Dr. Garza is kind and patient. He truly listens. The office can be busy, but I am willing to wait if needed because he takes his time with each patient. read more

Dr Garza has always been awesome to me. I have had nothing but great experiences with him. Very warm and personable bedside manner. I have never had to wait more than 5 minutes in their waiting room. As a matter of fact, I do not even bother sitting down now because I Know they will call me right away. They have everything in office you can possibly need. Dr Garza is able to see me for my weight loss needs, he has removed skin tags, and most importantly he has administered steroid shots in my knees and shoulders for me. And I have even been able to get a facial by an AMAZING AND EXPERIENCED onsite aesthetician! What more could anyone want! This place is truly a one stop shop! I have had experiences with the phones being busy but I just wait a bit or call back until someone answers. It has not caused any major issues for me. I was not a fan of Dr Amanda Alvarado but they have a new PA who is super friendly and accommodating. After my doctor retired I bounced around from horrible experience to horrible experience until I found Dr. Garza's office and I have been there ever since and I will definitely continue to go back. read more

Don't waste your time here... find another clinic.. was super disappointed in this team. Attitudes are overworked and like they don't have time for you. No topical prescription was given for a simple fix.. waste of time and money on 2 separate appointments.. both less than sub par read more

I previously gave this doctor five stars, and would still say he is a great doctor, but there are two unforgiveable issues that have come up. 1. His office staff is horrible. They are the rudest group I have ever dealt with. 2. I recently moved to another state. On my last visit to Dr. Garza, he told me "Because it is often hard to find a good doctor, I will give you refills for a year. I expect you to find a doctor by then." About six months after I moved, I found that I needed a prescription refilled. I called Dr. Garza's office and made the request. His office manager said, "It has been more than 90 days since your last visit. We can't fill your prescriptions without seeing you." I told her I had moved to another state and was 500 miles away. The doctor told me he would fill my scripts for a year. She said, "I don't think he would tell you that." I asked her to ask him and she said, "I don't have to ask him. I know what he is going to say." In other words, she called me a liar twice. She hung up on me. While I do not blame Dr. Garza, I can judge him by the staff that seems to run the place over him. read more

Amanda Alvorado is the worst...an absolutely want to be doctor, FNP. She would not refill my prescriptions bc I was admitted a week before my appointment to follow up with a primary care provider. All though I had medical records from ER at Methodist Hospital. DO NOT GO TO THIS CLINIC BECAUSE SHE DOESNT TAKE THE TIME TO FOLLOW UP AND SPENT EXACTLY 3 MINUTES WITH ME. AND RUDFEST OFFICE STAFF. read more

Dr. Garza is the best doctor I have ever had. I am 66 years old and I've been sick most of my life. Unfortunately, his office staff is by far the worst I have ever had. I do not believe Dr. Garza realizes that they call one phone line from the other and put them on hold. I mentioned it to him once and he snickered as if I had told him a joke, and then he said, "Yes, they are very busy." But I have seen them do this. Pay attention. If one of them hangs up a line, they dial a number, put it on hold, and then hang up. It is also hilarious how you get a busy signal right up until closing time, then at exactly closing time, it rings and no one answers. But Dr. Garza is exceptional. I had some very sad news once and I was so depressed I wanted to die. I told the doctor the news. He stood up from where he was sitting and taking notes, walked over to me, and hugged me. I was so very touched by this. That is the best medicine there is. When I first started going to Dr. Garza, I thought the office staff was racist. I thought they were mistreating me because I am white. I can tell you from years of observing, this is not the case. They treat everyone equally bad. The situation is, they get away with it. There is not one of them that cares about the patients. Not one. And they are in cahoots with helping each other avoid work. They cover for each other. But I speak enough Spanish to tell you that they are even more rude to other Hispanics than they are to anyone else. Again, because they know they can get away with it. The only thing negative I can tell you about Dr. Garza is also positive. Like most physicians, he has his pet diseases. If you have one of them, he will spend more time with you. If you don't, he will spend less time with you and he will spend more time, more of your time, with other people. I have never been to any doctor anywhere, in America, In Russian, In Germany, even in Afghanistan, who does not have pet diseases they enjoy treating. For most doctors, it is the disease they studied most and learned the most about. With Dr. Garza, it is any disease he is running a study on. I respect that. I understand that, and I would think him odd if he wasn't like this. It may not be the most professional way of practicing medicine, but it is what it is, and like I said, I just don't know any doctor who doesn't do this. I have one last thing to say. If all of you people who gave one star would just tell the doctor the truth, he would know it wasn't just me telling him his office staff sucks. If you don't tell him, how is he supposed to know? He isn't out there with them. He is with patients all day. read more

