My daughter called Kurt's when her washer started leaking. She turned off the water valve, and when…read morethe technician arrived, he turned the water back on so he could see the problem. He pulled the washer out from the wall to check on the motor. She was told the motor was bad and it would be cheaper to replace the washer rather than repair it. When he moved the washer, he tore her flooring but didn't tell her. He just put the washer back and never turned turned her water off. She left the next day for a week on her honeymoon to return to a leaking washer (wouldn't have leaked if tech turned it off or at least told her it was still on) that had now went through the hole in the flooring, permeated the subfloor and leaked into the basement. Kurts said the tech didn't move the washer, so he couldn't have made the hole (my daughter watched him move it), and she called because it was leaking-- so they will not stand behind their work. It wouldn't have leaked throughout the week had the technician turned the water back off, the way he found it. They claim no responsibility for anything.

The people at Gilberts are top notch. Their main interest is on you getting the help you need…read more Called them about a repair on a Samsung refrigerator and was told they don't service Samsung. Then he was kind enough to give me the name of the person they recommend to do that repair. Excellent customer service!

Staff was very friendly and knowledgeable. We needed a new washer for the lake house. Marylee was…read morevery nice and helped us find what we were looking for.

I went to Millard's last week to look for a washer and dryer. My expectations weren't the highest…read morebecause my previous encounters there had not been the best. A lady named Terri Ann greeted me when I arrived and showed me several choices and answered all my questions to my satisfaction. She wasn't pushy, just wanted to answer all my questions. I made my decision and went to the front of the store to make delivery arrangements. The owner even joined us for a bit which I thought was great customer appreciation. Terri Ann made it a great experience for me, no high pressure and a smile all the way. Also, they delivered it two days later. They arrived and took our old set out, installed it and installed the new set and hauled away the old one. I am very happy with the entire experience and the people I worked with!