Top quality with this firm. First time having them prepare our taxes. Could not be happier with…read moretheir professionalism!

We have been using CORE for over five years for both business and personal taxes. Very professional…read moreand organized company; highly recommended.

I engaged Mark Scott (Tax Preparer and Manager, H&R Block - Hayden, ID) to prepare my 2025 taxes…read more He was well aware of the importance of this particular return due to a large transaction that I intentionally hired him the year before to establish a working relationship ahead of time. I had all my documentation uploaded by March 11, 2026, well ahead of the filing deadline, with the goal of filing early. He confirmed receipt and promised to start within the week. That promise was broken, along with several follow-up promises of a completed return. Finally, on April 11th, a full month after submission -- with only four days left before the deadline -- I was forced to find a new preparer with the skill and availability to finish my return on time. When I raised these concerns with franchise owner Ruth Udager, she declined to take any responsibility on behalf of her employee. Her "apology" was limited to being sorry that I was upset. Worse still was the response from H&R Block Corporate. I attempted to escalate the matter to the District Manager and was told the only way to reach them was to file a formal complaint. I gave a detailed account to a corporate representative. Seven to ten days later, that case number could not be located, and a new case was opened. One case was closed without any follow-up, and the second was never located or resolved. I was never given the opportunity to speak with a District Manager, despite multiple attempts. The end result was rushing to file on the morning of April 15th while trying to figure out how to properly pay a large tax bill -- an extremely stressful process. Even a few days' delay could have meant significant penalties and interest. The most disturbing part wasn't the failure at the preparer or franchise level -- it was the complete lack of response from Corporate. I spent considerable time submitting a complaint through their exact required process and never heard back from anyone. I filed a complaint with the BBB and will be submitting a formal complaint to the tax agencies involved. Note to HR Block corporate who will invariably respond asking me to contact them. I already spent considerable time trying to do that. You have my contact info. Maybe the right thing to do is simply contact me instead of asking to have me devote more time to contact you.

If I could give zero stars review, I would. Beware - do not use H&R Block in Hayden!! Save…read moreyourself the pain and frustration. First of all, they do not return phone calls after leaving multiple messages during operating hours. I finally had to go into the office to speak to someone about an error they made in my 2025 tax return. I had received letters from the IRS saying I owed, when I actually already authorized H&R Block to have the funds taken from my bank account. Turns out H&R Block made a typo on my bank account number to the Feds, which in turn denied my payment, causing late fees/penalties/interest. When I pointed this out to the manager, Jennifer Williams, she said "we are human and humans make errors", but never apologized for the error, instead she turned it on me and said "I'm sorry for YOUR frustration". Really?! The full situation is way too long to type, but after meeting with her the first time (with no resolve), she asked me to come back in a week, which I did. And when I arrived for that 2nd appointment, she says "what are we doing for you today", as if she had no recollection of our previous meeting. I said "you don't remember me from last week?" and she responded with "I see lots of customers, and I had a busy weekend" Well, that set the tone for the meeting which did not end well. Her final solution was to go to, or call, the Spokane IRS office and try to get an appointment with them to rectify a situation that H&R Block created. I just packed up my paperwork and walked out. As I walked out she had the nerve to say "Have a nice day". To which I responded with choice words and then she told me to not come back. Footnote: I tried to be reasonable, as I do understand mistakes happen, in fact my line of work is in customer service, so I get it. I just wanted my 2025 tax returns fixed and H&R Block clearly does not stand behind what is printed on their flyer... "We sign and stand behind every return we prepare." A total joke.

He knows the new tax laws every year to maximize my tax refund,…read moreSmart, fast, reliable. Makes me sleep better.

From the owner: Business, Estate and Individual Accounting and Income Tax Return Preparation since 1983.read more

Filing your taxes CAN be a pleasant experience!…read more I was looking for someone to handle my tax filing, and I found Reliable Bookkeeping and Tax Services. Believe it or not, it was actually a pleasant experience from start to finish. I was greeted with a friendly welcome from the front desk staff. I started with a free consultation meeting with DeeAnn. She took the time to explain everything in detail and ensured that I understood everything. I was impressed with her knowledge, professionalism, and kindness, so I set up an appointment. A couple of weeks later, I presented my paperwork to her during my appointment. DeeAnn is meticulous and was able to complete my tax filing accurately and quickly. The process was smooth and stress-free. I felt confident that my taxes were in great hands, and I plan to continue using her services in the future. I am very grateful that I found this business. I highly recommend Reliable Bookkeeping and Tax Services to anyone looking for reliable and expert tax assistance. The name says it all!

From the owner: We go the extra mile to make sure you are knowledgeable and understand what you need to know to…read moregrow your business.