Kama'aina Tech Solutions

1.0 (1 review)

Telecommunications, Web Design, Security Systems

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Kaimana T.

6 years ago

Called them for IT for my small business. He began with a proper protocol, until one day there company somehow looked like no one was in charge. Began billing for services not performed yet, left with undocumented invoices and no one to discuss this with. Did not answer phone calls, texts, left project unfinished. DO NOT use Kamaaina Tech Solutions and DO NOT trust them with your passwords, servers for small business. Somehow, they made all there ' techs' partners and no one is accountable, Highly unprofessional. We paid, we discontinued there services, and learned a hard lesson. Never use a company without a fixed location. read more

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T-Mobile

2.6

(23 reviews)

•$$

we were visiting from out of town and our phone broke and Lexi was so helpful and patient with our…read moreunique circumstances. I also couldn't help but notice how thoughtful and patient she was with the gentleman before us helping him try to figure out his phone. Transferring your phone and waiting can be a stressful process that she made it very easy and quick. All of the people inside of the T-Mobile were very helpful and very nice.

Poor service constant wifi issues many drop calls phone bill 3x what I was quoted, never worked on…read moreboth lines when we travelled internationally. Try mint instead at least the bill will be 1/3 the price without constant mis charges

Alert Alarm of Hawaii

3.2

(5 reviews)

I've been a customer of Alert Alarm's for approximately 12 years. There have been many great…read moreexperiences in working with this company to update and maintain my alarm system and security cameras, but most recently I've experienced extraordinary expert assistance related to my cameras on the part of Ched Kamali'i. Although the service contract I have with Alert Alarm covers maintenance, it's very refreshing to encounter conscientious and knowledgable and skilled individuals willing to address all details. In addition, Tuan should be mentioned for his expertise in restoring my DVR and all of the archival footage. The people who answer the phones are also very nice. All in all, great customer service and a pleasure doing business with this company's team of workers.

While offering basic service at a reasonable price, this office of this company is absolutely the…read moreworst at customer service. They don't answer their phone. They don't return phone calls. They take weeks to respond to email. They set up appointments where technicians don't arrive. When technicians do arrive they aren't prepared to actually fix the problems. Absolute insanity. I honestly have to wonder how they stay in business. I guess there just isn't any competition on the big island of Hawaii. Someone should open a new business and simply advertise: "we will actually answer our phone!"

Hawaii Gas

1.7

(7 reviews)

$8+ per gallon of propane. Too expensive and not competitive. Their delivery truck drivers are…read morepolite operating current vehicles.

Pretty much a rip off and very poor customer service…read more Quoted us $8.69 a gallon to have propane delivered on a regular basis to a tank we would also rent from them for a monthly fee of over $12.00. That's nearly double the price per gallon which is wild..... On top of that we had everything set up for install and getting service going and two days beforehand, dude calls and says we have to MAIL or hand deliver him a check or money order ahead of time or he won't do the work.... Ok we were on the mainland so maybe should have mentioned that during the entire month we were discussing things instead of two days prior. We told him we weren't sending anything ahead of time but would gladly pay in person. He said he wouldn't come but then ended up showing up to our house anyway..... Needless to say we just bought our own 100 lb tanks and moved on with life.

Red Road Telecom

5.0

(1 review)

I really appreciate David at Red Road Telecom going out of his way to help my employer transition a…read morelong list of phone numbers. He even continued to go the extra mile when we were no longer active customers, when we reached out after the close of our account with an urgent situation - he was responsive and helpful, with aloha. Highly recommend working with these folks. Thank you David!

