This is my second home improvement project that McCollough's has done and I am very happy with…read moretheir service and installation teams. Their showroom is beautiful with many choices for flooring and countertops. Terri and Jennifer are so helpful and patient with the many questions that crop up during projects. The installation team is so nice, they returned after leaving during the project to move the refrigerator for me because they knew I was painting. Last year I had them tile my bathroom and this time they are redoing my flooring with vinyl and facilitating the granite countertops project. The installation is going very professionally and looks top notch. I highly recommend this business for your flooring and countertop needs!

Russ & Tracy run a World-Class Flooring & Carpet Cleaning Operation in St Clair County, IL since…read more1991! ... Recently, they opened up a Wholesale Carpet & Tile wing to their store front for all those "DIYs" and commercial contractors in the StL Metroeast. Their sales staff were extremely helpful and patient with me when I was trying to explain what my wife wants to do to upgrade our kitchen over the upcoming holiday season. They educated me on WATERPROOF FLOORING and presented the latest back splash designs to match pictures of my wife's present 1950's Retro Kitchen Theme. I witnessed their Team abiding by Russ' Motto: "Together we will find a solution that best fits your unique needs, style and budget."  Thank you!

Tami went above and beyond to assist when I contacted the Countertop Shop. She was very kind when…read moreanswering my numerous questions. I was originally not understanding one detail and she patiently explained in detail so I clearly understood my options. I believe in shopping local and supporting small businesses. I totally support the Countertop Shop for their outstanding customer service and excellent quality of their products.

We renovated our kitchen a few years ago and couldn't be happier with our experience with Tami and…read morethe Countertop Shop. She was extremely helpful in product selection. She took the time to understand our wants and our budget. She helped us choose the materials and the project turned out beautifully. When it was time for installation, they went above and beyond our expectations. I was fully expecting to have to pay a plumber to install the new basin, faucet, garbage disposal and reconnect to the plumbing. When I inquired about who we should call, Tami's response was, "You don't think we can handle that for you?" Some may find Tami's no-nonsense approach to sales and installation a bit abrasive. She doesn't tell you what you want to hear. Her long history in the business provides extensive experience and knowledge. She is looking out for your best interest. I'm not looking for a "friend." I want someone who is competent, experienced and will get the job done correctly. Anytime someone is looking for kitchen renovations, the Countertop Shop is the first place I recommend to friends, family and clients. Aside from the quality of work and overall experience, the Countertop Shop is a locally owned business that truly gives back to the community. Tami and her husband volunteer countless hours in the local Scouting Program, our Historic Miner's Theater and numerous community festivals. Their volunteerism isn't for vanity. Most of their work is done quietly, behind the scenes. I am thankful to have them in our community. Keep up the great work!

We had Timmerman pour a deck for us, and we could not be happier with thier work. The deck looks…read morefantastic and the teams professionalism was awesome. Timmerman was very flexible with our requirements, and the job was completed quickly. We would highly recommend them.

I had a deck pad and stamped patio done recently by Timmermann Concrete. Adam and his foreman Jake…read morewere great to work with and communicated well how the process worked. I'm so glad I chose to do the stamped colored patio pad. It looks really sharp. I highly recommend Adam and his crew. These guys know concrete.

I had a new driveway, patio and walkway put in by Rob's and am very happy with the entire process…read more Received a fair bid and they started as agreed in a timely manner. They made sure I got what I wanted and satisfied with every aspect of the project. He also went over how to care for the concrete in the future. Rob and his crew were a pleasure to work with and I highly recommend if you are looking for concrete work.

Torbit's was there for us 100% , they were friendly and professional. They paid attention to…read moredetail and did an excellent job installing our vinyl flooring.

It's been about 3 years since I purchased carpet from Torbits. I couldn't have had a better…read moreexperience. We had purchased a new home and were painting and replacing carpet before we moved in. I took paint samples to Torbits and they helped us match the color schemes. Our carpet was installed very quickly and professionally.

