So I came here as a anniversary gift from my awesome hubby . When I got it the spa I knew I was going to love it . The front desk girls were so nice and very informative they really knew everything from the hours of the spa , massage , also explained how to get to the pool are. They were the best!!! The suite they put us in was so nice and clean it had everything we needed there it was like a little hotel with all the necessities. The waiting room know as the relaxation room was so cute and relaxing. The teas they have are so yummy and the white kiss figs so yummy and creative. The massage I loved my masseuse was so great she had me relaxing and she had the best pressure in her hands for me I wish I could just pack her in my bag and take her with me she was the bestest!!! The pool was on the top floor of the hotel and it was very beautiful. the private cabana very comfy and private with a nice breeze and awesome scenery. The attendants where very on top of if we needed towels or anything from the bar very attentive. My only issue why it wasn't a 5 star was the massage room it look like a Dr. office I was like am I here for a check up or a massage?! What?! But I still loved it!! So I must give it 4 awesomely relaxing cute stars read more

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What I like best: the possibility of having a changing room to yourself as opposed to a locker room like in most spas. There are about five or six of them and they include your locker a huge walk-in shower, blow dryer, extra towels of various sizes and toiletries. Pro tip: order a glass of champagne, it's only $10! I came for a spa day with my mom. My mother had more traditional treatments done - a Swedish massage and an express facial - which she loved. While I had a rose petal bath, followed by tea tree water treatment with a Vichy shower. I very much enjoyed my treatments but I easily caught a cold from the tea tree treatment because of all the water involved so if you body is sensitive, maybe this isn't the treatment for you. Also with the purchase of a spa treatment, you get access to the pool so definitely take advantage of that! Overall, I had a lovely experience and would definitely return, therefore 5 stars. read more

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I had an excellent experience at Jurlique Spa. Angie at the front desk booked my massage with Orlando who was AMAZING! Best massage I've ever had. Professional and relaxing environment. Great staff and lovely spa. I highly recommend them. read more

Jurlique Spa - Day Spas Near Me - Coconut Grove, Florida

Total 5 star treatment!! This place is amazing! A hidden oasis in the heart of Mayfair. I came with my girlfriend for Miami Spa month and it was totally worth it!!! We chose the facial and massage combo and both were superb!! First off, the place itself is super cute. The spa itself has a Spanish European vibe. Cute decorated tiles, indoor/outdoor vibe, running waters, and little fake birds. Sounds corny, but the vibe is cute! When we walked in we were instantly greeted by the front desk. They walked us in and provided us robes and sandals. Then we were taken to the waiting room area where they have lemon infused water, fig chocolates, and amazing tea options. Our masseuses then greeted us and gave us the best treatment. I had Alice who is an angel and did both my massage and facial. It was great. Perfect balance of relaxation and good pressure. Our facial was more of a relaxation facial because there were no extractions. However, the quality of products they use is top notch so you still get a ton of benefit from the facial. The service was great. Everyone so nice and to top it off they gave us champagne to toast for my friends birthday! After we finished we got access to the rooftop pool upstairs and restaurant to eat! Just an overall lovely day! Definitely would recommend!! read more

This spa is just ok - no big deal. I came here for a girl's day expecting to be pampered and leave feeling completely relaxed, but it didn't quite work out that way. I got a 90 minute swedish massage. The massage was ok, her pressure was a bit too strong for me, and I told her, but once in a while the pressure would get strong again. The scalp massage was great - really enjoyed it. What I really disliked was that the room was not dimly lit, there was a stained glass window that was not completely covered, so too much sunlight was coming in. If you are an avid spa person, you know that massage rooms should be dark. It promotes relaxation and tranquility, and honestly it just helps me fall asleep better! At the end of my massage, as I opened and squinted to get used to the light in the room, I noticed how dirty and stained the carpet in my room was (yet another reason to have the room dim!). After our massages, the girls and I wanted to go to the use the sauna and the pool. We spent a whole 3 minutes in the sauna because it literally smelled like wet dog. We then went to the pool since we got free access for the day. When we left for the pool we asked the girl at the front desk if it was ok for us to leave our stuff in the lockers, and she said it was fine. The pool was alright, too small for the hotel, but it was fine for the time we used it. When we came back two hours later, the spa was closed and we had to rush to get our things. The girl at the front desk said we were lucky she was still there because she is usually gone by that time, and that she didn't even know our stuff was in the lockers. Uhmmm...... She's the one who said it was ok to leave it there! She should have told us the closing time so that we had enough time to come back and shower before leaving. We got our stuff as quick as possible and left. Showering is one of the favorite things I look forward to in a spa experience because the bathrooms in spas are usually very nice, clean, and with yummy aromatic body washes & shampoos. It's nice to get home bathed and relaxed so I was disappointed that I wasn't able to - I packed extra clothes after all! This spa charges the same prices as other much newer, modern, bigger, and cleaner spas I have been to. I definitely think it needs to remodel the rooms to be darker, update the dirty rugs, and have a more efficient staff. My money is best spent elsewhere, sorry Mayfair! read more

