Mission clean is not only capable but very reliable and quick to respond. They have been cleaning…read moreour home for a while now every 2 weeks and I couldn't be more happier with the results.

Mike with One Stop finished cleaning our carpets earlier today. Was on time, professional, honored…read morethe original quoted price, did not try to up sell upon arrival, was couterous and did a great job. Well done. Highly recommend!

I would never recommend this company to anyone. They where hired to "clean" my house by my former…read moreproperty management company an did a horrible job. The show up at your house with a beg of rags and the only cleaning solution was Fabuloso which is a deodorizer not a disinfectant. They say what they do is a deep cleaning, it's more of a wipe down. They left numerous places in my Property dirty. When I called them back to inform them of the dirty areas in my property they sent out their field manager to look at the areas. The former tenants left items in my property and I told the manager prior to the cleaners coming in, everything in the house was going to be trash. The cleaners left the trash in place, when the field manager came back out to see the areas that needed to be cleaned that wasn't I informed her they left items behind that were trash. She then inform me normally they don't remove items from the property, I told her it's a move out cleaning why would it not be removed it's trash. They did not want to come back out and clean up the places that needed to be cleaned in a timely manner, knowing I had tenants moving in within 48 hours of the initial cleaning. They tried to tell me to turn my house over to new tenants dirty. They were supposed to come back and install a item in my home that was broken then lied about it because they did not want to come back out to my home. All in all they are a crap company the overcharge. Honestly wish I could rate them with zero stars.

Overall, I was unhappy with my experience with Colonial Cleaning Company. I hired them for a…read moremove-out cleaning and a carpet cleaning as well. I was quoted $175-250 for their move-out cleaning and $175 for carpet cleaning. On the phone, I was told that if during the initial inspection of the apartment before cleaning was done, if there was any additional fees due to needing to do extra work or anything more difficult, then they would tell me before getting the job done. I explained several times that we already moved to our new address and lived an hour away from the previous home that we were getting the cleaning done at. I planned to drop off the keys to my previous apartment's leasing office after they finished their cleaning because we have no reason to be in Williamsburg afterwards. Initially, I was informed of a 1:15 scheduling, confirmed via email. Yet, a day prior, I was informed of two potential time slots: 11am-12pm and 12pm-1pm. I urgently called to coordinate due to my hour-long drive, but had to leave a voicemail. They later texted confirming 11am arrival, with the carpet cleaners arriving around 12pm-1pm which I was fine with, I just needed to make sure I let them in and could turn the A/C on for them. The day comes and the two cleaners arrive at 12pm and they were very nice. I opted to leave, understanding they'd prefer not having someone staring at them the whole time. Before departing, I emphasized the need for a call upon completion due to me living an hour away to the gentleman. After two hours at a nearby coffee shop, I returned with water for the cleaners, as it was a hot day. Upon entering, I encountered the gentleman again and explained my intention, but he reassured me that I didn't need to do that because they took a lunch break just before and just came back and that, "[he] knows [I'm] just [there] to check the apartment." I found that somewhat rude, but I laughed it off and left the water on the kitchen counter and went to my car for the remainder of their work. Around 3:50, I noticed their car leaving, surprised by the absence of a call. I assumed they might have gone to their office. Despite the situation, I entered to check. My calls to the company went unanswered, causing concern as their closing time neared. As I waited, I inspected and found dirty baseboards, lingering hard water stains, and filthy window ledges. While their shower cleaning was impressive, I spent 45 minutes cleaning, using only water and paper towels. It was frustrating to handle tasks that were supposed to be covered by their advertised service. Adding to the frustration, I wasn't informed about the payment process, causing additional worry. Despite multiple calls, I received a text at 4:47pm stating they were done and an invoice would follow via email. I hurriedly dropped off my apartment keys before the leasing office closed, feeling disappointed by the lack of a courtesy call. Hours were spent waiting, confined to my car. Eventually, the invoice arrived--$300 after a $100 deposit, down from an initial $400. Upon receiving a text about the invoice, I requested a call due to service dissatisfaction. Suddenly, a $375 invoice arrived, that seems a bit fishy. Furthermore, the way it was explained to me on the phone when scheduling was that it was a flat fee of $175-250 but, I find out it's an hourly charge after receiving the invoice. While I left a voicemail expressing my discontent and asked for contact, I later learned about voicemail issues. Prompt communication about this matter would have been appreciated as a customer. Regrettably, their communication fell short. Sharing my concerns only led to promises of passing them along and a halfhearted comment about potentially receiving another invoice with a discount. There's been silence. Although their team is friendly, I feel let down. I hate complaining, but when I am brought to tears because of a company, I need to speak. I can't help but wonder if I might have been disregarded due to being a non-repeat customer moving out of their area. I aimed to simplify the process, yet I felt like an inconvenience. Amidst trying to reach them and manage other tasks, I found myself overwhelmed to the point of tears. I beg you, Colonial Cleaning Company, not to subject another moving-out customer to this ordeal, especially those with families to care for. The moving process is taxing enough.

Why is the central office so abrasively rude? Especially when trying to sort out something that was…read morethe company's fault to begin with as they kept cancelling and rescheduling appts. at the last minute and ignoring communications altogether. I am not talking about the owner, but just the central office. Long-time and now very dissatisfied customer here after the way I've been treated in the last few weeks. Then instead of trying to find a practical way to fix it, I get abrupt and rude customer service over matters that were entirely the company's doing! I am afraid that I can no longer recommend this company if you want dependable scheduling and even the most rudimentary and basic level of professional customer service.

Highly recommend CL Cleaning Group. The owner Carolina is fantastic! She's very communicative and…read morequick to reply. If something is not up to your standards she will not hesitate to make it right. They completed a move out clean for me and I was very pleased with the results. They also take Covid-19 seriously and wear masks at all times. I will definitely use them again in the future!

Carolina was very responsive to my interest and they did a great job of a deep clean on their first…read morevisit. They are reasonably priced. I highly recommend this cleaning service.