Just purchased a 2023 CRV Hybrid Sport Touring from Frank at Flow Statesville…read more I was specifically looking for the Urban Gray Pearl in this trim package and they are extremely difficult to find sitting on a lot. Frank took my deposit in April and ordered me one. It was set to be made late May and delivered mid June. The plant these are made at is across the border from Niagara in Canada, so transit to NC shouldn't take long. However there is a backup due to lack of truck drivers so my vehicle arrived about a month+ later than expected. Frank and I kept in contact weekly as I needed the vehicle asap. He nor the dealership had control over delivery and really couldn't give good information on transit. Then I received the call it was on the lot and I could pick up the next day! I arrived at my scheduled time of 3. There were adequate staff that helped me through the paperwork which took about 45 mins, I was very happy with that! The detailers were cleaning the car as we knocked out the paperwork. I did have to wait an additional hour for this process that could have been done prior to my arrival. Once complete a different employee offered to walk me through all the bells and whistles. This was great as previous purchases at other dealerships have not offered this. All in all I am very pleased with my purchase experience at Flow Honda Statesville! I absolutely love the car too!!!

Their level of honesty. They wore me down making the…read moretransaction last about four times as long as it should have and then slipped in an added fee of 799. that I was able to catch and have them remove. They absolutely knew what they were doing that this on purpose.

If you are headed to this dealership, read this first. There is one practice here that I can only…read morecall deceptive, and it will cost you almost a thousand dollars you never saw coming. The car is listed online at one price. When I asked them to send me the numbers, I expected to see the vehicle price, taxes, and the doc fee. Instead, the very first worksheet they sent, before any discounts, already had a roughly $990 "Resistall" undercoating package built into it. I never asked for it. It appears nowhere in the price they advertise online. You only find out about it once you sit down to get the real financials. I asked to have it removed, and Ben Scott would not take it off, having it conveyed to me through my sales rep that it is some kind of mandatory practice. There is nothing mandatory about it. Forcing a $990 spray onto a 2021 with 7,000 miles that already carries a factory corrosion warranty, and refusing to remove it, is a deceptive practice, plain and simple. There is also a $999 "doc fee." This one is at least posted on the website listing, so credit for disclosing it, but it is still BS. North Carolina has no law requiring a dealer to charge a doc fee, so $999 is a number this dealership chose. For reference, the title and tag work on my deal, the actual government paperwork, was itemized at $113, and the real cost of processing the paperwork is under $50. Their $999 is also above the North Carolina state average of around $799. To be fair, they did discount the car. The worksheet shows $988 off which brings it to an even $20,000, and that is a perfectly reasonable price for a five year old Golf. I had no problem with the price. My problem is what they stack on top of it. A fair price should just be a fair price. Instead, once you are in, they pile on nearly two thousand dollars in fees you cannot decline, a doc fee you do not legally owe and a spray you never asked for. They offered $500 off which still means I would pay $1,500 in fluff. If you still buy here, negotiate the out the door total, not the sticker, and do not believe anyone who tells you the undercoating or the doc fee is required. Neither one is. Update: Ben Scott called me on his cell phone to berate me for this review. I asked him to point out the inaccuracies and he said they discounted it off. You see the worksheet I attached. $990 for a coating. Not sure what to tell him. Really pleasant experience from someone I hadn't previously spoken to.

The leasing process was quick fast and easy, especially when they're getting your money…read more When I wanted to get out of my lease early, it was a bad experience at Randy Marion Ford Lincoln Statesville, North Carolina. They did not want to offer me nearly with the car was worth. I had only driven it for about 15 months and had only 11,000 miles. They sent me back-and-forth to Lincoln Financial and Lincoln Financial sent me back to the dealership trying to resolve the issue! I will never go back to that dealership again but when I went to parkway Ford in Winston-Salem North Carolina, it was a very smooth and great experience. I sold the car to them without any issues, for a fair price.

Great service department! I didn't buy my car here, but I do get it serviced here. So far I've…read moreworked with Samantha and Justin and they are both amazing at their jobs! They clearly state what needs to be done, gives reasonable expectations for how long it's going to take and provide regular updates. This is hands-down, the best service department at a large dealership that I've ever dealt with! Keep up the great work!