Don't waste your time! I had an 11:30am appointment & by 1:30pm, I still hadn't even been called back. I ended up leaving without being seen. They did refund my copay easily but did it without even an apology or excuse for how long I had been waiting. Seems to me that it happens all the time. read more

Is the phone line disconnected? No way of contacting the office. They are great when I get in there but I have been unable to contact them.

ZERO STARS! I've been a patient since 2019, and I've regretted it ever since (I should've done something quicker, I know). I should have left a long time ago. They NEVER answer their phone, appointments are never easy to make. The doctor is continually late. If you're doing a fasting blood work you'll be sorry, the earliest appointment for that is 9:30 am then you have to wait to see the doctor and that's not until 10:30 am, so you're not eating until 11 am. I did blood work at the beginning of July 2024 and still don't have the results! This place sucks, don't come here! If you need something just go to the ER or Texas Medi-clinic. If you need a referral you're gonna wait and wait and wait. I'm leaving! read more

Loooooong wait time. 2 hours for a simple checkup. Staff was ok but again, I can't remember a time I spent 2 hours out of my day for a check up read more

If I could give a zero rating I would, I had an appointment Last Tuesday 07/09 @12:30pm and everyone was being attended except me. I started to notice when a lady that had her appointment at 1pm went in before me. Of course I addressed it. My biggest frustration is that I got scheduled to do a mammogram for some aches im getting on my breast. The doctor also wanted labs done for any type of unexpected pregnancy. I got the labs done right then and there and its now 07/15 and I have been calling and calling and I get excuse after excuse and no results. I cant get the mammogram done because I need the results of the HCG test. No one calls me back, I call and its a run around stating that they dont have my results etc. So frustrating when they are so incompetent. Very poor customer service coming from healthcare and losing your labs is very icky to me. Where are my results? No one knows, and no one cares. Absolutely DONOT recommend. read more

Agree with bad reviews on here. Some of the people that work here are incompetent. Will NEVER go to this place again. And never once saw Dr Garza, not even my first time. Always some different failure when I went in. From having to go back in to retake a test, trying to call and no answer, or answering service for prescriptions. Oh and don't mention something different from what you went in for because that's a separate charge. This place does not care about patients they are there to nickel and dime you for everything. If you do go here BEWARE what they prescribe you, you may end up worse than you went in. read more

Honestly would NOT choose this place again! And if you are looking for a family practice doctor I would tell you to run as far as u can from this place. Highly unprofessional every single front desk lady there do not want to do their jobs. The office literally disconnects the phone so good luck even having someone answer. Oh and if someone does answer you'll be hit with a passive aggressive tone and them being super short with you. management really needs to improve and hire people who are actually wanting to work and provide a service. I truly feel sorry for anyone who gives one penny to this business! read more

Do Not give this place your money. Choose anywhere else to go to because these people will take anything that is yours every chance they get. My mother had a stroke the day after Christmas and she has been on leave from work. Her work told us we needed more documentation from her doctor about the stroke and so they sent us a sheet of paper that we needed to get signed by a doctor. We sent it to Juan in the beginning of January and we are just now getting it back. They were extremely slow getting this piece of paper signed and what's worse is that they are now charging us $100 to come pick it up from them. This place is a joke and charging us for a simple signature is disgusting. read more