We went on a Tuesday afternoon and it was quiet, and just us. Next door to the relaxation room, just outside the windows, was a common area that we noticed if there was a convention or kids or loud conversation, would probably disturb the mood of those trying to enjoy the spa. Other than that, We had a pleasant experience with the front desk representative. My masseuse Erick was absolutely fantastic. He knew exactly where to apply pressure in the points that needed to be worked out. I felt so relaxed afterwards. Mind you, I have a Massage Envy membership and I rotate between masseuses so I know a good massage when I get one. Erick was amazing. Ask for him. Also to note: We called the spa multiple times the day before around 11am to book the massage, we called 3 times while waiting maybe 10-15 minute periods, and no one answered every time. So we left a message. Finally after the third time, we called and got a response saying they got our message and was going to call back. Just something to consider to improve. Missing out potential business due to inability to answer a phone call. Just saying. Other than that, and the relaxation room waiting room location, everything was amazing. It was clean, comfortable, staff was professional at the front desk. read more

What was supposed to be relaxing turned out to be stressful and everything but relaxing. Specialist seemed to be in a rush which made it impossible to relax. I had booked a spa mani pedi and looked forward to having a relaxing day with my girlfriend. When we arrived everything was fine. The waiting area is ok. Finally my treatment began.. I got the pedicure first and I had shellac on my fingers so it needed to be removed. I have had it removed several times in my life but never experienced something like that. You need to buff it in order to get it off what she did was filing away almost my entire finger nail until it hurt and I begged her to stop. She then told me that this was normal (I will attach pictures so everybody can see that this was everything but not normal) she did it with my entire right hand like that so that I was almost about to tell her she should stop completely and leave. Whatever it can happen I thought the next hand I had her be extra careful and it worked out better. I thought it can only get better but I was wrong. When she started doing my pedicure and scrubbing my skin off she was so harsh that she made me bleed. I showed it to her and the only response I got was it might be my sensitive skin or from the scrub. Imagine how enjoyable my foot bath was after that. Make the best out of it .. Impossible! Done with my feet we went to do my nails. She started putting the base coat and pulled out a silver color. I refused and said I would like to have a french manicure - her response: we don't have the necessary equipment to do it. A spa without a white nail polish? Or without a little brush? I had her do it regular even though I did not like it at all (pictures attached) I decided to not bother anymore. I went to pay.. $150 for something I was not satisfied at all I asked to lower the tip to 10% which they refused. After talking to the manager which was backing off the behavior and job of the "specialist" and did not apologize at all they offered me to come back for a nail polish change.. I refused. Went the next day to my regular nail salon which said they had never seen something like that and had to cut my nails short in order to not have them break. Bottom line: STRESSED EMPLOYEES, NOT RELAXING, NO ESSIE OR BUT LOW QUALITY NAIL POLISH, FRENCH NOT POSSIBLE. Overall a bad experience and I will definitely never come back read more

Jurlique Spa - Almost filed my entire finger nail off.You can see the darker red side of it.How my nails looked after she "removed" the shellac - Day Spas Near Me - Coconut Grove, Florida

