Dear Jacqueline,
It is with great disappointment that I write this letter to you. It has been three months since my dad's surprise birthday/retirement party, and I am still waiting for a call back to rectify the issues we encountered. I find it incredibly inappropriate and unprofessional that you have been avoiding me.
I was promised a refund for our inconvenience during my dad's party, but it seems like it was just an empty promise. As a black business owner, it is disheartening to see how you handle problems like this. It is situations like these that make people hesitant to support black businesses.
When I booked the place, I had never seen it before. I was entrusting the deceiving photos posted on your website. You were very pleasant and friendly on the phone, which led me to move forward with booking the place. However, the reality on the ground was a far cry from what was advertised on your website.
On the night of my dad's party, the maintenance person quit, and the chair pillows were filthy. There was an event the night before in which the place was not so clean. It was an awful experience that left a sour taste in our mouths. This was supposed to be a memorable night for my dad, but it turned out to be unforgettable for all the wrong reasons.
I have been very patient and professional about this matter, but it seems like you don't care about your customers' satisfaction. I pray that no family experiences what we went through. May God deal with you accordingly. read more