Dr Garza has been my Doctor for several years now. He is my Primary Care Physician, He also does Hormone replacement therapy which has helped Immensely. With my skin and exercising (if you know what I mean). read more

This place actually sucks. They never get anything right!!!! They can never do anything about my chronic UTI's. I go in there KNOWING I have a UTI, all for me to go just for them to be like "oh yeah, you do have a UTI." Like no duh. Only thing they give me is antibiotics all for me to get another UTI right after I finish the pills. Another thing, I get birth control from them. They leave me without a refill for days!!!! That messes up with my body. Periods irregular specifically for this reason, all because of them. My body goes through so much during those days I miss the pills because they always send my prescription to other pharmacies after I clarify the pharmacy address to them several times only for them to get it wrong. I'm fed up with this place. Here I am at pharmacy, pharmacist told me they sent it to wrong pharmacy! I'm over it. Seriously don't come here. They suck, so unprofessional. read more

They never answer their phone. Took me two weeks to get ahold of them and they did not even return my calls after I left a voicemail twice. The young lady with black hair in front is always rude and snaps at everything. Changed doctors. read more

My entire family has been going to Dr Garza for over 18 years. This is the top doctor and not only San Antonio in all of Texas and beyond. He can treat everything. His bedside manner is beyond none. His staff is highly professional. for personal reasons I had to move out of San Antonio however I still use Dr Garza even during the pandemic he will never let you down, I promise anyone reading this I will pay you $100 cash if you are not 100% satisfied with this doctor! read more

Went for a routine physical that was scheduled 3 weeks in advance. Had to fast for blood work and appt was at 10 am. Was not seen until 12:30 pm and the phlebotomist poked me 3 times and was unable to find a good vein. It is basic human decency to not make someone wait that long who is fasting. Or preface the visit with needing to bring bottles of water so you won't be dehydrated after waiting 2 /2 hours to be seen. I have been going to Dr Garza's for 10 yrs. Never again! read more

I've been going to Dr Garza since 2006, since he had the office across the street. His practice has grown a lot since then, so now I never seem him and instead see the PA's. Ms. Villalobos is extremely nice and wants to take great care of me. However, I've had a problem going on two months now, and was sent for a test almost two weeks ago. I'm still waiting on the results, and every time I call, it rings and rings, or I get the answering service during normal business hours. When I do get a hold of someone, they tell me, "They have other patients" when I let them know I can't get a hold of anyone. My messages don't get returned, and I'm still waiting on my test results. They shouldn't be accepting so many patients if they can't exercise a certain standard of care. I also shouldn't be made to feel unworthy of care and told that I'm less important than other patients, especially if I have a health scare I'm concerned about. Even though I have a history there, I'm probably going to find another PCP. read more

1st appointment 9:30 am i didn't leave office till 12:40 pm. 3 hours!!! No exams, no blood work. Dr too busy Had to see PA. 2nd visit appointment 1:30 pm, left office at 4pm again had to see a PA even though I scheduled appointment 3 months ahead. 3rd and last visit I waited 1hr and 30 mins before cAlled in to be seen by PA AGAIN!!! Total time again 3 hrs!!! Never again!! So disrespectful of their patient's time!!! read more

I'm a new patient, and this doctor's office is outstanding! They are all so thorough and very kind. I love that you can get your blood work, EKG, total physical, urine, etc. all in the same office! And results are fast, and they are all very attentive to my needs. Thanks! read more

They've charged for services that were never performed and when disputing the information their staff was short with me expressing a frustration that, really, they had made a mistake for. Quite unprofessional. Additionally, NOTHING was done to help accomodate for lack of notification of an account balance.They have displayed a sense of unappreciation for ever having been a patient/client. As I recall, my average wait time was around 1.5hrs. In brief, my experience with them has been quite undeserving and don't recommend anyone to ever go unless you're ready to be treated like a sick doormat. read more

