Today, Allstate earned it's 5th star! My claims adjustor, Ryan, was as friendly and helpful as…read moreeveryone else has been! Surprising to be giving all these props to a company that sells insurance. :) But... seriously, I am overly impressed from beginning to the fast turn around (literally less than 24 hours from start to finish) - these people went above and beyond to attention every detail of our first claim in 30 years. Nobody likes to be invaded; know their things have been rummaged through and others have helped themselves... but it's nice to know that with good insurance coverage, and kind hearted people to deal with, it can be a bit less painful. We felt the terms were fair, and the service outstanding. Thanks Allstate for tending our claim in the utmost professional and sincerely kind way. We hope to never have to test your system again. And... we won't be taking our chances in the parking lot of Eugene's Toys R Us again! No security, no shoppy. Somehow getting paid back a portion of what was stolen (but in the nicest manner possible) so we can at least begin to replace our stolen cameras takes a tiny bit of sting out of so many years paying premiums and wondering why. Today, we're thankful for insurance coverage. And the extra TLC we experienced in an otherwise agonizing experience.

The staff here are incredible and are always helpful. If they don't know the answer to a question…read morethey research the answer and get back to me. Thank you for being awesome.

I just want to give a shout out to Farmers insurance. We dealt with the company in Winston but they…read moreare all great people. We had a family member die in a single car accident and these people were wonderful to deal with. A huge thank you for not making this experience any harder than it already was.

Rick is there for our personal and business insurance needs. His service is top notch!read more

The ladies at Ms Frati's office are always so kind, knowledgeable and helpful. They definitely do…read moreeverything they can for their customers and if anyone says different obviously they are a disagreeable person who cannot be pleased!

Agent was nice and friendly. Prices were ok but when it came to filing a claim, service turned…read morehorrible. Payoff for vehicle replacement is below market value. Having to file complaint with Oregon DFR.

Samantha's Customer Service, to help me even when I was on a camping vacation recently is always…read moreAWESOME!!!

I have had coverage through State Farm for 45 years. They paid claims very promptly, and even paid…read moretwice when the first garage failed to repair the car properly! My daughter also has State Farm and was compensated very promptly when she suffered property damage from a freak snow storm.

I have been a Country client at this local office for many years. The rates are great and the…read morecustomer service cannot be beat!

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

We have been going to Insurance Lounge in Grants Pass, Oregon for several years. Christine,…read moreInsurance Concierge, is amazing. She makes understanding the health insurance maze easy. She knows all aspects of health insurance frontwards and backwards. She is an expert in her field. I mean an EXPERT! A couple of years ago I went on Medicare. Signing up for and choosing a supplemental could not have been easier, or dare I say, fun! Christine takes her time to explain each option. There is absolutely no pressure to choose a certain plan, and they do not receive any kind of commission. I have been happy with my coverage as a result and it's great to have a decent understanding of it - all because of Christine. I am unsure why others do not take advantage of this free service. I highly recommend Insurance Lounge for all of your insurance needs. They make it simple to choose a plan that fits you. Take advantage of this amazing service in our backyard!

My husband retired, and we were overwhelmed trying to figure out our insurance options. Christine…read morewas brilliant! She walked us through our best options, found a great Medicare Advantage plan for him and a new health plan for me with dental, vision, and hearing. She saved us so much money. Everyone there was so helpful. Thank you!

I have been insured through State Farm for the past 25 years, and I can attest that not all agents…read moreoffer the same level of service. Anne has saved my family and me a substantial amount of money over the years. She is transparent, honest, and consistently provides knowledgeable and professional assistance. I have complete trust in her, and I confidently recommend her services to all of my friends and family.

Best State Farm office in the city! Always have the best customer service, and get you incredible…read moredeals on your insurance!!

I've been with State Farm for 22 years, 9 of those with Mike Snowden's office, and I'll never…read moreswitch. Mike, Howard and David are always available for any questions or problems I might have. It's a great office to be insured with!

Met Mike golfing and am so glad I did. He beat all other insurance quotes I had for my auto…read moreinsurance and then saved me even more money by bundling my home owners and auto. He even got me a great life insurance policy! He goes above and beyond and is always there if I have any questions. If you need a new agent or a new company I would highly recommend calling Mike.... you will be happy you did.

I requested service at 6 PM in Bandon, OR. The car wouldn't start and was at a lodge/airbnb way…read moreout in the woods. After several calls from a driver that never showed up and a Triple A employee calling from Lake Oswego, both of whom lied and had rude and dismissive attitudes, a tow truck arrived just after 9:30 P.M. It took an hour or more to get the car on the flatbed and get to the garage in Bandon and for us to drive the 25 miles home from there. It was pouring rain and we were NOT, by the time the tow truck reached us , in a safe place. We were scared witless in the dark and the pouring rain. Tip: don't use AAA, especially anywhere on 101 or near it. Often your auto insurance has a roadside service included. Check on how that works. AAA does not insure the car it is a MEMBERSHIP, therefore if the MEMBER indicates that she in any way that she is not with the vehicle, which means not 5 minutes away, not 'on the way' AAA won't send a driver. They WILL NOT TELL YOU that you have to call again when you are physically at the vehicle. If they catch wind that anyone but the MEMBER attempted to start the car they may refuse service, claiming the MEMBER was not there when the car " broke down". AAA must be ready to go under because they are desperate to deny service. I was a AAA member for 25 years and when I told them to cancel my membership and pro rate the year's fee, (computed at $28,) I got a huge argument, from several levels of managers, based on the fact that I did, indeed, use their service one awful time. I did not accept their offer. BEWARE

I bought my home and auto insurance through a local AAA agent here in Coos Bay after being…read morefrustrated with Farmers and having to tell them a dozen times my husband died. So I thought a nice local agent from the well trusted AAA would be a good option. Wrong!!! The policy was good and reasonable on paper and then I had a pipe break behind a wall and cause major flooding damage to my home. My agent/broker encouraged me not to make a claim and then has not responded to any of my emails or calls since. CSAA is who my policy is actually through via AAA and working with them has been a nightmare! They act as if this is my fault and have straight up told me I don't have coverage for items that are clearly covered. I read every word of my policy and pamphlet after being treated so poorly and am still struggling to get everything owed to me. My home is uninhabitable as they had to tear out kitchen, cabinets, bathroom, and living room floors etc. My home is down to sub floor and open walls. I'm absolutely devastated and furious that my own agent hasn't checked in with me or responded to any of my communication. He should be helping me and acting as my advocate through this process. Instead I'm having to fight every step of the way and defend myself when I purchased a very comprehensive home owners policy. I understand it is their job to try and pay out as little as possible but it is also their job to protect their customers and support us in our time of need. Friends and family have stories of how easy it was to work with their insurance companies who said of course -do what needs to be done-in similar situations. Instead mine delayed the mitigation and dry out process for 6 weeks and treated me like a criminal. I reported the incident the second I noticed water under my foot and had the city turn off my water. Got a plumber out immediately-which is a miracle in Coos Bay-and it took him 2 hours to figure out where it was coming from behind the sink wall. Clearly not my fault. So frustrating! Do not recommend AAA insurance. Still very happy with my AAA membership for roadside assistance but don't be fooled like I was-that doesn't mean their insurance gives the same customer service!