I can't say enough positive things about the incredible experience I had at Kal Tire in Williams Lake, BC. They helped me through what was one of the most stressful situations I've faced as a parent on the road, and I am truly grateful. Before arriving in Williams Lake, I had my brakes changed by a business in Washington State--a business I won't be returning to. Unbeknownst to me, they had installed my brake pads backwards, which created a terrible and worsening metal scraping noise. As someone who isn't mechanically inclined, I had no idea what was going wrong. But I knew something wasn't right, and I was about to drive through the Yukon for the first time with my 5-year-old son in the car. I was far from home, uncertain about the road conditions ahead, scared I couldn't afford a serious repair, and trying to hold it together for my son, who was watching closely. I showed up at Kal Tire in Williams Lake first thing in the morning, prepared to beg for help. They didn't hesitate. Despite not causing the issue, they immediately welcomed my son and me inside, out of the cold and rain, and into a warm, comfortable waiting area. Then, without delay, they lifted the vehicle, identified the problem, and corrected it. The technician--whose name I regret not getting--was incredible. He even covered my car seat with plastic to keep it clean, which was such a thoughtful touch, even if, after hours on the road with a child, it couldn't have gotten much messier. He reassured me that my car had been safe up to that point and would be safe going forward. His kindness and calm presence were exactly what I needed. I was so overwhelmed with relief that I cried when I got back into the car. As a nurse working long hours and traveling cross-country with a young child, this act of compassion and professionalism made all the difference. Kal Tire didn't just fix my car--they helped me feel safe and supported when I was far from home and deeply stressed. If I could give more than five stars, I would. I would absolutely go out of my way to do business here again. Thank you, Kal Tire Williams Lake, for treating me and my son with such care. You are a rare and wonderful example of what true customer service looks like. read more

Absolutely amazing service. Got towed in from 150 Mile with a 3 tired car and Kal-Tire had the best turn around and customer service in town despite the part being ordered from California. Dawn at the front desk and the boys in the back get it done!. If your makin a trip and passin' through, it's always worth a checkup and be safe then sorry! -Orion from Bella Coola and Victoria- 93' White Lexus :) read more

Excellent customer service! My wife and I were on a road trip, and a tire I had fixed was loosing air, so we stopped by Kal tire to see why my tire was leaking. Turns out I didn't fix the tire, there was still a nail in there, and that was what was leaking. When we went back to pick up our SUV, the employee told me they had fixed the tire for FREE. Thanks Kal tire and Employees. read more

Very unprofessional service. Would never recomend this place to any one.Cant do an oil chane properly as they said they have the right tool. read more

Brought my pickup in for tire balance was told all my shocks and struts needed to be replace at 1200$ I took it to the mechanic I always use and he said there was absolutely nothing wrong with them so I was lied to after being a customer for over 10 years I had another vehicle I took there they told me mount and balance was free then they charged me after buying new tires and they were rude about it there service used to be really good but is not anymore by far my sister and multiple friends have screwed by them and ripped off there staff are ruthless there really nice to bring in new customers then bam big screw job I wouldn't recommend to anyone in fact be ware there extremely out priced promise all these free services then charge after and get in your face about it read more