you get what you pay for, in more ways than one! if you want hundreds of dollars of your money unaccounted for, just floating in "shipping world" then jtv is your place! good luck! read more

JTV - Jewelry Near Me - Knoxville, Tennessee

I think that JTV lies to you about certain things like a discount that all of a sudden isn't there when you go to buy it. I'm tired of there lame chat you get nowhere with those guys in fact there the same people you get when you send feedback not a real customer complaint dept. I just don't trust them anymore I'm done I've bought quit a bit and they still treat me badly so no more I'm through with JTV read more

Horrible company. At least incompetent could be dishonest. Never received an item and being charged for it. I wouldn't use these vultures for anything. read more

Ordered an item, which never arrived... 3 phone calls, talking to 6 different people and 2 hour wait time later, I was yelled at by a person who called himself supervisor Charlie. He was extremely rude and unprofessional, basically screaming at me in an high pitched voice and cutting me off at every sentence. Such a horrible person should never be dealing with people, let alone be a supervisor and be paid to solve problems. I'll never order from this website again!!! and keep in mind, each time I was talking to a new person, the story would change 180 they would tell me completely different things. Stat away! read more

I used to love the JTV Brand. I still wear daily a ring I purchased 10 years ago. It's no longer made. Everything purchased since, looks like junk as my last purchased. I have sent back a few pieces but it's such a hassle to go to the PO and when using the restock label its, not worth it! read more

This company is so much fun! They have great deals very often. The tv shows are a lot of fun--you can win jewelry just by watching and making a comment on Facebook. You have 30 days to return something if you don't like it when it comes. read more

I have been shopping with JTV for five years and am happy with all my purchases. JTV sells excellent jewelry at reasonable prices. In those five years, I have never returned a single item. The male and female hosts are very professional and polite and do an excellent job. JTV's customer service department is very professional and helpful with customers. I am a disabled veteran, and I enjoy watching JTV every day and feel like part of the JTV family. I have only good things to say about JTV!!!!!!!!!!!!!!!!!!!!! read more

I purchased a bracelet from these guys that I wear maybe once a month if that. I had to send it back once for repairs and now it has broken again.They want me to pay for repairs because it is outside of the window. Had I not taken care of it, I could see that. I will not be purchasing another bracelet from them. Disappointed read more

To Whom It May Concern. My name is Jamilya. I had a bad experience today with JTV today. Today as December 22.2022 I did place my order at 3;22 pm and was happy to receive my new jewelry. Later today same day but 6;52pm I looked at my order and find out that I want to cancel 2 rings. Call to customer service right away. And spoke with one regular clerk which I think nice but not honest and I spoke with manager after her. So they both explained that in 4 hours my order already went to post office. Ready to ship. This is a LIE. Instead helping to the customers to prevent with shipping ,handling and so. They rather to lie. It is disgusting business. But unfortunately MONEY ruling this world now. Excuse my English, it is my third language read more

Horrible, dishonest company. Paid for overnight shipping and 3 days later no update, no communication. Do yourself a favor and ignore the lies and deception of this junk jewelry company. read more

Does your credit card company know you are sending items to a different address?" This is what the last person said to me simply because I sent two items to a different address!!! Beware of their changing policies without notifying you! I am deeply disappointed in the quality of communicating with them! I was impressed with my initial order. I received it quickly, but when I placed another order, the price was increased $100. I thought it was on waitlist but as a first time buyer, their was some confusion. They did not appear to want to keep me a customer. I placed the order with a supervisor and another online order within 1/2 hour later. They brag about sending out the order within 10 hours. I checked the status and had to call them 17 hours later to find out my order was put on hold because I sent a gift to a relative which was a different address!!!! I received nothing to know that it was held by their Consumer Protection division aka "Fraud!" The two items totaled aproximately $200 on my credit card. I was asked by their representative, "Did my credit card company know I was sending items to another adddress!!!!!" This is 2023, how dare they question who and where I send the items to!!!!! read more

I've been shopping with JTV for over 30 years and never had any problems with them. The jewelry is what you pay for. Cheap diamond jewelry is exactly that. You get what you pay for. I have checked other sites and they are much higher than JTV. Always review the item and read all reviews. That will tell what your getting. Never had any problem returning an item either. read more

