On December 29th I talked to Cayden, asked him If I could get a quote on home auto and condo…read moreinsurance. Called back January 5th at 1pm and left a message. No one responded. I guess they have so many clients they don't need anymore. If you're looking for an insurance company don't call them.

Super friendly. Called for a quote, I received it quickly and they saved me money!! Definitely…read moreworth the call.

Great service ! Always Returns call promptly. Great group of…read moreagents. Been with this group for years. Competitive service

Great service. Goods source to explain potential liability issues with suggestions on how to…read moremitigate.

Very helpful and understanding. Had several options for me that helped me out a lot. I'm glad he…read morewas very patient with me so we could translate via text to get this done. Thanks Jacky for all your help!!

Whitney was extremely informative and helpful. She answered my questions and offered an additional…read moreproduct that i was able to combine with my auto policy. She followed through like she said she would and even texted me a reminder. I appreciate someone who knows their product and will follow through every time. Much appreciated!

Kale was awesome. Efficient and Honest and very easy to work with! Would recommend him anytime for…read moreany policy

I am in my 70's (not the most technologically competent person on the block) and was in the process…read moreof cleanup from broken pipes so it was not surprising that since this was a new experience I found myself needing help to get my claim from the winter storm filed online. Luckily for me Melinda answered the phone. What a professional, kind and patient lady she was that day helping me. It was just after the storm and I'm sure the phone lines were hot; however, Melinda treated me as if I were the most important and only person she would help that day....and I needed lots! Thanks, Melinda, not only for helping me with the task but for reminding me that one may never know the impact of their kindness. Martha Knudsen

I never been to Joel's office or had any dealing with him but I've been his customer for quite a…read morefew years now (since he bought out my previous agent's business, I guess). Since I've never had to deal with him I guess he's A-OK!

Joel and staff have always been attentive to our insurance needs. We appreciate them!read more

No one wants to deal with insurance but Neydi made everything fast and easy! Got a GREAT price and…read moreshe was very HELPFU!

Looked to get a Estimate . The Girl was Rude . Put me on hold for While…read more I called backed . Got another Girl . Worst then the First One. I can Only Think if thats how that handle their Clients . My recommendation is to Pass on this Agency.

Farmers switched my agent to Burleson Insurance when my agent of 15 years stopped carrying Farmers…read more I had problems with Burleson form the begining. First, I was not informed of the change nor was I given an opportunity to choose a different agent. When contacted by Burleson via phone I thought it was a sales call from a marketer and didn't respond... Then they cancelled my insurance. After getting that straightened out, I requested several quotes because I noticed my rates had increased. I was quoted outrageous rates. After reducing coverage and dropping vehicles that were garaged Burleson got my rate to a manageable amount. I previously had a commercial policy that covered several vehicles and had to switch to a personal policy to afford the increase. Evidently they're was a balance left on the commercial policy that I was never informed of. I received a collection letter from an attorney, Keep in mind I'm still with Burleson at that time. I contacted the attorney who was extremely rude and threatening. He treated me like a criminal. Upon finding that this was about insurance thru Burleson. I contacted their office and spoke to my agent. He looked into it. Seems that any overdue amount is automatically sent to collections after 30 days. I was never informed that I had an overdue amount and had spoken with my agent several times during this 30 days and he never told me there was a balance due on the cancelled policy. So I paid them the balance and we got that problem straightened out. Then the first six months for two vehicles and three drivers was around 375 per month. I could manage that. When the policy renewed it went up to 945 per month. The renewal was automatic and so was the bank draft. I didn't realize how high the rate was until after several months. So I started shopping around. I found the same coverage with a different carrier for 275.00 per month. When I contacted Burleson to inquire why their rates were so high. I was told that they had a lot of complaints and cancellations. These people are ridiculous.

The Burleson Agency is great! Really helped me out and got me a great plan. Very easy process all…read moretogether. Ask for Colton!

I have NEVER experienced the level of customer service from an insurance company. Mark Arnold and…read moreRich Martin made the daunting task of insuring my daughter's vehicle absolutely painless. They asked more questions than I did! They truly captured all of my needs and provided me with coverage that best benefitted me and not their own pockets. I would recommend everyone seeking insurance to go see this agency. Words cannot capture the experience both Mark and Rich afforded me. Thanks, guys!

Marcela and the Staff at Lupe Martinez's State Farm treat me like family. They are always…read moreconnecting with me about updates and support me via text messages to accommodate my needs.

Had this insurance for 17 years always was a hassle to make a claim always gave us the run around…read morewouldn't not be willing to work with customers even after being with them for over 15 years do not recommended

Karen and her team are phenomenal. Specifically, Sand Hayes has been our family's rep for some time…read moreand goes out of her way to take care of us. Always very happy with the service Sandy, and the entire agency provides. I strongly recommend!!!

Adolph was quick in educating me about the right thing to do in adding a family member to my car…read moreinsurance policy for a new car purchase. The process was completed within a very short time on the same day. It made it non-stressful for my family. Excellent attention and service to its new and existing customers.