Hi Brandon, my floor planks should not be gapping after 3 years. I have no pets, children, or heavy…read moretraffic in my home. My neighbors that built new homes during the time that I did are not having this issue, similar floor plan, with kids and pets. Your company may do quality work, unfortunately that was not my experience. The floors were my biggest excitement of my 4th new home knowing it was custom to my liking and also knowing I was spending whatever was needed to have the LVP flooring throughout my entire home no carpet to be disappointed.

Their customer service is great, and the installers were awesome!…read morePolite, respectful, very knowledgeable!

Warning about Sonnenberg below: (to begin with, their website seems to be unsafe. Every time we…read moretried to use the website, our ainti-virus warned that the page was unsafe and was using phishing to collect information like credit card info.) They delivered a $400+ order to my home that was the incorrect size, seemed to be infested with fleas, AND ran over and destroyed a custom metal yard sign. We ordered small trap rock and they delivered rocks that were much larger. We weren't thrilled about it since it didn't match our previous order, but we didn't raise an issue about it. Within a few days, we noticed a significant amount of fleas when moving the rock around and working in the rocks. The issue only resolved once spraying the entire new landscaping areas with pesticides. (Never, ever, had this issue until this delivery.) In addition, when Sonnenberg pulled out of our oversized, FIFTEEN FOOT WIDE driveway (that nobody else has ever had a problem with) the driver pulled the back wheels off the driveway, hitting our custom made, metal yard sign we bought for $70 a couple years ago. (The closest replacement we found online is a junker from amazon because the sign was custom - not bought online like the one out there now.) When I contacted the "manager" Greg, I sent not 1, but 2 videos showing them hitting the sign. Greg had over a month and never responded. I sent a follow up email, no response. I called and asked for a different manager and was told the "general manager" Caroline would call, yet she never did. It's been months now. I called one more time today and talked to the special gem, Caroline. She was unprofessional, hateful, accusatory, and she denied any and all wrong doings. In fact, she went as far as to hang up the phone numerous times during very brief, accusatory phone calls. Then she would call back and start up again. She claimed she and Greg couldn't see a single thing in the videos. Then she went on to interrogate me about what the sign was made of and how big it was, as if it were made of straw or something. She tried to deny it over and over.  Only after numerous hangups, repeated denials, continued hateful remarks and comments, did I ask her why she was being so unprofessional and she remarked "you're being aggressive." After waiting for months, and being verbally abused by this hateful lady over and over, after a really piss poor experience, I was somehow "aggressive" for asking her why she was rude and expecting them to replace damaged property. Sorry, but when you're a really hateful person like Caroline, I guess you don't expect people to call you out about your behavior. Then when they do, you project it back to the customer. Great service! When Caroline called back after hanging up again, I let her go to voicemail so she'd be recorded. Imagine this - she suddenly found manners she'd been missing all day and left a polite message! If you don't compensate for the sign by the end of the week, I will send a chargeback for a full refund with the bank because this is horrible service, and after all of the errors on your part, the least you can do is apologize and replace the sign. Leaving this review anywhere I can since you all have a bad habit of removing unfavorable reviews.

never got a response to message sent needed 5 tons of top soil delivered the message was even read…read moredone lost a customer

They have a very large selection of vanities. We went there to look at them. Then ended up finding…read moreone we liked and purchased it. Then we found out the bad part. They do not deliver. They had people to deliver. We called the person they suggested and he said he didn't deliver that long of vanity. I called Hoods back and the gave me three more people to call. After two more no answers the third one set us up with a delivery. They were very helpful and on time. I guess if you had a truck to transport it and people to lift it, all would have been fine. Not two 70 year olds one being an amputee.

After driving by Hoods numerous times, I finally stopped by to see what it had to offer. It is…read morefilled with many vanities and flooring options at a discounted price. I didn't buy anything yet, but I will be back when I am ready to finish my remodel.