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SUPER SPA DAY! We lunched, we lounged, we sunbathed, we steamed, we had our backs rubbed and our cheeks polished, and by the end of the day, we were completely relaxed and felt like perfect princesses. We had purchased a "Travelzoo" online deal that included valet parking, lunch, pool access, a 60-minute massage and a 30-minute facial. It turned out to be an incredibly complete, fun day and an excellent overall value. We checked in at the desk at about noon and they gave us vouchers for lunch. We had a choice of going to the restaurant indoors or by the rooftop pool. It was a beautiful day, so we chose the pool. The "spa menu" lists a few pizzas, salads, and sandwiches. The voucher entitles you to choose one menu item and a nonalcoholic bev. We were celebrating, so we skipped the sodas and went straight to the wine list. We got a bottle of sparkling wine and our waitress was kind enough to hold if for us when we went back down to the spa to change into bathing suits, and we finished the bottle while we were lying by the pool. The pool is small, but has comfortable seating a a spectacular view. There's a fireplace and some loungey seating, so it's probably really romantic up there at night. The spa facilities are okay. There are 5 "changing suites" with a private shower, which is really nice, but the locker room is too small. We were there on a busy Saturday and at one point, we actually ended up sharing a locker because there weren't enough with locks that worked. My masseuse was delightful. She was very professional and knowledgeable, and she was careful to make sure to learn about me and my preferences before she started. By the end, I really felt like I was floating on a cloud. I would definitely return to Jurlique. It's an absolutely lovely spa! read more

I loved this place!!! :) so relaxing i purchased the group on for couples and so far it is the best massage experience ever! The spa is so clean and relaxing no noise very quiet their products are so great and smell delicious and then pool was very fun specially on a sunday, they had a DJ and good drinks. I would definitely go again Thank you read more

Jurlique Spa - Pool and bar section - Day Spas Near Me - Coconut Grove, Florida

If you plan on going to this spa to relax. DONT BOTHER. I went to this spa with a friend to get massages. From the minute we got in the girl on the front desk was sooo rude she didn't even greet us. She rushed us through the whole process and didn't even explain what we needed to do. She didn't bother to walk us through anything. The masseuse were totally different from the two girls in the front desk. The massage was great! BUT the experience was NOT. My friend and I felt uncomfortable asking the receptionist any question. My friend even wanted to leave and not even stay to enjoy any of the amenities. The girl on the front desk would roll her eyes and be on her phone and every time we tried to approach her it felt like we were bothering her. Honestly I had the option to go somewhere else and get the same type of massage cheaper but I preferred to pay more for the experience and also wherever you go you'd like to be treated well. For what we payed for it was definitely not worth it and I won't be visiting again nor recommend anyone to do so. We wanted to completely disconnect ourselves that day and enjoy a classic peaceful spa day but I felt sooo much tension and went through such a bad experience because I was mad the whole time I was not able to enjoy. RECONSIDER! read more

My husband gifted me a massage and mini facial for my birthday. We have a 25+ year experience with the Mayfair Hotel. We were married here. We celebrate special occasions and I've been to this spa a few times. This time was the best. It was a Wednesday so it was very quiet. I was greeted very warmly and wished a happy birthday by everyone along my way. The front desk manager had worked with my husband to hand write me a living message from him which awaited me in my own private bathroom/dressing room. So sweet! Eric was my masseuse and he did an outstanding job of understanding my body and the nature of the massage I needed for my particular concerns. He was thoughtful and intentional in his approach and I felt heard and helped. Alice who did the mini facial was effective, efficient and kind. I coined her the facial ninja. She had 30 minutes and she worked her magic, face and foot scrub and made me feel cared for. After a hug, a birthday glass of champagne, some time in the steam room and a shower, I left happy and grateful. I will be back. read more

I was not greeted, nor was the other client who entered with me-the girl at the reception desk was on the phone and could not be bothered. After about 5 minutes she looked up and asked if I had an appointment..... Then I was told that since I was an hour early I could not use the restroom. Most people want to relax before a massage, right? So while I was waiting to use the restroom I thought I'd use the steam room - which was broken, and creepy covered in mildew stains and rust. I hope my service is good, but I won't come back. This used to be a lovely spa, but no longer. Sad. read more

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When you walk in there is a aroma of peace... Excellent ambiance with an incredible sense of zen. Once you are escorted to the back it was not what I expected. A bunch of rooms as usual but the "changing suites" that have a shower and bathroom were not "available" because it seemed like groupon promos had invaded the spa. The services particularly the massage made up for the lack of spa. The mini facial was just a face wash.. Not worth it at all. Overall, I thought it was a wonderful day but there are many other options in Miami. It's worth a try but not a repeat. read more

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Had an amazing massage! I highly recommend this place. The staff is very nice and professional. It's clean and very organized. Look no further, they have it all and at reasonable prices. You will walk out feeling light as a feather. They are also opened 7 days a week. I'm already looking forward to my next appointment. read more

Orlando is in a class by himself-magical to say the least! If you are lucky enough to snag an appointment with him-you'll never settle for less! He's the best and has been at this spa for years! read more

I'm spa deprived so pampering is a treat for me.I bought a groupon for a spa day for two for my girlfriends birthday, $150 for 60 mins massage, 30 min mini-facial with foot scrub and glass of champagne, valet, and pool access. I bought it last minute and they were able to accomodate us with very little notice, which really made her day. The hotel was beautiful, and the attendants at the spa were very nice. They chit chatted with us while we were checking in, wished her a happy birthday, and showed us to our changing suites. The services were amazing! I don't have a ton of massages to compare to, but of the few I've had this was definately the best. A little piece of pampered heaven. The facial was a bit short and I would've liked to do extractions and the full thing, but this was what the groupon allowed for, and what they did do felt great. And the foot scrub? Divine. By the time we finished services, we felt like a million bucks. We headed up to the pool deck. We ordered a few drinks and an appetizer. The drinks were pretty much undrinkable. Way too sweet and syrupey. Not the quality of drinks I would expect at a place like this. The food was okay. The view was amazing. We lounged the day away poolside and ultimately had agreat time at our Jurlique Spa Day. read more

Ok, where do I begin??? Hmmmmmmmmmmm, My best friend and I went here for her birthday. We had a Groupon for a one hour massage and a glass of Champagne. The massage itself was WONDERFUL. No complaints there. Perfect pressure, hot stones, the works. Now comes the stinger... 1. The Mayfair is undergoing renovations so we were warned that during the massage, we may hear some noise. No problem, got it. I usually fall asleep during my massages anyways but I couldn't this time and you know why? Because the constant LAUGHTER coming from the reception area and the LOUD, INCESSANT talking would not allow me to doze off. They were so loud that they actually drowned out the construction noise. I even made a comment during my massage and all my poor (and very skilled) masseuse could say was "yeah, I know, I'm sorry." 2. The layout of the spa is NOT made for relaxation. Their "Zen Room" which is the waiting room where you wait to get called in is located right next to the courtyard so guess what I got along with my hot tea.... a business lunch/convention where I could hear every single thing - not to mention I could see everything because it is all windows with sheer coverings. So now I was annoyed and super hungry cuz that business lunch looked awesome! 3. The staff is CLUELESS and I mean... C-L-U-E-L-E-S-S!!!!!! We were hungry so I looked at their Spa menu with was $25 per person. I asked if we could dine in our robes and they said no, but this same menu is upstairs at the rooftop pool and you can go in your robes. Perfect! Except that when we got up there, the waiter/bartender let us know that menu had not been available at the pool for so long he couldn't even remember the last time they had it. We ordered from the regular menu and it was awesome. Our bartender/waiter was really great too. My only complaint is that we ordered a bottle of wine and we were served the wine in a huge plastic cup. I felt like I was back in college except that I am NOT and I just paid for a bottle of wine. Now while I totally understand that you can't have glass by the pool, the least the Mayfair hotel can do is have acrylic stemware. Come on Mayfair, get with the program. You are the Mayfair, not Cheito's House of Love in Opa Locka. So, would I go back? No, not with all of the other hotels/spas in Miami. The 3 stars given here where thanks to my Masseuse and the bartender/waiter. They saved this from being a one star review. read more

I'm getting old. There, I said it. My poor body just can't handle the daily stresses of the the world like it used to. I find myself not wanting but needing massages and pampering more and more regularly. With all of these deal websites out there trying to one-up each other, it's pretty easy to find massages for a decent price. Unfortunately, these deals are rarely offered at high-level spas like Jurlique. Typically I wait until Miami Spa month to indulge, but this tweak in my shoulder just could not wait. I called up Jurlique and scheduled the 90 minute "bliss" massage which includes some Swedish, hot stone and aromatherapy action. First things first - I ran about 15 minutes late after hitting some lovely traffic on US-1. I'm immediately bummed that my massage will probably get cut short - it did not. I dedicate one solid star just for that alone. However, one star is deducted because when I arrived, there were 300+ people having a charity luncheon of sorts right outside of the spa. After being greeted by the spa staff, I was provided with a robe and slippers and asked to sit in the "Zen Lounge" to wait for my service. People from the luncheon are seated right up against the French doors and sheer (almost transparent) curtains of the Zen Lounge. People can see me in my robe and I can see them - not cool. I can hear intimate conversations through the glass - these conversations are so loud that they drown out the "zen" music that is meant to create atmosphere and relaxation - again not cool. As for the massage itself, it was very good. It wasn't $220 dollars good, but definitely did the trick. The hot stone technique was spot on and the smells of lavender and vanilla transported me to Blissville. After the massage, I felt like Jello and was eager to continue my experience in their steam room. I grabbed a towel and proceeded forth into the steam in a dramatic fashion, but one of the spa staff members saw me and said that the steam room is coed and that I need a bathing suit. Oops. Didn't bring one, so I missed out on another amenity that was supposed to be part of my $220 experience. To top it off, all of the spa restroom/shower suites were taken so I had to wait until one became available in order to shower off all the oil and be on my way. All in all, it was a good experience, but I expected so much more from Jurlique. For these prices, I can easily hit up the Ritz Carlton or find a deal for some all day pampering somewhere else. read more

I came here with friends after we all purchased a travel zoo coupon. The deal was great. $99 for a 90 minute service (facial, massage or combination of both), lunch and access to the pool for the day. I chose a 90 minute massage and can honestly say it was probably THE BEST MASSAGE EVER. Orlando was my therapist. And he was absolutely amazing. After our services we headed to the rooftop pool for lunch. Unfortunately, it was cloudy this day so we never went into the pool but we did have lunch and a couple cocktails. If this was a review of the Mayfair Hotel in general I would have knocked off a star because the service at the rooftop was mediocre. Our server took forever to take our order, forgot our dressing request, by the time he brought the WRONG dressing we were almost done eating. Only had beverage napkins for our meal. Very strange. But overall the food and drinks were good. Service, not do good. Definitely go to the spa and request Orlando though. AH-MAH-ZING! read more

To say I needed a spa day is an understatement. My poor body couldn't take anymore abuse so when my birthday rolled around recently, the only thing I asked for was a day at the spa. My aunt obliged, and we before I knew it, we had appointments at Jurlique Spa. My first impressions of the spa were not very good. Jurlique Spa is located at the Mayfair Hotel, which is currently under construction. This is definitely not an appealing sight. I ignored the exterior of the hotel, hoping that beauty is truly skin deep and that the inside would look nice, and I was wrong. The hotel is old. It looks old, feels old, looks old. The spa is on the second floor so we rushed upstairs to begin our much needed appointments. The receptionist was very kind and immediately led us to our private changing room. My issue with the changing room is that it seems someone used it earlier in the day and they hadn't cleaned it out. I ignored this, changed, and waited for my masseuse. The massage itself was satisfying but felt rushed. I was not impressed at all by Jurlique Spa and by the massage I received. The hotel was under construction and seemed unprepared (or did they even care?) for when we arrived. My massage was just OK. I do not see myself visited in the near future. read more

The Jurlique Spa is in the heart of Coconut Grove in the very well-known Mayfair Hotel. The hotel is gorgeous and the spa is just as beautiful. You definitely are living in luxury while visiting and staying here. Having only one other spa experience to compare this to, it fell short. It wasn't as comforting as I had hoped, with awkward room layouts. Yes, you get your own bathroom and shower to use but the way the locker rooms and lounge rooms were separate yet had to be shared - was different. And then there were the small quirks. Like the sandals they prefer you to wear did not fit even though they were our sizes, and the refreshments were gone within an hour of our arrival and never refilled (no water in a spa?). And of course, no one likes to be told how much gratuity to spend, which was already calculated and charged, based upon the original cost of services. And the staff wasn't the friendliest either, polite and hospitable, but not really friendly. But to end on a positive note, the food we had for lunch was delicious and brought right to us while we were waiting for our spa appointments in the courtyard. And the steam room wasn't as suffocating and rather enjoyable with its marble decor. Overall - I think the layout and white, stiff spalike appearance could be improved, but what matters most is the quality of the spa services. The massage and foot scrub were everything you could ask for and more, and definitely worth a trip back. read more

Love this place. Came here with a groupon for a 1h massage and a 30min facial with pool access and complimentary champagne. Massage by Eric, facial with Orlando. Best massage I've gotten in Miami. So good I came back for round 2. read more

Jurlique Spa - Poolside - Day Spas Near Me - Coconut Grove, Florida

I'm a spa junkie. I love massages & all types of services. This is one of the better ones in Miami. Aesthetically the place is nice but most importantly they use good products & have a very friendly staff. read more

I highly recommend the tangerine mimosa massage. I was so relaxed afterwards. You have your own bathroom with a locker and shower and I was told I could also use the steam room/sauna but I just wanted to take a nap zzzzzzz read more

I received a gift couples massage from my sister. This was by far the best massage I ever gotten. Our masseuse were Alana and Alice. I used the steam room which was great, the service was perfect, we got out complimentary champagne. The product smell amazing. I was overall very impressed wth how great our massage was. I will definitely purchase again. I was surprised to see some of the comments on here but most are older. read more

I have visited the Jurlique Spa several times, and have always been pleased with the service I have received. Their therapists don't product-push, which is something I love and appreciate. Being situated in the heart of the grove is great, and being inside the Mayfair hotel is even better. I highly recommend the rose bath for muscle tension. read more

I admit it. I am high strung. I have an inability to relax that surprises everyone around me and am incapable of just sitting somewhere without doing something. Well today, I got an hour and a half of peace and quite. I literally lost track of time and it was wonderful. Erick gives an amazing massage with just the right pressure and really reads well what your body "needs." Couple hours and tons of walking later and I still feel brand new. The facial by Orlando left my skin super smooth and it didnt feel oily like it sometimes does after facials. This isnt one of those places youd go back only if they had another Groupon, but rather whenever you felt the need to pamper. Definitely recommend. read more

Jurlique Spa - Outside the spa. - Day Spas Near Me - Coconut Grove, Florida

I am a longtime Yelp lurker but had to make an account and write a review because I had a FANTASTIC time at the spa on Sunday. I bought 2 $200 groupons, for my friend and I, which included: 60-minute organic facial 60-minute custom massage Aromatherapy Express manicure Paraffin treatment Foot exfoliation Glass of champagne Valet parking Day pass to the pool I do not have any complaints at all. I never felt rushed or ripped off of anything the groupon offered. I was pleasantly surprised and can't wait to come back for another facial or massage or manicure. The spa is calm and beautiful. Everything is clean and the atmosphere was calm and peaceful even with a wedding setting up outside. Every service I got was incredible. First, we had the manicure. My manicurist was attentive and did a great job. I wasn't expecting so much attention and care from an express manicure but I got it! She also did the paraffin treatment which was nice. Then my friend and I had our facials in separate rooms. My facial was amazing - my face was glowing and soft. He also did the foot scrub which was great too and no rushing - he took his time with everything. Then I was led to another room for my massage and aromatherapy with another gentleman. He too was attentive - asked where I was sore and he did a wonderful job. No complaints at all. Finally, I was given a glass of champagne as I waited in the lounge for my friend. When she arrived (not too long after), we chatted about our wonderful services as she drank her champagne and we went to the steam room. After paying gratuity at the front desk, I was given a pool pass and our valet parking was validated. We relaxed at the pool, which is on the roof, for a bit and left feeling refreshed and happy. I will recommend this groupon and spa to everyone. It exceeded all my expectations! read more

Not one to ever write reviews, but after the worst spa experience for my sweet Mother in Law I felt compelled. Avoid at all costs. The staff is extremely rude! Not worth a penny. read more

I really wanted to give this place five stars, but the negative I experienced is significant enough to detract the star. Pros: - The spa is tastefully decorated in a gorgeous building; the building alone is worth a visit just to admire the architecture - Excellent, relaxing massage - You get a bathroom with a shower and locker to yourself, but only a key to the locker inside the room - Nice, clean steam room - Fancy water and tea to enjoy - Overall such lovely staff, with one exception listed in the cons below Unfortunately the pool was closed for a private event during my visit, so I can't report on that. Wish I could :) Con: - My facialist affirmed my fear of facialists lol. Her language was insensitive, but everyone treats you this way when you suffer from acne. She started off my facial by exclaiming "girl you need the hour long facial, not 30 minutes, to pop all those pustules you've got." and not long after, asked me if I've ever gone to a dermatologist. Didn't feel like these were statements out of caring for me, they really just felt hurtful. Yeah my skin sucks, but it's due to hormonal causes, and I was there to celebrate my best friend's birthday. My friend has lovely skin, so I opted to treat us to an hour long massage and half hour facials, rather than vice versa. So if you have PCOS or hormonal acne, you probably already avoid skincare "professionals" as much I do, lol and you should be prepared for this if you end up with my facialist. Aside from that, the facial was enjoyable. The products used were gentle, calming, lovely rose scents. Really don't see any positive impact on my skin (it was more red and inflamed afterwards than before) but my skin is especially sensitive. My friend looked positively *radiant* after her facial, so most likely you'll have her results if you don't have awful skin like mine. I would definitely come back for a massage! read more

I booked services at Jurlique on a groupon that included an hour-long massage, a 30-minute facial, and a foot scrub. I was super excited for my spa day upon arriving - the hotel is beautiful and once you get checked in at the spa you get your own bathroom with a locker to use (though you only get a key to the locker not the bathroom, so technically anyone can go in but I'm pretty sure any other patrons would also have their own bathroom). I arrived just a few minutes before my massage was scheduled so I didn't get a chance to go into the sauna. The masseuse arrived right on time to show me to the room which was spacious but not particularly conducive to feelings of relaxation because it let in outdoor light. I prefer my massage rooms more dimly lit. The most egregiously unrelaxing thing, however, was the terrible massage table I was on which was off-balance and so would make an annoying noise anytime the masseuse pressed on one particular side of the table. Her movements were good but the table was really taking me out of the zone. Once she was done, I stayed in the same room because the aesthetician comes to you rather than you going to another room. I liked that I didn't have to get up even though the table was wonky. Thankfully she only worked on my face so there was no see-sawing table. I was so looking forward to this facial and was very disappointed to find that one 1) she didn't ask me any questions about what problems I wanted her to address and 2) she didn't do any extractions which is basically the only reason I even got the facial option. The aesthetician also does the foot scrub as well and that was alright - certainly could have done without it as I didn't see any differences in my feet. After checking out of the spa I headed up to the rooftop pool. Overall the pool area and the pool itself is just okay, nothing extravagant or particularly exciting about it. The most annoying thing is that there are no umbrellas on the pool chairs to shield yourself from the relentless Miami sun. What they have are some little "cabanas" i.e. spaces with roofs over it. I go to sit in one when I arrive at the pool so I can change and put on sun screen. I'm sitting there for about 5 minutes or so when an attendant walks through the area and tells me the cabanas are for rent. Although I'm annoyed they don't have umbrellas for the chairs AND you have to pay for the cabana, I wasn't upset about it - he was polite enough in telling me the rules. However, about 30 minutes later one of the members of the family that was there earlier goes into the cabana and I know he hadn't paid for it because the whole time they were sitting in umbrella-less chairs just like I was. Again, I wasn't upset I just wish they had been as vigilant with them as they were with me. I'm giving 3 stars instead of 2 because I feel like I got a lot with the groupon and the hotel is beautiful, but I wouldn't return if I had to pay full price for these services. tl;dr the hotel is beautiful; the masseuse was good but the massage table creaked; the aesthetician didn't ask what I wanted her to address and the facial did not include extractions; the pool area is average with nothing to shield you from the sun other than for-rent "cabanas". read more

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i was so pleasantly surprised with this spa. i had low expectations as i hadnt heard much about it. i arrived a little early hoping to use the facilities and i was super impressed upon arrival. the front desk staff was very nice and accommodating. they gave a tour and showed me to the locker area. so i could change into my robe. i then walked over to the relaxation room where they had fruit and flavored water and tea. i got 2 treatments, a full hour massage and a mini facial. i loved that i didnt have to transfer rooms, instead one therapist left and a couple minutes later the new one appeared. i thought that was such a nice touch, after feeling totally relaxed it stinks to have to get up and head over to the relaxation room and wait for the next treatment. they have a great steam room and also a rooftop pool which is awesome if you want to lay out and tan for a while. overall this is a great spa, it may not have all the bells of whistles of some of the bigger better known places, but its definitely worth checking out!! read more