Very professional. Went in for an oil change and tire rotation. Upon inspection of the tires the…read moreservice department found them worn on the inside (threads showing). This could only been found by somebody doing a thorough inspection. They quoted me several tire replacement prices. After comparing theme with other tire dealers, I found Statesville Toyota was cheaper than others for the same type of tires. Barrett in the service department could not have been more professional. We will be back.

Not a place I'll ever go again. Their service work was not dependable and took way too long. I…read morewould not recommend.

hope Jeep grand Cherokee 2024. It's been in the shop a few times and they never have a loaner car…read morefor you. I days of work before to speak to the owners lo and behold. Finally, a loaner car was given to me. checking into the lemon law because it seems like they really don't know what to do to fix the vehicle 3 to 4 days after leaving me stranded on the highway and the brakes lock on their own they say they're waiting for a new upload for the information on the brakes. times for the same issue still waiting on the computer upload or whatever they say they need to fix emergency and told me that I can continue to drive it until they get the breakdown information.

We just moved here from TX, knowing I'd need a commuter car for work. And this was the first place…read moreI came and probably will be the only place I go! Criss the woman that sold me my new car, I'm telling you vibes were right off the bat. She was honest, transparent, funny, and truly made me feel like she had my back. Crystal from finance was phenomenal as well. Listened and even is helping me get some money back from a previous warranty. The GM Teudy (forgive my spelling) was courteous and felt like family! Overall definitely recommend. In and out in 2 hours.

Currently here for my first free service on my 25 Elantra Hybrid. Was told oil change and tire…read morerotation went great...only problem was they never actually rotated the tires! One of my tires had a red dot on it, as it was a new replacement after a flat. It was in the same position as when I drove in. Had an 11:00 am appointment and service took almost a full hour. Came out, signed their paperwork and saw the marked tire. Spoke with service manager Matt and he said they'd do it right away, sorry for my wait and that the tech (Colin Walsh) was an hourly employee and "would not be working there anymore starting Monday". I drove an hour to return to Flow, where I purchased the car in June, thinking perhaps loyalty would matter. I'm only 20 minutes from Modern Hyundai in Concord, so I'll be going there from now on, hoping they don't literally lie to the customer the way Flow did.

I had a awesome experience dealing with Randy Marion of statesville I recommend dealing with them…read morethe staff is so kind and helpful and I want to thank Kayla Michelle and Allison for their help in finding us our new truck

Absolute complete joke of a Service Department, dropped my truck off for maintenance and to have…read morethe transmission checked due to a hard shift. It sat at the dealer all day, no calls, updates or anything! I had to call and check on my vehicle, service advisor forward my calls and when I went to pick it up they were still all sitting around on their cell phones, snacking, chatting and having drinks like it's an all day lunch break haha! This place is a joke, don't ever get your vehicle serviced by them!

Buying a new vehicle can be scary. But from the moment George Guy Answered the phone I felt like I…read morecould trust him. He didn't BS about the numbers, financing, or anything else. And he stuck to his word about everything. He's a stand up guy and I recommend him to anyone buying a new vehicle. But the best part about this place is their customer and service department. George and Gordon are the men here hands down! My F250 was sold as is, but as I got home the AC wasn't blowing cold any more. I brought it back up the next morning and the repacked the air condenser for me - no charge - and gave me a loaner. The next day the check engine light came on and it needed a new Diesel Reductant puño. They also changed it out for free - and gave me a loaner truck. It's not too often you see people going above and beyond to help you- especially in the car industry. But Black Buick GMC has a reputation for that and I love them for it. I'll buy my next vehicles here for sure. Greta service. Fast. Trustworthy. It's work the drive down even if you live hours away. You won't regret and they'll bend over backwards to make sure you don't.

WONDERFUL CAR BUYING EXPERIENCE…read more purchased a new GMC Acadia from Black and I have to say I had a wonderful, hassle free and refreshingly honest experience. they won't let you down. If you're in the market for a Buick or GMC, give them a call first, it'll save you a ton of time.