I have curly hair which isn't always the easiest to deal with but I went to see Emily here for a…read morecut and new style (!) and she was wonderful. She knew what to do with curls and helped me get a new short style and gave great advice on products for curls.

I had a cut and foils/colour with Jessica and I was very happy with the results and the service!…read moreIt's a comfortable, clean place and I left very pleased with my hair! She listened to what I wanted and the results were what I had hoped for and more. A friend had recommended another stylist who wasn't available so I went with Jessica and I'm happy it worked out that way because she was wonderful and I don't think anyone else could have done a better job!

I was looking for a new stylist and I think I found her.Josie you did a wonderful job I really love…read moremy style thank you so much

always makes my hair look so beautiful and healthy 10/10 would recommend, staff is really nice too…read moreand a very comfy and nice environment.

First Choice Haircutters will NEVER be my first choice again, when i came into the building the…read morelady behind the counter was so rude and treated me like i was stupid because i asked for a haircut. i asked for a short bob like style, she shaved my head entirely and i look like the boss baby, will NEVER come back to this establishment and i don't recommend YOU do either. If you go you'll either get your hair shaved off or get a karen cut.

OK job, but very rushed. It's hard to feel like you're valued as a customer at First Choice…read moreHaircutters, the entire experience is "get in, get out". My haircut was fairly simple and was done alright but the entire experience was underwhelming at best. Walk-in haircuts are convenient though.

I was visiting family from Toronto and was nervous to get my highlights done based on online…read morereviews alone. G did not disappoint! He was so careful and thorough with my highlights and I walked away with the best highlight job I've ever had! G and everyone else at the salon were so lovely. I can't rave about G Salon more- it's the truly best! :)

From the owner: We, G Salon, are experts on all kinds of haircuts, hair coloring, hair straightening and more. Our…read morepassion is to stay to date on all Asian and European new trends. Come visit us anytime, open Monday to Sunday's. We are now offering Online Booking!

I visited this salon for a hair‑color service and was disappointed with both the results and the…read moreoverall experience. The final color did not match what I requested, even though I provided a clear reference photo. The outcome looked uneven and noticeably different from the shade we discussed. What made the experience more frustrating was the lack of customer care afterward. When I expressed my concerns, the salon staff were dismissive and did not make any effort to address the issue or offer a solution. The response felt indifferent, and the customer‑relation aspect was not met at all. For the price and time involved, I expected more professionalism, attention to detail, and a willingness to help when the results were not satisfactory. I hope the salon improves both its consultation process and its approach to customer service moving forward.

Got a junior stylist, who wasn't comfortable doing bangs yet, and she asked a senior staff member…read moreto do it for her. No big deal. Then when the haircut proceeds, I only feel a few snips, but didn't think anything of it. Stylist starts to style my hair, and I didn't think much of it and gave them full faith. When I got home and put on my glasses, I saw my bangs were TERRIBLE. I went to First Choice to get them fixed, and the stylist there asked me if I had cut my bangs myself! I told her that I had just come from another salon. She inspected the rest of my hair to point out to me that my hair WASN'T EVEN CUT. She fixed me up, thank god. I emailed and called Sound about a refund, and they wanted to get me in to get it fixed--but I had already gotten it fixed somewhere else. They refused to give me a refund and said there was nothing else they could do. Would you go back to a business where the senior staff--who is training other employees--royally ruined your bangs? And I would like to point out, that I paid full price for a haircut that I didn't even get! Lesson learned. Would not recommend. Will never go there again.

I've been here a couple times to get my eyebrows waxed and they always do an amazing job, today I…read morestopped in for a wash, trim, and blow dry. I must say I was very satisfied and happy with the service I received. Sarah did my hair and she did an amazing job, super nice and very friendly. I would definitely come here again and would reccomend this place to others.

Ive gotten done here a few times, i recently had a baby and after baby i needed some tlc. My…read morepedicure here was horrible, the lady rushed me & she didnt even take the time to do a proper pedicure Also i got an infection in my toe. Wont ever be back here

My 2nd visit to the Hair Factory was a major disppointment. I would have given this place 5 stars…read morefor the service of my first hair dresser (China) who was attentive and provided a great service and haircut. This time around, I decided to just drop by and try a different hairstylist (Courtney) and it turned out to be a bad decision. The place was nice to give me a call to say my haircut is delayed by 15min and that was the only positive this time round. Courtney spent only 15min total on my cut and shampoo. For a men's haircut of $34 including taxes, this is the first time I felt I have been ripped off at a hair salon with such a short cut time. I would have expected 30min at least. Not only was the haircut rushed, she did not ask me whether I liked the cut or whether she cut it right. The basic requirements of bringing out a mirror for the customer to see the back of my hair was not even provided. Furthermore, if my haircut was already delayed, at least provide some courtesy of paying more quality attention to the cut instead of trying to make up for your lost time from other customers using my paid time. For such a service and price, I would have just gone to a cheap hair salon instead. If you were to ever go to Hair Factory at Cavendish Sq, give Courtney a pass and get China.