This has now happened a few times; JTV has acknowledged the return of an expensive item, via the tracking number, and has said "Yes, we do see it as being rec'd in our system". BUT they cannot "locate it". So I've not been issued a credit. How does that make any sense? What might that even mean??? This has happened to me more than once, and working with JTV preferred card bank, is a complete NIGHTMARE! At this point, I'm returning any purchase I've made that will be accepted. Sadly I will not do business with JTV. They've lost a loyal 8 YEAR customer due to poor customer service and poor partnership with their credit card vendor. read more

I bought two separate 14k gold items at a great price. I received the wrong sizes. For the first time ever, I sent the items back FOR EXCHANGE not for a refund. I called before sending back items for advise on how to do it, followed the instructions, and clearly wrote everywhere that I wanted the items EXCHANGED for the correct items back. They refunded instead. Since then, I've called them 3 times and every time they say they are working on it. It's been more than a month and still nothing. I've been a loyal customer for over 10 years and tens of thousands in purchases and this is how they treat me. read more

I bought a 10k gold box chain...the loop that the spring ring clasp connects to , broke right off the very first time I tried to wear it. I have had similar experiences with them. I'm not buying from them any more..their stuff is so poor in quality. So disappointed in JTV read more

0 stara if I could. This company is corrupt!! I sent back a item and low and behold, when it arrived and went to the 2nd sation(inspection) its gone and they are charging me. It's time for a class action law suite! More to the story but we can't let them get away with this! read more

I sent a $3,000 chain to JTV Gold Exchange in November 2019. I was informed they had received the item. Then 5 days later they called me and said the bag was open when they received it. They started an investigation. Its now Jan 1st 2020 and the only thing I've heard is that they submitted a claim to UPS and haven't heard back yet. Something sounds fishy to me. read more

I bought a new 22' gold rope necklace had it for 3 day and it broke cheaply made, I'll never buy anything on TV again

I won an auction from JTV for a color change fluorite ring for $32 (est. retail according to JTV was $154 and other similar rings were ~$85 on JTV.com). I was notified three days before delivery was "expected" that the order was cancelled. Nothing else. I called customer care and they were willing to give me 10% off a retail item. I had won a ring in an auction that they now are saying they did not have. I can see how items can sell out on a retail site, but an auction site is selling an individual item. Sounds like fraud to me. Or that, in hind sight, my winning bid was considered not high enough. And the 10% discount offer was insulting. How is a 60%+ savings (based on my winning bid) consistent with 10%. Buyer beware. read more

I have bought several pieces of jewelry from jtv over the years. I am always pleasantly surprised when I get them they are always more beautiful than a picture or a visual on tv. I cannot say enough about the company. Love, Love, Love........jtv! read more

I purchased a gift card for my mother for Christmas for $400 dollars.She went to buy something with it and coiuld not.Called customer service 4 times and it is still not resolved.I am done with Jtv.DO NOT DEAL WITH THEM!!!!! read more

i will NEVER do business with this company again , They are the rudest bunch of people i have ever met, One employee hung up on me because he couldnt explain, the rules and i kept catching him in mistakes The 2nd gal wasnt much better just kept saying she couldnt give a discount on 2 rings and a diamond necklace i bought as i thought they advertised The 3rd was supposed to be a supervisor and said it was out of his hands and they has changed the rules and i had sent them 29 customers so i told them iwould of eaten 40 dollars and appreciated 40 customers who would of spent lots of money and i had another list of 200 i was going to send them but im sure not wanting my friends to do business with people that shouldnt be working with the public,,,,,BIG MISTAKE THAT LITTLE 40 DOLLARS WOULD OF MADE YOU lots more than that MY FRIENDS LIKE JEWELRY,.....and would have been great customers..they need to be taking to . COURT FOR FALSE ADVERTISING AND WATCH THEM TRY TO LIE I ONLY CAUGHT THEM IN 10 IN 2 MIN, THATS WHY THEY HUNG UP ON ME,WE NEED TO REPORT THEM TO THE BETTER business bureau IM SO FURIOUS NOT ABOUT THE MONEY BUT THE WAY I WAS TREATED, ,,,,,,,,,, paula read more

A few months ago, they talked my wife into getting a credit card with them, which was sent to the wrong address and used at that address. My wife closed the account and was told she would not be responsible for those charges. On 4/20, she received the bill for over $1,000. She tried to call, on hold for almost an hour, nobody answered. read more

