I'll start this by saying I am a museum professional, so there are certain standards I expect from museums. This was my first visit and it will certainly be my last. My sister and two nephews invited our mom, younger sister, and I to watch the Let It Snow! show in the planetarium as they had gone last year and loved it. We got there and got settled in for the show. The first red flag was broken exit lights in the planetarium which was mentioned in passing with "Sorry, folks, we'll get those fixed someday." Not very reassuring. Then, during the show, that same member of staff stomped towards a child standing next to their adult and pointed at them, quite rudely, to get back in their seat. Most children were standing as it allowed for a more complete view of the room. And, honestly, children are children. Most people there had children with them and nobody minded besides this member of staff, apparently. The family ended up leaving mid-show.
After the show we headed to the mummy exhibit. This is their biggest asset besides the planetarium. It was very interesting and captivated my nephews' attention for a long time. I would've loved to see more context somewhere in the exhibit as to why the museum is still in possession of these artifacts, or maybe some context on why the best place for the mummy is the Kalamazoo Valley Museum. You'd be surprised how many times my nephews asked "Why isn't the mummy home in Egypt?" So something fun for kids to learn about the reasoning behind why the mummy wasn't sent back to her "home."
Next, we checked out the kids' activity area which was full of activities based around space. We were informed that staff would be closing it up in an hour for lunch at 1 pm. It was 11:30 am at this point, but we appreciated the heads up so we knew how long we had to see the rest of the museum. What we didn't appreciate was being told my nephews couldn't participate in most of the activities because they weren't "age appropriate." The activities, that I saw, were a matching game, coloring, and building. These were for children 5 and up, which seems a bit too high in the first place. My nephews have these activities at home and they're definitely age appropriate for a 3 1/2 and 4 1/2 year old. We brushed it off and played the matching game for a while but became uncomfortable with the staff talking (loudly) among themselves about how they wish visitors would leave so they could start closing the room. Mind you, I checked the time worried that we stayed past closing time, but it was only 11:40 am. At this point they started closing the doors to the activity room and turned away anyone who wanted to come in. When my nephews got to the building station, the staff member turned them away and told them "no, this is for big kids." and "they wouldn't understand." They then told my sister that there was an "age appropriate" play area elsewhere. We took the hint and got out of there.
I almost laughed when I saw the toddler area. I've never seen a child's play area equipped with what looked like a line to get into a club. We had to wait in line and check in with the bouncer in this scenario. I'm happy they're taking precautions with COVID-19, but at this point they've opened all the interactive exhibits so it's counterproductive on their part. Inside there were some egg cartons with pom poms and tweezers, some binoculars, books, and a pretend doctor office. Then the adults were asked to leave because another family wanted to come in. My younger sister and I left and checked out the exhibits outside of the play area. All the while there were several members of staff standing around, on their phones, complaining about lunch. At one point, my nephew was upset we weren't allowed back in because he wanted to show us something in the play area when the member of staff manning the station told him to get back in the other room and play.
Overall, the only thing this museum has going for it is the planetarium and the mummy exhibit. The number one thing I judge a museum by, as a museum professional, is how inclusive they are; how they treat people in a way that makes them feel as if museums ARE for them when there are so many factors telling them they're not. The staff were rude. They were demeaning, inconsiderate, and obviously didn't want to be there. If I were a child, or really any age, and this was my first impression of a museum I don't think I would want to go back to one. The second hand hurt and embarrassment I felt from watching staff treat visitors the way they did today was horrible and I can't imagine how it felt first hand. As someone who worked for years trying to change the perception that museums aren't for everyone, I was disheartened. I'm certain there were families who left there today with a disappointing and hurtful idea of what and who museums are for.
This was a long review, but the impressions made today last longer in young, impressionable, inquisitive minds. It's inexcusable. read more