From the owner: If you think you're paying too much for business phone services, head to Red Road Telecom. With…read moremore than a decade of experience, this talented team offers quality hosted VoIP business phone services to companies across Hilo, HI, and the mainland. They take pride in delivering a secure, state-of-the-art, user-friendly phone system, improving communication for a wide range of organizations. Red Road Telecom understands that businesses need a network of phones with comprehensive capabilities in order to compete in today's fast-paced markets. Their skilled staff works with business owners to choose software-based phone systems, saving them hundreds of dollars without sacrificing key features, including voicemail, fax-to-mail, call forwarding, and caller ID. Clients can even upload recorded announcements, such as driving directions, answers to common questions, or weekly specials. For those with PBX or in-house phone systems, opt for Red Road Telecom's line replacement services. This option allows organizations to keep existing interfaces while reducing their monthly rates for phone and internet services. On the flip side, if you need to upgrade software and not existing hardware, speak to a consultant about hosted PBX solutions. The cloud application requires less equipment, lowering maintenance costs. Take back control of your business phone service with products from Red Road Telecom, Hawaii's oldest VoIP telecommunications company.

Netcom

5.0

(1 review)

A professional IT team that takes pride and passion in its work. I would recommend Netcom…read moreEnterprises to all businesses that cannot afford a full stack of IT staff, but cannot suffer the loss of important data. These guys are true professionals who are subject-matter experts in the field of networking, hosted voice solutions, cloud-based services, web design and development, and turnkey IT solutions. Bravo!

Aloha Broadband

2.2

(11 reviews)

After 8 years of dealing with this service I can honestly say I have given up and not sure if I…read morecould go with no star or I would. Customer service sucks! I have paid my bill faithfully. They have turned my service off 4 times with no warning. For 5 years they took my automatic payment even when the CC expired. We all know CC expire within a couple of years. Never did I have to update because the card alway renewed with the same number just a new expiration date. Then with no warning they turned off my service because my CC expired. Nothing changed but the new expiration date. There was no need to turn off services. I needed to do this and do that etc to get payment or I got no service. Ok so I put CC in got it turned back on. Next month they cut it off saying no card was in the system. I put it in so I know it was in. Again I put the card in. Same thing they cannot put it on due to no card in the system. All this time I am dealing with some dude Dan who kept insisting I had to give him my CC number on the phone. I refused and told them I would have my bank Chase send them a check monthly. Knowing their bill comes in on the 1st monthly I try to send them a check early knowing it will take longer. I have NEVER not paid them. Over this past year they have turned off my interenet twice after the bank paid them. I had to call to have tech at night to hear them tell me I did not pay my bill. AGAIN NO WARNING. To get service turned on I had to give a CC number to get the bill paid. Meaning both times I paid twice. Mind you I had receipts from the bank that payment was sent. I got absolutely no result from Billing except to tell me they would give it to their higher ups. Well that never happen. I had to call the bank both times where the bank had to stop payment. The speed is not what you pay for. I learned this after having a speed test done. The service is sketchy in and out all night and when you call tech they blame it on your router. Yet if you call them enough it stays on for 2 days.

There are two primary factors for deciding this review: 1 -…read moreNot delivering what the company advertises (99.9% uptime and 3-5Mbps download speeds) 2 - Terrible customer support We've were customers of Aloha Broadband for several years. We have had their service at multiple locations and paid for their upper tier, supposedly high speed internet in Puna, in hopes of having reliable internet for working remotely. Their service has been consistently poor, with frequent dropouts, multi-hour service interruptions without any warning or explanation, and terrible customer service. Aloha Broadband provides internet to areas that cannot otherwise get internet, though at a relatively high cost to the customer. In comparison, Oceanic Time Warner (who provides service to Aloha Broadband) offers plans of 3x+ the bandwidth, for 1/2 or less the price. Residents of these areas don't have a choice unless they are willing to settle into a 2 year contract with a satellite provider and have limited download caps. EDIT: a competitor, BAMF, is now offering better service in the Puna area. Speeds with Aloha Broadband are sometimes near what plan we have paid for (between 1am-7am), but 90% of the time, they are not. Aloha Broadband argues that the speeds are not guaranteed, and that the bandwidth is 'shared'. That means that they oversell their bandwidth. They front-load for quick downloads of websites and email. But this is unreliable for video and large downloads. They falsely advertise what they're offering. And, if you're further down in the chain of their towers, you get what's left after everyone else. Being someone who works remotely and requires a good internet connection (tech support), I contacted them several times about issues with their service. The number they offer is redirected to an independent and unaffiliated call center which does basic troubleshooting, then tells you someone will call you back for more complex issues. They say they can tell if there is downtime with the service and have always claimed it's been up 100% of the time. After contacting them several times, having jumped through all of their hoops, they blocked my phone number and sent me an email to tell me they'd take my money for their service... but, that they would no longer offer customer support to me. I've since moved, but have been told the phone number at the residence I was at is still blocked, years later.

