I am extremely disappointed with the way this medical office has handled my care. I originally…read morescheduled my appointment in early April and have been waiting months to be seen. Recently, I was informed that my appointment was simply canceled due to the doctor's unavailability. I was not given a meaningful alternative or accommodation, and the cancellation was made against my wishes after I had already waited a significant amount of time for care. When I called to reschedule, I was told that the next available appointment would not be until September. In other words, because of a scheduling issue on the provider's side, I am now expected to wait several additional months to receive medical care. What makes this even more concerning is that my health has been deteriorating while I wait for treatment. I sought this appointment because I need medical care, not because it is optional. Being told that I must wait until September despite worsening symptoms is both frustrating and alarming. The only alternative offered was for me to call every day to check whether another patient had canceled an appointment so that I might be able to take that opening. This is not a reasonable solution. I work on specific days and cannot constantly call the office hoping that an appointment becomes available at a time when I am able to leave work and attend on short notice. If an opening becomes available while I am at work, I am effectively out of luck. It is unacceptable to place the burden on patients to repeatedly call the office every day in hopes of obtaining care, especially after waiting since April and while dealing with a declining health condition. Patients deserve timely access to medical treatment and reasonable accommodations when appointments are canceled through no fault of their own. As a result of this experience, I will be filing a formal grievance with my insurance provider. I hope this office improves its scheduling practices, prioritizes patients with ongoing medical needs, and shows greater consideration for those whose health may worsen while waiting months for an appointment.

Front Office Staff very professional and courteous! Wait…read morewas nothing! I was taken back quickly by Belle; she was thorough and professional as well. I was seen by Andrew Camargo, NP. He was thorough in going over my H&P as well as answering all of my questions and concerns. I am definitely staying with this group, as I had a horrible experience with my last dr in the high desert.

There's a physician or physician assistant named Stephen Harvey and he's just really rude... people…read morethat come here to get physicals are already nervous and this guy treats people like slabs of meat like at Stater Brothers.... You don't wanna go see this guy.....

I hate concentra! Metropolitan business is 24 hours for all services. I got my annual dot physical…read moredone. Very professional and fast. Very clean.

I been going to arrowhead hospital since 2021 Jackie is the best nurse here at Fontana arrowhead!…read moreShe is so humble and caring. Jackie thank you for always remembering me.

The waiting times at this facility are absolutely ridiculous. Even with an appointment I find…read moremyself waiting over an hour to be seen. The check in ladies are wasting time having personal conversations with people I'm assuming they know while the check in lines are practically out the door. One lady was sitting there talking so long she was getting called by the dr and she was STILL sitting at the check in window. You all need to do better and be a little more considerate of people who are here because they're sick and don't feel well and yall are sitting there having 30 min long conversation instead of checking people in. Unprofessional and rude.

Office staff was very welcoming, prior office was not welcoming at all. I got there early and I…read moredidn't wait that long in the front surprisingly. Abby was very sweet and NP Lopez was very nice love this office. They also have water, snacks, and drinks if you end up lightheaded from a shot like I did :)

They ok. Sometimes slow on getting back with you. But then again we not the only individual too…read more So far cant complain to bad

Dr Alav, Peers and Staff have been our Primary Care Physicians for over 15 years. You won't find a…read moremore professional yet caring group to help with your families health needs. They care and supported my Intellectual and Physically Disabled daughter who is 37 years old. They were there for me helping care for my mother during end of life and they have cared for me and kept me healthy to care for those I love. Your health will be in exceptional care, health support and kindness during all life challenges. Posted on Yelp, Google and Nextdoor. Right from your parking lot I'm so sorry it took me so long. You can trust Dr Alav:

I recently switched from Kaiser and was looking for a new doctor…read more My employer offers lab work for free under their program. I got lab work and results came back less than perfect so I decided to make an appointment for a physical exam. I made the appointment a month in advance, I show up ready to hear the doctors advice. This is where things went south. They take my vitals and show me to my room. The nurse assistant walked me into the room, glanced at the table that had dirty exam table paper and didn't change it!! This paper had visible fluids from the last person - now I'm wondering where else are they cutting corners. I change the paper myself and wait for the doctor to come in. The doctor comes in, he's friendly but rushed. I tell him about my lab work results, I let him know these were done a month ago. He proceeds to tell me he needs to order these tests himself before he can comment on them. I'm thinking that's fine, not a big deal. I take my lab work paper and he asks the nurse assistant to schedule an appointment in a month for the results. I am thinking in the next appointment we will go over family history and concerns since the initial appointment was cut short. I go get my labs done at Quest again, same labs but now I have to pay for them. My appointment is scheduled as a tele health appointment (a phone call). The day of my appointment I get a phone call hours before my appointment, it's the front desk asking for my copay. I tell them this is part of my physical exam appointment and they are covered by my insurance, the doctor is only going to review the lab results. NOPE, they want my $75 copay or I don't get my results. I was really confused so I ask again, do I really have to pay for the doctor to read me the results? "Yes, how would you like to pay" I canceled the tele health appointment. It really shows the doctor does not care about patients, it's all about money. Would not recommend!

Located at the Palm Court Shopping Center…read more Hubby attended a A Diabetic Healthy Planning Session here. This is also an extended care facility. Place is kept clean. Good for mental health and wellness atmosphere!!

OB department: I called trying to get transferred over to the Fontana location due to my current…read morelocation being in Yucaipa, I am 33 weeks pregnant and high risk due to Lupus. I was transferred a few times out knowing I needed the Specialist and when I finally reached the Specialist Department, the girl had a big attitude, super rude and as I was speaking she transferred me to an automated system for OB/GYN department and completely ignored my needs or concerns. This is what people are talking about that this facility alone is so rude and completely disrespectful to their customers. They clearly don't want work or to even help people which is why they took an oath in the first place right???

Had a MRI this morning and the MRI tech who i did not catch his name was wonderful, caring and…read moreexplained everything from the moment I got to the back to change until my MRI was completed. I gave it one less of a star because afterwards I went to the cafeteria and they were selling blueberry pancakes, and the lady that was cooking the blueberry pancake had been wearing gloves. She ended up grabbing the door handle to get a type of ingredient in the fridge (it might have been onions because there was a guy was asking for onions for the Menudo soup) and she ended up using the same gloves to touch the onions and started chopping it. I don't understand how a lot of businesses allow people to wear gloves the entire time not being more aware that they're touching multiple surfaces and should change it. I think that is an infection control rule where you should be changing your gloves if you touch, at the very least, different handles and equipment then afterwards touching the food! That's really disgusting to see. I hope to see better awareness for the safety of the staff and members. I didnt want to take a picture of the lady but she was working today (9/4 during 0700, there were two ladies. It was the one who was cooking the first batch of pancakes since many of us were waiting for it to be cooked. she was really nice to everyone i saw interacted with her).

Terrible experience with Liliana Montoya, NP at Kaiser on Aug 1st. She dismissed my son's active…read moreyellow eye drainage as "dry eyes." I had to submit photos through a Kaiser telehealth e-visit later that same day, where an MD diagnosed an active eye infection and prescribed antibiotics--which cleared the drainage up within 48 hours. ​To make matters worse, reviewing his medical chart revealed that NP Montoya documented physical assessments she never even performed (heart/lung check, neck range of motion, ears/nose/mouth) and left out key symptoms like his sore throat. She never used a Stethescope during the visit and never washed her hands. ​Inaccurate charting and missed diagnoses are major patient safety concerns. Advocate for your loved ones and review your chart notes carefully!

Parking. There's valet available during the week but not on weekends. Handicap parking is a small…read morearea right at the front of the adult hospital. (The new glass building) self park structures take a bit of a walk. There's two I used the lot on the south side of the hospital off Barton Rd and Anderson st. It's across the street off Barton. Multi level covered structure. Take the elevator or stairs to the bridge level, walk across the bridge. Then take elevators or stairs back down to ground level. It'll bring you in between buildings. The adult hospital will be on the right hand side. Gift shop will be at this entrance, follow the hall straight to the front check in area. You'll obtain a wristband to pass thru security desk. Just behind security are the elevators. To the left of the security desk is the cafeteria. All staff were very kind and helpful. While I was wandering around looking for the correct entrance a lovely staff assisted me and continued to walk me in the right direction. Over and beyond helpful always brings an extra comfort when family members are undergoing surgery or recovering. The quality of service here exceeded expectation.

I can't say enough good things about the care my mother-in-law received at Loma Linda University…read moreMedical Center. Going through cancer treatment is incredibly difficult, but the team here made all the difference. Every nurse we interacted with was kind, attentive, and genuinely compassionate. They didn't just treat her--they cared about her as a person and supported our whole family through such a hard time. The doctors were outstanding as well. A very special thank you to her oncologist, Dr. Kenni. He was not only incredibly knowledgeable, but also patient, reassuring, and truly compassionate. He took the time to explain everything and made sure we always felt informed and supported. The level of care we experienced here was exceptional. We are so grateful to everyone at Loma Linda for the compassion and dedication they showed during such an important time in our lives.

We have been a patient of Dr. Chong at this clinic since 2020…read more Dr. Chong is excellent. He is attentive, caring, and patient in answering questions. He is very honest as well as I can see from his practice of prescribing medicine to children. He does not simply prescribe anything unnecessary. Often times he does not prescribe anything at all to let my child recover naturally as long as she is not experiencing any complications. He also responds to my questions over the phone fairly quickly. I really appreciate that. I also enjoy the customer service of the office staff. It is very easy to reach them by phone. Same-day appointments with Dr. Chong is easy to arrange. Clinic is clean and newly remodeled. Very efficient and professional. Highly recommend.

The lady she sits in the reception is very tough while speaking with me and my brother,you can say…read moreshe's a rude person and we will never back to this place again...

DO NOT give this place your business. Go anywhere else but here. I don't know how they're still…read morein business. Incredibly disrespectful staff, including the doctor that was supposed to see my mother. They went as far as making racially inclined remarks about my mother because she doesn't speak much English. The complete disregard for human decency was truly astounding. You should be ashamed of yourselves. The people that work here have lost sight of what their job is. They're here to provide quality care. That includes being able to communicate with your patients successfully. Using the medical assistant or the nurse assistant that has zero experience in correctly translating medical jargon is simply not acceptable. So much can be lost in translation with someone that's proficient, let alone someone that doesn't know what they're doing and that clearly doesn't have the necessary experience for the job they're being asked to do. They have zero patience for anything that doesn't fit into what their expectations of what an ideal patient should be. Zero empathy for any of their patients, especially those that don't speak proper English. They are unwilling to be accommodating in any way. I'm not an unreasonable person, and my mother is a kind person. We did not incite this type of treatment. The way they treated my mother was completely unprovoked. This is simply how they treat all their patients it seems like, based on the other reviews I saw. It's is completely and utterly unacceptable. Please do better. This community does not need to be treated in such a manner. I will be filing a complaint with the Medical Board of California.

DO NOT COME HERE. On top of rude employees they are incompetent, don't expect anything from here…read moreyou'll wait hours at your 'appointment' the doctors don't even put in the medicine OR bloodwork requests. Give them any type of questioning look or even ask what's taking so long or if you need to leave and come back and they will treat you like the scum of the earth, you can't ask for an explanation unless you want a super uncomfortable and overwhelming time at the clinic, I already put in a report don't bother responding to this I'm here to warn the people.