My husband got me a gift card for The Spa at Grandover and I was finally able to utilize it. I…read morebooked an Arctic Berry Illuminating Facial online through the Grandover website. It was super easy to book and find something that worked for my availability. The hotel was absolutely gorgeous! Pro tip: you don't have to arrive right when your appointment is. You can arrive earlier if you want to use other areas of the spa. I wish I knew this ahead of time because the pool looked nice. If you don't have time to utilize these facilities, make sure you arrive at least 20 minutes early for your appointment. Parking was easy, but the spa felt like it was located deep into the hotel so there was at least a few minutes of walking. The person working the front desk was really nice and walked me to the locker room to change. After changing, I went over to the waiting room to wait for my esthetician, Angela. She picked me up from the waiting room a few minutes later and explained the process and asked if I had any problems areas. She was very attentive and described the process going on throughout the facial. It was very relaxing! The 80 minute facial flew by. When it was done, I went back to the locker room to change and get my bag. I then headed to the spa front desk to check out. I had to put a credit card down for the facial, but they reimbursed me after my facial and let me use my gift card. It was a pretty easy process. Overall, I enjoyed my experience at the spa. I would love them to add more types of facials - like dermaplaning. I hope to come back here in the future!

A friend purchased a massage at the spa as a gift for me. 10/10 recommend. Plush robes to change…read moreinto, steam and sauna rooms to visit before or after, and a relaxation room to spend some time in if you're not quite ready to leave yet. My masseuse let me customize my Swedish massage to hit all the knots that needed untangling. This is exactly what a spa should be like.

I absolutely love Rituals. I've gotten two massages here from Mary Beth, and she is wonderful!…read moreEveryone is so kind and listens attentively to what you need. The monthly massage package is the best value around- $49.95 per month for one massage or facial each month. Definitely would recommend!

I have been to Rituals many times over the years & it seems to have gone down hill since my last…read morevisit a few years ago. Rituals Spa offered a pleasant experience with friendly and attentive staff who gathered details about my skin and routine prior to the facial to ensure no negative interactions. The facial provided a relaxing environment, leaving my skin glowing. While the therapist was sweet, the outdated facility was underwhelming, needing some major attention. I wished for more explanation on products used during my facial, as no information was shared & would have liked if the therapist ensured no irritation or discomfort during the facial due to products. Despite this, the therapist respected my preference for quiet time. I payed $65 for my "custom facial" which I thought was a fair price for lasting almost an hour. However after the treatment I did not feel it was worth the price. Being a longstanding establishment, Rituals Spa appealed to me as a choice to support a local business over a big conglomerate med spa. Recognizing each therapist has their unique approach, I would be intrigued to explore other practitioners for a varied experience.

The staff is kind, professional and helpful. The environment is clean and relaxing. I've always had…read morea great experience here. Highly recommend!

Stephanie was lovely! The luxury facial was fabulous. My second time there. I would go again next…read moretime I'm in Winston Salem.

There is NOTHING better than time on Keyu's table!! My favorite is the Burnout Buster. The…read morepeppermint scalp massage is amazing. Keyu takes time to understand areas that need attention. I've been going to Keyu for more than 5 years and I've never been disappointed in her care.

I went here over a year ago to prep for my wedding and I had an amazing experience. But this time,…read moreover a year later it was lack luster. They were nice and the prices were average for nails and they even offered me a drink. But the place was dirty. The pedicure trays were not wiped (where you place drinks or wallet when getting a pedicure), the bathroom needed cleaning. The manicure areas were not wiped down and full of nail dust, and a lot of their products look old (you can tell when polish settles after a while... it just doesn't look cared for dusted or shaken (the bottles) to make the space look clean and crisp. ) I got a deluxe pedicure for $35, he only used one stone per leg when before two were used. He only massaged one foot and it was minimal. He focused on massaging my legs more than my feet (which to me is strange. It's a pedicure the focus should be on the feet. My feet are sore (which is why I went for a pedi) and I felt like I missed out. He did periodically check in with me to see if I liked something. But he didn't carry on any conversation or any type of friendliness or customer service. I got just a basic manicure and the hand massage lasted about 30s per hand. My nails look nice but again.... Also, The other technician heated up food that had a strong odor and ate it at her station. I couldn't even smell my lavender pedicure. It was hard to relax with the smell. I just feel like there should be a clean atmosphere and a level of professionalism when running a business. Any business. And when running a business that offers direct contact with the clients body there should be communicative customer service. For example, ask the client, "would you like your massage focused more on your feet, legs, or equal time with both?" When prepping for a pedicure. I don't think I'm asking too much. But hey... I'm just a paying customer.

I'm very disappointed with my manicure…read more I tried Fantasy Nails based on a recommendation from someone else but I wish I hadn't. I went in on Tuesday to get a manicure with gel polish. by Saturday the gel polish on several of my nails began to peel away from the top of the nails. Gel polish is suppose to last 2-3 weeks. Plus, I wasn't entirely happy with how my nails were filed. I did not notice until I left the shop that one of my nails was filed at an angle instead of straight across and the manicurist did not apply the polish all the way up to the top of the nail leaving a lot of space between the cuticle and the polish. I will be going else where next time.

AMAZING!! Trina is great!!! I'd definitely see her again. She was able to do a 30 min massage over…read moremy whole body but still concentrate on my back; keeping it light but effective on a pulled lower back muscle. She is a 5 masseuse! *only gave 4 stars due to taking that could be heard outside the door; bummer for relaxation.

The service here is immaculate as well as professional. The attention is worthy of repeat business…read moreand recommendation.

I needed sinus pressure relief, Ena was truly amazing and gave me the best relief and relaxation. I…read morewill be going back.

She's very good at identifying pain points and working on those. I felt better after a visit…read more Pressure and communication were great. Would recommend if you're looking for someone to help address problem areas.

I've been everywhere for massages. Tiffany is the best you'll ever have! She's super strong and…read morevery educated in the anatomy of the body! I've came to her with every kind of issue from carpal tunnel to migraines. She has always helped so much!