I've been going to see Juan Carlos it's Garza for over 3 to 4 years me and my entire family but now it's very hard to get a hold of them they don't answer the phone like today it's a Monday and they're supposed to work from 9 to 6 I've been trying to call and I get the answering service and it's 2 o'clock I just spoke to the lady in the answering service and she apologized because she said that she doesn't know why they're getting to the answering service but it's been a while since I've been trying to get a hold of somebody and nobody answers just to try to make an appointment so I guess they're gonna lose my business read more

I've been coming to Dr Garza for over 5 years and I'd never switch again. He is the best doctor I've ever had. Listens, cares about his patients, and is incredibly brilliant in his field. I trust him so much. I've never felt this amazing an secure with any other doctor. My health is in good hands. read more

I called to get a physical done for my sister and the recepcionist was extremely rude. She told me they did not take walk ins. I told her that is why I am calling... then she said that I couldnt go if I already ate because it had to be done without food in my system. She did not try to help she was very rude and I would recommend getting a new recepcionist. read more

Excellent service! Was seen by physician's assistant Mr. Ramirez and was pleased by his willingness to listen, ask questions, and then make a thorough assessment. I had visited another doctor several times without a proper diagnosis and I am now so glad to have tried Dr. Garza's office! I finally have answers! If you are willing to be patient and wait for great service, you won't be disappointed! read more

Excellent MD, the PA's are also very knowledgeable. There is the likelihood that you will have to wait to be seen. Sometimes a few minutes, sometimes an hour. I had to take my 2 yr old in when his Pedi could not see him. He had a horrid cough/wheezing and needed a refill on albuterol for the nebulizer. Dr. Garza's PA could see us that afternoon. The PA did not rush us through the appt. and asked Dr. Garza come and check on my son. I thought it would be a routine visit, quick and simple. It turns out my son needed to be hospitalized! This office goes above and beyond, which is why they probably run behind! Fortunate that new office is more spacious. Much better than previous office! There is an outdoor waiting terrace and a flat screen t.v. in the main waiting room. Not too shabby. Most of all, the care is excellent. read more

He has been my doctor for a number of years.. I love his bedside manners and he genuinely cares for you. All of the office staff are extremely friendly.. I have referred several people here and they all love him... I will never go to anyone else. read more

I have been going here for over a year now and I will say that some of the providers are good. But it's not guaranteed that you'll see the same provider. That being said, I have severe ADHD and take medication for it. I went in to get a refill appointment over with and was told to wait until a few days before my refill, call back to remind them to send the script over to my pharmacy. I did just that. However, I called. Twice. Left a note with the providers to get my medication, went the entire day and heard nothing back. I tried calling at FIVE PM. FIVE. The line went to voicemail. Their practice is open until SIX. Now since I was hoping to have my medication tomorrow morning before I am taking an exam for work. The sad thing about ADHD is that if you need your meds ppl think that you're an addict or something because college students have abused them. Unfortunately, I will be going in FULLY anxious and mentally unprepared. All because they couldn't be bothered to take 2 mins of their time to send over a prescription to a pharmacy. Very upsetting! read more

Great experience today! Was in and out in a matter of 30 minutes! Staff seemed patient focused....highly recommend!!!

this office has zero respect for anyone's time. my first visit i waited over 2 hours from my appointment time to see the doctor, the second visit was 1.5 hours from my appointment time, and the third i was never seen because i had to get back to the office. i was actually told i would not need the third visit, that i could call in to get a prescription refill. when i tried to do that, i was told by a receptionist i do need another appointment. i explained it is difficult for me to be away from the office and i would lose pay and asked for the best appointment time to accomodate this. i had a 5 pm appointment time and i had to leave at 6:15 pm after still not being seen (not even called back into an exam room at that point) because i had to return to work because of a deadline. when i asked for my records so i could find another doctor they refused to give them to me. for some reason the logic that they are my medical records, i paid for them (i am a cash patient, even - no insurance), was lost on the receptionist. for a doctor's office i should felt uncared for and that they are much much more important that me. chey love, former patient read more