My wife's and I's experience with Tamara as the listing agent was incredibly disappointing…read more
We entered escrow in good faith and removed only the physical inspection contingency. The loan and appraisal contingencies remained in place. When our lender ultimately informed us that the loan could not proceed, we submitted a written cancellation in accordance with our understanding of the contract.
From that point on, we were repeatedly told that we had "no rights to cancel." As a buyer, it felt as though exercising a contractual contingency was being treated as if we had done something wrong. Rather than working toward a practical resolution, the cancellation process lasted more than a month, requiring us to retain legal counsel and participate in mediation over our earnest money deposit.
The prolonged dispute placed an enormous emotional burden on our family, particularly my wife, who was 4 months postpartum, experienced significant stress throughout the process. What should have been a straightforward and professional handling of a failed transaction instead became an exhausting and intimidating experience. At the end a portion of our earnest money deposit was retained despite the circumstances surrounding the loan denial. The financial impact, combined with the unnecessary delay and emotional toll, made the entire experience even more difficult.
I understand that a listing agent has a duty to advocate for the seller. However, there is a difference between advocating for your client and unnecessarily escalating a dispute. In my experience, what should have been a professional resolution became an unnecessarily prolonged and adversarial process.
If I were interviewing listing agents as a seller, I would want to know how they handle transactions when something goes wrong--not just when everything goes right. Based on my experience, I would have concerns about whether extending a dispute for weeks, involving attorneys and mediation, ultimately served the seller's best interests.
I hope future buyers and sellers alike experience a more professional, solution-oriented approach than I did. Buying a home should be an exciting milestone, not an intimidating and emotionally draining experience. There should be a willingness to resolve disputes fairly, professionally, and without unnecessary escalation.
My wife's and I's experience with Tamara as the listing agent was incredibly disappointing.
We entered escrow in good faith and removed only the physical inspection contingency. The loan and appraisal contingencies remained in place. When our lender ultimately informed us that the loan could not proceed, we submitted a written cancellation in accordance with our understanding of the contract.
From that point on, we were repeatedly told that we had "no rights to cancel." As a buyer, it felt as though exercising a contractual contingency was being treated as if we had done something wrong. Rather than working toward a practical resolution, the cancellation process lasted more than a month, requiring us to retain legal counsel and participate in mediation over our earnest money deposit.
The prolonged dispute placed an enormous emotional burden on our family, particularly my wife, who was 4 months postpartum, experienced significant stress throughout the process. What should have been a straightforward and professional handling of a failed transaction instead became an exhausting and intimidating experience. At the end a portion of our earnest money deposit was retained despite the circumstances surrounding the loan denial. The financial impact, combined with the unnecessary delay and emotional toll, made the entire experience even more difficult.
I understand that a listing agent has a duty to advocate for the seller. However, there is a difference between advocating for your client and unnecessarily escalating a dispute. In my experience, what should have been a professional resolution became an unnecessarily prolonged and adversarial process.
If I were interviewing listing agents as a seller, I would want to know how they handle transactions when something goes wrong--not just when everything goes right. Based on my experience, I would have concerns about whether extending a dispute for weeks, involving attorneys and mediation, ultimately served the seller's best interests.
I hope future buyers and sellers alike experience a more professional, solution-oriented approach than I did. Buying a home should be an exciting milestone, not an intimidating and emotionally draining experience. There should be a willingness to resolve disputes fairly, professionally, and without unnecessary escalation.