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    Juan M Garces, MD

    5.0 (6 reviews)
    Closed • 8:00 am - 4:00 pm

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    Pediatric Associates - Miami Lakes

    Pediatric Associates - Miami Lakes

    2.7(98 reviews)
    0.1 mi

    I've never been treated so poorly by a pediatric office, especially when advocating for my child…read morewith autism. My son's referrals for speech, OT, and PT were sent multiple times, and I even received a message saying they were available. When I called to confirm, the staff, including a manager named Nancy, told me the referrals were still "pending" and that it could take up to 7-10 business days. I explained that I received messages via text and on the patient portal app that clearly states that the referral is ready and to schedule my appointment now. I attached all the messages I received and Nancy "the manager" said that didn't mean it was ready, it meant it can take 7-10 business days and that its "processing"! She was clearly gas lighting me rather than helping a long time customer and patient!!! I explained that my son has autism and that this delay affects his therapy and progress. Instead of offering help or compassion, the manager tried to gaslight me, insisting that a message clearly saying "the referral is available" actually means it isn't. She spoke to me in a dismissive and condescending way, showing no understanding or empathy for a parent trying to get medically necessary care for her child. It is completely unethical for someone in a managerial role at a pediatric practice to treat families this way. Referrals that have been signed should be immediately accessible, as they always have been. The lack of professionalism and accountability here is alarming. Additionally, I called Pediatric associates again and spoke to a rep called Neomi who was so nice and was able to fax me the referrals herself immediately and she also sent it to the provider. This was minutes after I hung up with Nancy who clearly said to me that she was unable to expedite even after I explained my son is level 2 autistic and any time away from therapy will cause regression! Nancy should be at the very least be demoted! Parents should not have to fight this hard for something so basic. I hope higher management reviews this situation, because no family should experience this kind of treatment, especially not in a clinic that claims to care for children.

    i have been coming to this office for years all. I have never had an issue until now. I changed my…read moreinsurance and gave them the insurance information physically when I took one of my kids months ago. my teen needed his annual check up. so I made an appointment. the day before his appointment I get a text messages saying he doesn't have active insurance so I call they tell me there is no new insurance on file. so I already get annoyed because I gave it to the girl months ago when I was in the office. they update no problem. I get a call that same night to confirm my appt cool no problem. my husband takes my son to his appt again they don't have insurance on file. he gives them the information the front desk girl is not helpful and has an attitude. she updates the insurance yet again then tells him she needs to verify the insurance. he waits patiently. the girl tells him i sent you a text message to fillout information that he didn't receive i did. so I in another location attempt to fillout said forms which it give me an error i let my husband know and he tells the girl at the front desk. I didn't receive it but my wife did and she is getting an error the girl sucks her teeth and sends it to my husband which he did not receive. she was not helpful guess doesn't want to do her JOB. so my husband was frustrated after waiting almost an hour with no help just left. so let's just say I will be looking for another doctors office with better staff. if I can give -5 stars I would have.

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    Pediatric Associates - Miami Lakes - Our remodeled office!

    Our remodeled office!

    Pediatric Associates - Miami Lakes
    Pediatric Associates - Miami Lakes - Inside one of the rooms

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    Inside one of the rooms

    Juan M Garces, MD - internalmed - Updated September 2026

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