The guy was rough, messy tools everywhere. May not have adequate tools to do the proper repairs…read more Had battery changed and he scratched up the back of the case trying to open it. The watch was brand new in box never worn, now looks like a kid opened it with a screwdriver. Some may have a good experience here, this time for me , Two Thumbs Down!

Went in ready to pay for a fix I didn't really need. Saved me money instead of taking advantage…read more Appreciate that kind of service and expertise.

My fiancée took her engagement ring in to have a companion wedding band made for it. She said she…read morewanted to look at the wax mold before the ring was made. The mold was promised to be ready three weeks later. That date came and went with no communication from Jewelry Affair. My fiancée called a week later and the owner explained they were running behind because of snow, which was a lame response (I own a business two blocks away and still managed to take care of our customers during the snow days). He also said his wife had been sick, which would have been easier to be understanding of if someone had at least called us. He said he would have the mold done soon and get back to us. Another week passed with no contact from Jewelry Affair. Three more days passed and the owner's wife left a voice message explaining again that they were delayed owing to snow and her not feeling well. She said the mold would be done in another week. That week passed with no word from Jewelry Affair. I called at this point and spoke to Beth, the owners wife. I said my "patience is exhausted." She said she would look into it and get back to me, again leaning in on the excuses of snow and health delays, this time adding that it's just the two of them (as though their staffing problems should be my problem.) Four days passed with no contact from Jewelry Affair. That Friday my fiancée and I walked into the store and expressed our frustration. Beth explained that she wasn't able to call me back because my name is not in the invoice. She did not explain what kept her from calling my fiancée instead. We were offered no apologies or accommodations. The owner, Rodney, appeared at the top of the stairs to further argue our position and explain away their horrible customer service but could not be bothered to come down and speak with us. I was very angry at this point, and though I did not use profanity and merely suggested they try communicating with their customers, he said I was "being nasty about this." I demanded they return the engagement ring (a $20,000 piece of jewelry). He said he needed it to finish the wedding band, which he had already poured, skipping the agreed step of allowing my fiancée to first look at the wax mold. Rodney said the ring would be done by noon the next day. We came back the next day and the ring was ready. Beth was quite pleasant. The ring was beautiful. It was a better ending to a frustrating experience that should have been joyful given the circumstances. It's too bad, really. The guy is a decent jeweler but, in my opinion, a crummy business man with an attitude problem. We won't be back.

I needed to get my wedding ring sized up. They were able to size up my ring plus get it…read morere-antiqued. It's so shiny now and fits perfectly! I'm so happy with the outcome.

Recently, I had the pleasure of being introduced to Dustin, the owner and goldsmith of Duko…read moreDesigns, when I was looking to have an engagement ring made. His knowledge and suggestions were very helpful in shaping the design ideas I had into the perfect ring. After working with him over a number of weeks and now seeing the finished product exceed my (high) expectations, I could not be happier with the process and the beautiful, one of a kind ring now on the hand of my fiancee. Bottom line: Dustin creates amazing custom made pieces of jewellery. He's very easy to work with and has a great ability to shape loose design ideas into working concepts that really hit the look and feel of what you're trying to accomplish with the piece.

My fiancé and I worked with Dustin to design our engagement ring last year, and we absolutely love…read morethe result! I'm pretty sure we were somewhat difficult clients, but Dustin was so great to work with and we really enjoyed spending time with him at his studio. He really does incredible work and uses very high quality materials and techniques. I would highly recommend him for any custom jewelry piece.

Their jewelry for sale may be great, but I won't be coming back here for repairs. They did some…read morework for me a few years ago that was fine, so when I needed the setting on my engagement ring fixed, I came back. He charged well more than I've ever paid for that repair at other jewelers, took something like 6 weeks, and when I got it back he'd built the points so high that the ring was constantly snagging on things. Six months later, I took the ring in for a different repair elsewhere, and the jeweler pointedly asked if I needed the setting fixed, because the points were too high. Now, a few months later, one of the points has come off again and I'm back where I was a year ago, needing a new setting.