Drain Man

4.9

(99 reviews)

Best person on the island to call for quick fixes and larger jobs…read more I know if I call Don, he will be there. Thank you for all your help over the years. Great value for the cost.

Drain Man did solid plumbing work for me initially. On December 23, they resolved a slow toilet…read moreseepage issue efficiently, and I was happy with the quality of the repair. Follow-up work (faucet replacement and shutoff valve replacements) had to wait for a building-wide water shutoff. When I learned on Jan 23 that a shutoff had been scheduled for Jan 31 (a limited, 3-hour window that happens maybe a few times a year), I contacted Drain Man immediately--speaking with the office manager and following up the same day by both text and email with full details. (These communications had concluded by 1:15 p.m.) By 11:30 a.m. Monday morning I hadn't heard back. When I called again, (the call rolled over from the office directly to the plumber, who said he was on his back underneath someone's sink), I was told nothing was scheduled and was asked for the work details again, despite having already provided them. When I expressed concern about the multiple provisions of the details--given the tight timing--the conversation was ended abruptly by the plumber ("I'm busy"). This experience suggested organizational and communication issues. That impression was reinforced by the fact that my landlord had also been waiting on an electronic invoice from the December visit and still hadn't received it by Jan. 12. Bottom line: if you're judging purely on workmanship, I have no complaints. But if timely communication, clear scheduling, and not having to repeat yourself matter to you, this may not be the right fit.

Yamamoto Electrical Services

4.6

(27 reviews)

Jul 27, 2018 HIGHLY recommended. We needed help. We were…read morelava evacuees and the place we moved to didn't have hot running water or stove. Scott came out and did an assessment. In less than a day I got a quote. I accepted the quote. We scheduled an early morning appointment, a workman came out (ON TIME I might add). And 2 hours later I had two 220v lines in the house to run an electric hot water heater and electric stove. Very neat, professional workmanship. Reliable and courteous company and management. Thank God there are still places like this that take pride in what they do. A++++++

I am so disappointed with how I was treated. In early 2024, Scott signed my permit application to…read moreprovide electric to the kit house I was having built. In December 2024, after waiting 9 months for permits, the house was framed. The plumber quickly did his part. Scott and I walked the house, I told him what I needed, and on January 20, 2025, sent him the plans. Initially, he said he had them; then I heard nothing more. He did not respond to texts or phone calls, I even taped a written request to contact me. I finally found him at his business, he said he would send me an estimate I then heard nothing for 3 weeks. In many texts, I asked him just to tell me if he was too busy. Today, I went to his business at 6:30 am, and asked him if wanted to do it. He told me I could "get in line" but it would be a long, long time If he had just responded to my texts, I could have found a new electrician and not have my house sit u touched since January. This is causing me to lose thousands on prolonged rent; fortunately my landlord is kind and won't evict me

Property Wash In Paradise

4.8

(12 reviews)

This company is amazing and will bend over backwards to help you and meet your timelines. When I…read morewas having phitis done for a priperty they saved my schedule by being flexible. Would recommend them anytime.

We wanted to prep our roof for solar installation so we contacted Property Wash in Paradise to give…read moreit a good cleaning. