Professional, experienced, reliable and showed results. I'm impressed that the team at Peak…read moreInvestigations dedicated their time and knowledge to get the answers I needed. They quickly responded to my call and began work for me right away. They also kept me in the loop through every step, and I remember their calm professionalism, which helped relax my stress. Now, I feel better and have peace of mind. It's nice to know that I can trust them for any future help needed.

Shadow Investigations was GREAT they helped us locate a client within just a few days they were…read moresuper responsive and very professional. I would highly recommend them!

From the owner: Looking for clarity in personal or professional matters? Specializing in everything from infidelity…read moreand child custody cases to insurance fraud and legal support, we provide discreet, thorough investigations tailored to your specific needs. Our highly experienced investigators will work with you and develop a goal-oriented plan to obtain the evidence you seek while maintaining continual updates, feedback, and collaboration. Shadow Investigations Ltd. has been Vancouver’s #1 choice for private investigation services. We are licensed by the Ministry of Public Safety and Solicitor General of British Columbia and have been serving the public, law firms, and insurance corporations as a licensed private investigation agency since 1990.

WARNING - SCAM ALERT - DO NOT HIRE!…read more I just want to be very clear in this review that I am not angry because I didn't get the results I was looking for, but rather for the poor service, lack of communication, and sneaky business practices that this company uses to take advantage of its clients. I hired this PI because I needed to find a vehicle in Vancouver, and Arbor claimed that locating vehicles was their specialty. However, after enduring through this fiasco, it seems like all this company will do to find a vehicle is "surveillance." They are not proactive nor resourceful nor imaginative with their tactics. Also, throughout our entire contract between April 30-July 6, 2015, Arbor Investigations never once provided me with an invoice. I finally got an invoice from them on Aug 31, 2015 after disputing the charges with my credit card company. Moreover, they provided minimal updates throughout the process often times going weeks without an update. I would have to call or email asking for updates. They never told me how much or what exactly was done, which is also reflected in the invoice, so I was left in the dark. They never told me that my retainer was used up and kept charging me even when I specifically told them beforehand not to without my further authorization. When confronted, they hide behind the contract that they make you sign in the beginning, which says they can charge your credit card whenever they want, even if you've emailed them saying not to. I hired this PI on April 30 because I needed to find a vehicle in Vancouver. I was told over the phone by Julie that this is something they specialized in and the cost of finding a vehicle is anywhere from $500-$700. I noticed that they charged $75/hour in surveillance and when asked about this Julie said billing for locating vehicles was different than the surveillance rate. However, in the end, they did charge me the $75/hour rate. So I trusted them and signed a contract for my credit card to be charged the $500 retainer that they needed to start the investigation. I also gave them two addresses the vehicle could be at to help with expediting the process, one of which was the vehicle's current registration address from ICBC. I also asked, via email, for my credit card not to be charged after the $500 was depleted unless specifically authorized by me. I received an update on May 4th saying they had not found anything from surveying the addresses that I provided. Then, two weeks went by without hearing from them, so I called on May 22 and was told that they had no new leads. As I would find out later from the invoice, they had already charged me $1620 by this time. Not once did they even mention what my outstanding bill was. I was under the assumption they were still operating within the retainer. Two more weeks went by without any communication with them, so I called them again on June 8. I was told that I would get a call back, but never did. On June 17 I sent another email to them asking for an update and finally, I received an email from Mike the PI just stating that "[we] are doing a lot of surveillance at the addresses you gave us," but still have no leads. By this time, they had already spent a total of $2,201.25 as I would find out later. At this point I knew I had made the wrong decision in hiring this PI. It seemed like all they were doing was watching the 2 locations that I provided - a total of 28.1 hours of surveillance. After doing some research into this company, I found multiple complaints on this company on the Better Business Bureau regarding their billing and service. (http://www.bbb.org/mbc/business-reviews/investigators/arbor-investigations-in-port-moody-bc-1242461 ). Also find them on Yelp and see their poor reviews here: http://www.yelp.ca/biz/vancouver-private-investigator-vancouver?osq=vancouver+private+investigations CONSUMERS BEWARE!!