Dealt with the owner and other employees. MOST honest & trustable service.read more

My wife's engagement ring broke. They repaired it, cleaned the diamonds and re-plated it with…read morerhodium. Very pleased with their work.

Thank you so much for making my special designer Cross necklace exactly how I imagined it to be,…read moreNatasha. It's beautiful and your knowledge and advice helped so much in my final decisions which made it so comfortable as you took time working with me listening to what I wanted exactly. Natacha you are a beautiful jewel. I recommend Armeni Jewelers because it's family owned, their attention to your budget is very respected and trustworthy.

I had an awful experience calling to ask about jewellery repair. I had two rings in need of repair,…read moreone purchased at People's jewellers and one old family heirloom. I think the name of the woman I spoke with was Monica. As soon as she heard I had a ring from People's, all she would tell me is that I had to go there to have it repaired. I told her that I would rather pay more to have it fixed locally because People's sends it out East. I kept trying to mention my family ring (because I absolutely would NOT send that anywhere in case it got lost) but she refused to listen and just kept saying, "go back to People's!". I literally almost cried because I'm so attached to that ring and it breaking was already so stressful. Anyways, I went to Independent Goldsmith, paid twice what I would have at People's in order to keep it local, and received excellent service. I would not recommend LL Private Jewellers at all, absolute crap service.

When looking for a jeweller to resize my (brand new!) custom engagement ring (bought online, didn't…read moreknow my size) I was initially scared and overwhelmed - until I talked to Monika! I had quotes from 2 jewellers that were much higher and that included up to 10 days in wait times. When I called LL (open til 9pm! so convenient for us 9-5ers!) they said to come right in, and as soon as I found the building (it's that old one on Granville you always pass but never noticed) they buzzed me in to their little studio. They were real, honest and friendly during the consult, quoted me MUCH less than the others and said they'd have it 2 days later! I went to pick up my ring today and it fits perfectly, I realized the reviews were all true, they made me feel comfortable and extremely satisfied with the end result. I'll definitely recommend their no-nonsense, amazing work to my friends and go back to them if I need anything else!

When it says $$ for pricing, it means it. This isn't a place for souvenir rings. But the owner was…read moreSO kind. If you need a wedding ring and want customer service, this is the place.

I absolutely love this jewelry shop! I have bought at least 4 to 5 rings here over the years and a…read morecouple of pairs of earrings. Russ is wonderful and he has beautiful items for sale. We try to visit the shop every time we are in town!

My husband and I brought in a number of estate, gold and diamond items to sell. We were extremely…read morepleased with the care and kindness that Sonja and the rest of the staff at Neeter House of Luxury showed us and we were very happy with the amount we were offered! We have sold unwanted jewelry before, at other places, but this entire experience was the best! Please don't hesitate to patronize this fine business! They also repaired my engagement ring. It is more beautiful than ever...so lovely I keep staring at it!

Best Jewler in town hands down. Beautiful shop, amazing selection and John Neeter is a true…read moreprofessional! If you want quality jewelry at the right price, Neeter is your guy!

Super nice guy. Did a great job on my jewelry repair. Totally recommend! Reasonably priced. Easy to…read moreget to. Close to skytrain

I decided to seek Tony as he has rave reviews on Yelp and he did not disappoint! :)…read more I had a Michael Kors ring that I adored but was severely damaged as most of the stones fell out. Tony told me that he could take care of it. I was superbly impressed at how my ring turned out, and the price was very reasonable to boot. I would not hesitate for a second to recommend Tony if anyone needs a jeweller. Thank you so much Tony for your hard work!!

I've only bought sale yarn but yes, they have a huge selection of yarns AND pattern books. Each…read moretime I come out to Steveston, I go for seafood, stroll around, grab a coffee and end up at Wool and Wicker. The staff is patient so if a customer is asking questions, be prepared to wait.

Great store, great service. They have a good selection of yarn and if they don't have the color you…read moreare after they will order it for you. I have always been pleased with the ladies who work there - pleasant conversations and help. Also, great location - you can lounge in Steveston and have a coffee and then visit the shop and pick the yarn for your next project. Perfect!