Terrible customer service!! I bought 2 spa day through living social. I called to book it and everything was fine, until we went there to discover that they didn't book our treatments. Upset by the lack of professionalism of their organization, their careless for their mistake, the lack of compensation and overall my waste of time, I tried to reach the manager, but she never took the pain to answer or return my calls to at least apology. The Spa is where you expect to be pampered and feel special, but obviously not there. Save your time and money and don't go there! read more

Although my massage was nice, the girl at the front desk ruined the entire experience. So rude with a horrible attitude. Couldn't relax after my experience with her and every subsequent experience with her was worse. I felt like if my mere presence was bothering her and she spoke in a very bothered and annoyed tone. I won't go back simply because of her. I couldn't enjoy my experience because she was my first interaction. I noticed many other people have had the same experience. I'm not sure why they don't do something about it. Lost my business in the future. read more

One of the best massages I ever had. All of the staff were friendly and courteous. Very pleasant & relaxing atmosphere, in the heart of the Grove so it's convenient to get to. I especially enjoyed the private changing suite with locker. Would definitely come back to try other treatments. read more

Purchased the Luxe Spa package and it didnt disappoint! Included 60 min massage, foot scrub, 30 min facial and valet parking. My therapist Alana was fantastic-especially for those needing a deep pressure massage. Taking 1 star off for the massage table that needs to be a bit more stable and pool area for having a loud party and not allowing me to chill after day of pampering. But i will definitely go back! read more

I would go back for the same therapist but I didn't think the spa itself is worth the cost. I bought a groupon deal $150 for 60 mins massage, 30 min mini-facial with foot scrub and glass of champagne. Pros: location in beautiful Coconut Grove, valet parking included, and my masseuse (I can't remember his name for the life of me, it might be Eric). He is the only reason I would return. He was very in tuned with my body and was not only massaging but assessing with his hands my problem areas. Cons: My therapist was running late but no biggy I just started with the facial first but it just set the tone, the facial specialist literally smacked on some creams on my face rubbed my feet and sent me on my marry way. She never once asked about my skin type, allergies or explained what she was doing/putting on my face. I really felt she was just trying to get through the ordeal and I would have tipped her minimal percentage. Which brings me to the next con: mandatory 20%! No incentive for quality service when they know there is a required 20%. Next, apparently they assign you a "suite" but don't get carried away it's just a bathroom with shower. We were not assigned one and didn't figure that out till the end when my friend (who is currently, handicapped) was using someone else's "suite" the handicapped one. Which also had no place to sit for dressing, not very handicapped friendly. The rooms of service didn't have that spa feel, no dim lighting and even the "zen room" was bright. Finally, VALET... poor poor poor service. First, they took a least 10 minutes to bring the car and people who came after us were getting their car ahead of us, there is no where to sit while waiting which was tough on my friend with the recent surgery and when the guys brings the car he parks it on the far end of the driveway, walks away and doesn't even offer to help my with our bags or my friend who is obviously walking in pain. I might go back. I can't say I didn't feel happy/relaxed but I would def think twice. read more

Best massage with Maritteta. It was the best deep tissue massage I've had in a long. Definitely will go here again.

I had the Travel Zoo $99.00 Champagne Mimosa one hour massage free valet parking coupon. I had a very nice massage. The rest? Not so good.....and welcome to Miami. My appointment was for 4:15 and no one mentioned lock up was at 6 pm that day. I was shuttled about between changing rooms (I ended up choosing to carry my things with me), and told the roof top pool was closed after my massage so I couldn't use it or the steam room (and I did bring my bathing suit) and, I had to beg for my champagne mimosa which came not as a mimosa but a plain champagne I had to chug sitting at the door uncomfortably while they were locking up. Most importantly a mandatory $38.00 tip was demanded after I had already tipped him $10.00 and $5.00 tip for the free valet parking. Once again, welcome to communication zero in Miami. read more

Gorgeous hotel, wonderful spa. One of the best massage I've ever had. Rooftop hotel is nice to lay out.