Arbor Private Investigators…read more Worn out from recent tussles regarding nonexistent customer service from a variety of sources, I tried to let this one sit as much as I could. I lasted five weeks before I went a bit postal...and now it's been two more. I hired Linda at Arbor Investigations in Vancouver on January 27 to begin the search for my father, see original post here). She had talked a good game, tried to make an Ontario connection with me as she was from the west end of Toronto, and sounded perfectly reasonable in our "free phone consultation". My credit card was immediately debited nearly $500 as a retainer, which was the only sign that they had received my e-mailed contract. I thought it was a little odd not to receive acknowledgement of any sort, and this unease grew over the next two weeks. Each day I would find myself checking my inbox obsessively, wondering at any moment whether I would solve the mystery of my father's whereabouts. I finally sent an e-mail tentatively asking what I should expect in terms of communication, as I had no idea how this process worked. There was no response, which should have been my first clue to how this experience would turn out. I followed up with a phone call after another five days, and was told that they typically don't get in touch until there is news to share, but she would ask Linda to follow up with me. I was sent an e-mail (unsigned) later that day acknowledging receipt of my contract materials, and letting me know that it could take up to 30 days for progress to be made. And so I waited. After the 30 days passed with still no word, I sent another e-mail expressing my disappointment and asking where things were at. Is it really rocket science, people? All it takes is a two-minute e-mail or phone call to say look, we've taken these steps, and here's what's next. It's common sense what it would take to make your clients feel even remotely secure that you're actually working for them. This time a woman named Julie e-mailed me back and said they were working on it but hadn't located him, and that she would ask Linda to contact me again with an update. No surprise, no call from Linda. Another week went by and I phoned again, finally reaching this bitch in person. Linda said they had determined that my father had not died in the province of BC, nor did he own property (I had already checked that through a friend prior to all this, and had told them so), nor did he have a telephone in his name. They were now waiting to hear back from another contact about a cable account. This all struck me as pretty lame for five weeks of work. I asked her what was next, and she said if there was no sign of him in BC then they'd move on to other provinces since he could be anywhere, and would likely begin checking in Ontario. She promised they would be in touch as soon as there was any news. After a night to replay this conversation (repeatedly) in my mind, I decided I didn't understand nor trust these people at all. It made no sense that it had taken 5 weeks to find out such minimal information, nor that the next step would be to check a province he'd never lived in as far as I knew. I sent another e-mail asking for an accounting of what had been spent so far, expressing concern about the investigation moving to Ontario as a next step, and saying that I was at the point of wanting to terminate the agreement and request a refund for the remainder of the retainer. I should not have been surprised that again there was no response. I have let two more weeks pass, and not a word. I finally called, went straight into voice mail, and left an emotional message asking for the owner of the agency to be in touch. I followed this up with an e-mail. Not just any e-mail, but one that utilized the exclamation point status I generally try to avoid.

In my opinion, the result of my request to locate an estranged family member was not at all…read morehelpful. The fee quoted was not near what I ended up paying for some very elementary information. I regret that I did not check with the RCMP first, because as it turned out my relative had passed away 8 years prior to hiring BCSI.

This firm is horrible. Information provided was very slow and little more than a cursory database…read moresearch that any competent 12 yr old could better. Final invoiced amount was 3x original estimate. Paid it in disgust just to move on. Avoid BCSI at all cost.

Awesome shop filled with some really cool spy gear! My warehouse hired them for security and they…read morewere all really great :)

From the owner: CPA is a licensed investigation firm headquartered in Vancouver, BC. Since CPA was first…read moreconceptualized in 1989, our team of professional investigators offers discreet private investigative, security, security assessment/consulting, research and surveillance services. We guarantee results.. CPA Investigators are your only choice. Our highly qualified professional investigators possess integrity, professionalism, discretion and innovation with an unsurpassed drive to provide the highest quality investigative, security and surveillance services to meet all our clients' needs at competitive prices. Our slogan... May the best prepared win...

No customer experience. Tech support cannot tell the difference between Telus Security and Telus…read moreCustom Home Security. It shows in my account. They send the wrong people to my house and the tech says, no I cannot work on this. So I need to start all over again. First wait was 3 days before someone could arrive. Now an auto msg says Jan 21st, 8 days from now. This is a security issue/failure and they want me to wait 3 days and another 8 days. Really? ADT had much better Customer Experience and Customer Retention. Telus calls my recent switch an upgrade. Funny. $3000 later.

Was happy with ADT. When Telus took over, all customer service went down the drain. They will not…read moreservice equipment that was not theirs to begin with. And to upgrade, of course, big rate hike. their customer service stinks. End of story. Avoid at all costs.