So here's my experience. I just rented the combo bounce/slide, tables and chairs, and ordered a piñata for my daughters 3rd birthday. I asked to have it delivered by 10am as her party was at 11. They showed up just after 10 ... Which was fine, still before the party. When I went to set up the tables and chairs, 2 of my 3 tables had mold on them. 6 of my 24 chairs were filthy! Between the mold, crusty food and caked on dirt, I was upset! Brushed it off as they were busy and didn't have time to clean them. Now the bounce house ... That thing smelled HORRIBLE! It smelled like someone peed in it a year ago and it was never cleaned. The compressor was loud, overbearing in my huge backyard. We made it work, but definitely was not a happy customer. So then the piñata. I had the 3 foot tall Jesse (toy story) piñata. There was no hole to put the candy in so we ended up cutting a hole on her backside and stuffing her. When we hung her on my patio, she was so heavy she ended up falling (from 5+ feet up) 3 times. She didn't break like a normal piñata would (which I was thankful for at the time). After the 10 kids beat the heck out of her, she still didn't break open. I ended up grabbing the bat and beating her myself until I finally picked it up and ripped her open. When I did that, I ended up with cuts all over my hands! Deep cuts, blood and all. The piñata was made with dozens and dozens of staples! I have never had staples in my piñatas in the past, so this was definitely a surprise. Luckily it was an adult the picked it up, and not on of the little kids.
So when it came to picking up the stuff, they asked me what time was good for me when they originally dropped it off. I told them it didn't matter. So he asked "we start picking up at 8am. So what's better ...8..9..10?" I told him the later the better, but please make sure you call first so I can be ready. He said "okay, 2pm it is". Low and behold they are ringing my doorbell and pounding on my door at 830am, no phone call. My dogs were going crazy, my kid was screaming, and I was trying to get them under control. I know he could hear me rounding everyone up, yet he continues to ring the bell and knock loudly.
I was not pleased with my experience at all. I order bounce houses at least twice a year and this had to be my worst experience ever. I will never do business with this company again. read more