2021 Nov 03; Todays visit was my first to this business and i am basing my review on that…read moreinteraction. First, this is a hidden gem. Unless you were looking for it, you would pass it by as i have thousands of times. It is a small store front with a conservative appearance. It is not some huge office in a fancy brick building in some expensive medical plaza. Which is why the business can be more centered on the client i believe. The visit was 100 percent opposite of my recent visit to another such business. First the receptionist was polite, professional and seemed glad I chose their business. The office was clean, inviting and a surprise. The hand off to the audiologist was smooth and comfortable. They took my records and spent the time to go over the results of the test, pointing out key markers the previous business did not. They took time to actively listen to my concerns and answer my questions questions. They had already checked with my insurance and went over the availability of what items would be covered and produced for me a list of my best options with the pros and cons of each. Overall, a great customer experience and i felt they were happy to help me make the best choices that would help me. Next review will be about the follow up visit.

These guys really care for their patients and are affordable prices compared to all the people I…read morehave been to see for hearing help. Finding a knowledgeable person like Jeff Cline about hearing aids and hearing was hard. Plus he knew what was going on in my life he wears hearing aids everyday of his life!

The people at Southern Dental Associates are so kind and caring. My son is a patient on the…read morepediatric side and has been for about 6 years now. He is autistic but verbal. They explain everything to him in such detail before they start and then again during the process that it makes him more comfortable. He is sensitive to lights and sounds and they make sure that he has his glasses (sunglasses) on before they start. They let him touch and feel each instrument before even trying to place it near his mouth. I am so thankful for the amazing staff!!

Great care and understanding with my cleanings and tooth care ...reasonable prices .. friendly…read morestaff always available to answer any questions

Erin is one of the most compassionate and quality therapists I know. She truly cares about helping…read moreothers. I highly recommend her.

Great visit. Quick, easy, thorough. I went to the Morganton Wal-Mart location and was brought…read morestraight into the exam at my scheduled time. Dr. P was friendly, professional and dialed in my glasses prescription after another provider failed to do so. Highly recommended.

I don't think it's right that a doctor can change a person's bill, over 6 months after the fact,…read morejust to try to get more money from an insurance company, and then when payment by the insurance company is refused, bill the patient for the new amount. I saw Dr. Jody D. Papazekos at his office at the Walmart in Morganton, NC on 26 July 2017 to get a referral for previously diagnosed cataracts to a cataract surgeon. The first diagnosis was made by the doctor that was previously at the same office, which I had made the appointment with, who was not there because he had died (according to Dr. Papazekos). Dr. Papazekos had taken over the business and he told me that because I was a new patient to him he would need to do an examination. No problem. He told me that my condition was still correctable using eyeglasses and he wrote me a prescription for them. At that time, I made a second appointment for 28 January 2018 for the cataract referral. After the exam, because I had no insurance, I paid $87.00 in cash (because their credit card reader didn't work) for the exam and because there was no balance due on the bill and no insurance to file for the services, I considered the bill paid in full. I got a new insurance carrier on 1 January 2018. At the second visit on 28 January 2018, after they had referred me to a cataract surgeon, I was told that they would try to bill my insurance for the services of that visit so I gave them my insurance information. They filed the Insurance for the 28 January 2018 visit and then back-billed my insurance for a new amount of $215.00 that they said was due for the 26 July 2017 visit. Now that I had insurance, they went back in my records and changed the amount owed for the 26 July 2017 visit from an regular eye exam to a more expensive "medical" visit and then they billed my insurance for the new amount. Dr. Papazekos' record clearly show (in black ink) that I paid in full the $87.00 due at the time of the 26 July 2017 visit (with no balance due shown) and then they changed the bill (using blue ink) to add an additional $215.00, at a later date, because I now had insurance. My insurance of course would not pay the new amount of the second visit because I did not have insurance with them at that time. It should also be noted that the 28 January 2018 visit was for the exact same condition as the 26 July 2017 visit, but for an unknown reason, it was not "medical" the second time. It should also be noted that they waited over six months to file the "new" insurance claim for the 26 July 2017 visit (because they didn't have my insurance information back then). I believe that once you are quoted a price for a service and pay for it, that they shouldn't be able to change the amount due over six months later and bill you for more. In my opinion, this a case of fraud to try to get more money from an insurance company and Dr. Papazekos should be held accountable.

First of all, I went to Dr. Purcell because I thought the raised area in my left groin was vascular…read morein nature. Having had vascular issues my entire life, I wanted to rule out another one before seeing a general surgeon. Dr. Purcell told me it was not vascular, but a hydocele. He said it wasn't a big deal unless it bothered me, which it did not. Here I am 4 years later with an infected incarcerated inguinal hernia. It started when my stationary bike dropped one night while excercising. No big deal, I got off and raised it, jumped back on and finished my miles. Withing about 30 minutes, I was in horrific pain lower left abdomen. To make a long story short: 4 ER visits, diverticulitis, hernia surgery, and a bowel blockage with four days "nothing by mouth." They said everything was inflamed: my uterus, small and large bowel and diaphragm. Untold amounts of vomiting and diarrhea. Now a gut that returns to d and v unless I eat certain foods. He should have told me to see a general surgeon.

I've been very impressed with Dr. Purcell. Very down to earth, excellent bedside manner, and a…read moredoctor who I felt was very compassionate, and explained things in both layman's terms and up front about his diagnoses. If I ever need to see a vascular surgeon again, he's the guy I'll see. Lenoir is fortunate to have such an asset to the community, and seeing he's got a lot of family in these parts, I'm sure he won't be moving to a new area anytime soon.

Everyone here is welcoming, friendly, and encouraging! They have rave reviews from anyone I have…read moretalked to and I agree with them completely! The level of compassion and quality of care that is provided here far exceed any other place we have dealt with. They offer speech and occupational therapies by qualified and kind professionals!

I would highly recommend this medical center. The service there is beyond what YRMC would or could…read moredo. I went there and my wait time in the waiting room was no more than 20 minutes in fact I didn't have all my papers filled yet when they called me to go to exam room. They asked all the right questions and come up with a plan according to my symptoms. They did CT scan, blood work, X-rays, and ultra sound for possible blood clots in my legs, along with a breathing treatment for my COPD. With everything they had done I was offered to stay the night or go home. I chose home but in all I was there about 4 hours. YRMC made me sit in waiting room 4.5 hours and I was never taken to exam room I got up and walked out.