To anyone who thinks JTV jewelry is really pretty. Do a background check, but I suggest that you do not order at all. My mother ordered me a ring for my upcoming birthday. It is now April and I decided to wear it today after about 3-1/2 weeks of not wearing it. I looked closer at it and part of the metal was lifted up, I took it off to look at it more and I noticed the gem stone was very loose, and then it fell out. Mind you the ring was ordered in March. read more

Out of four purchases not one survived more than a very few wearings. I have never had such consistently awful longevity--even with cheap costume jewelry. My bad. I should have learned after the first two disasters. Return policies laughable. read more

Perfectly terrible company. JTV says "free shipping," but they charge a handling fee. JTV makes it very easy to buy items, but for their returns you best read the fine print of your invoice. If you are one day beyond the 30 day returns, you will pay a restocking fee of 25%! And you overpay using their shipping labels. By the time they are finished with you your refund is so low it almost makes no sense to return the item at all, which of course is the whole purpose. read more

I order a ring for delivery BEFORE Christmas I paid extra for over night shipping on 22. On the 24 I called customer service and was told item would be delivered by 8pm on the 24th it's the 26fh and still not here this company lies to their customer read more

Be very careful Nevada buyers, if you type in on a so called special you will probably not get what they advertised. I do not like being lied too, they said they had a 2.2 carat sapphire on sale for 29.99, so I got on and got a representative Kayla and by the time it went to stretch pay when the information came on the screen amazingly it was now $50.99 and now they were going to try and get me for a different price on stretch pay... Hmmm it went from $29.99 with a stretch pay of 7 something and that is why I was going to get DMCZ411... I have ordered from JTV before no problem. BUT, WHEN YOU TRY AND RIP ME OFF YOU WILL GET A REVIEW. This was deceptive in every way. I suggest trying by phone or staying away from them... Watch your credit cards and payments made from them to this company. read more

I give this company 1 star they give people the idea that their jewelry is worth the money you spend but its not and the hassle free returns is nothing but a hassle I will never shop with this company again do not waste your money or your time and the jewelry I received I am greatly underwhelmed read more

Just never work for this company on any level. They're cheap and couldn't care less about their employees. They need to have a major market raise on salaries and wages. They're all about themselves and the big CEOS and the look of the company. The people that actually keep the company working: they couldn't care less. Not to mention their products are cheaply made and produced. read more

JTV is the worst - their web site makes BIG mistakes, and then customer service can't/won't help. I emailed with them, never using bad words, and in the end, don't ask me how, I was to blame for not giving them information. I will NEVER order anything from them again. read more

I ordered some jewelry for a trip I am taking. I've ordered before and got the jewelry. This time I express shipped the jewelry. I never got it. Apparent ly this multi million dollar company computer does not auto correct zip codes! Last order,even with the wrong zip code, I got the merchandise. This time apparently the post office sent it back. The rep I spoke to and the customer service agent took no responsibility for their system not auto correcting. I should have checked the wrong zip code on my confirmation,even though I got the merchandise previously. I explained that a good customer service person would say"we'll check with our IT department and see what's going on" not, it's your problem not ours. Believe me, if the software is not correcting my zip code, it's not doing it for other people. They said they would credit the express shipping. That's a no Brainer. I never got it! I had spoken to a rep the day before I spoke to Chantel and Ed. My phone number wasn't even correct. She couldn't pull up the order with it. She never even looked into why. She told me, I'd get the merchandise, the next day. When I didn't, I spoke to Chantel and then Ed. Since, Ed explained they could not express ship my merchandise in time, I asked Ed if they could compensate me in some way. I'm thinking 10 or20% off my next order., some credit anything. Ed said , no . Crediting the express shipping, is it. I cancelled the order. Their customer service stinks. I was so looking forward to getting the jewelry. I was so disappointed! read more

This TV channel has the worst shipping of any online store I've dealt with. It takes them 3 weeks to ship out an item. All other online vendors ship within 2 days. I keep going back thinking this time will better and every time it takes longer. Furthermore, they have the worst customer service. I've sent numerous questions to their customer service an never get a response. They used to be good 10 years ago but it seems that the longer they are in business the cheaper the goods become and the worse the service is. read more