Highly knowledgeable on State & Federal tax. Easy to work…read morewith. You will pay less taxes. I recommend this company.

I have done my personal and business accounting with Shannon for years and she always goes above…read moreand beyond to make sure that things are right and that I am not blown out of the water with any surprises. She is very knowledgeable great to deal with and gives the person with little tax understanding a true feeling of security.

From the owner: We are a full service tax return preparation, accounting and bookkeeping firm.read more

If I could give zero stars review, I would. Beware - do not use H&R Block in Hayden!! Save…read moreyourself the pain and frustration. First of all, they do not return phone calls after leaving multiple messages during operating hours. I finally had to go into the office to speak to someone about an error they made in my 2025 tax return. I had received letters from the IRS saying I owed, when I actually already authorized H&R Block to have the funds taken from my bank account. Turns out H&R Block made a typo on my bank account number to the Feds, which in turn denied my payment, causing late fees/penalties/interest. When I pointed this out to the manager, Jennifer Williams, she said "we are human and humans make errors", but never apologized for the error, instead she turned it on me and said "I'm sorry for YOUR frustration". Really?! The full situation is way too long to type, but after meeting with her the first time (with no resolve), she asked me to come back in a week, which I did. And when I arrived for that 2nd appointment, she says "what are we doing for you today", as if she had no recollection of our previous meeting. I said "you don't remember me from last week?" and she responded with "I see lots of customers, and I had a busy weekend" Well, that set the tone for the meeting which did not end well. Her final solution was to go to, or call, the Spokane IRS office and try to get an appointment with them to rectify a situation that H&R Block created. I just packed up my paperwork and walked out. As I walked out she had the nerve to say "Have a nice day". To which I responded with choice words and then she told me to not come back. Footnote: I tried to be reasonable, as I do understand mistakes happen, in fact my line of work is in customer service, so I get it. I just wanted my 2025 tax returns fixed and H&R Block clearly does not stand behind what is printed on their flyer... "We sign and stand behind every return we prepare." A total joke.

If I could, I would give 0 Stars. I scheduled myself online to see a Pro Tax Agent. I was scheduled…read morewith Jacqueline Ball. She seemed very agitated to even help me. She asked questions and when I answered everything, she was aggressive in nature as though I was trying to lie. I don't know the tax laws that is why I go the specialists. Example: She asked did you by a new car. I smiled and said yes, I did. I then told her it was a 2024 Blah Blah Blah, she cut me off and told me, "Well is that a 2025 and did you drive it off the lot brand new with a zero on the odometer!" then "you don't qualify for a tax break." I simply answered her question. (?) I don't watch the news; I am not a tax agent. Yet anything I said was twisted and rudely thrown back in my face with such hate and aggression to the point I finally stopped and refrained from any extra conversation. Everything I stated was wrong. She was quick to rush me out the door in 20 min to go home and get my last paystub as my OT wasn't showing on the W2. Also letting me know her next client had an extensive account, but she would fit me in briefly. So what happened to my scheduled hour? When I came back from printing my proof of OT with multiple paystubs, as my recruiting company has a weird way of reporting, I simply tried to explain I thought it odd that my W2 was short 8 days of pay for 2025. She kept informing me previously she only wanted to hear about 2025 things. When I tried to show her, she looked at me with stern shaking lips stating, "I don't care what you have there, I am only going to look at the 2025 reported wages." I am so confused. She had me go home and print out paystubs as the W2 was lacking OT payroll on them and yet if I say 8 days of payroll is missing, I am met with aggression and attitude. I grabbed my W2s and walked out the door letting her know I will see someone who wants to be kind and do my taxes. I told her she was nasty. I also informed the receptionist she (Jacqueline) needed to quit her job, and they need to hire someone who isn't nasty and rude to people. This was only 2 examples of a person who in a short amount of time did nothing but engage with aggression for no reason. I felt like I was supposed to be a Tax Pro and be able to read her mind. Because I didn't, she was short, rude, and aggressive as though I was beneath her. She needs to retire if she hates her job so much and stop taking it out on clients who are coming and paying good money for services they need.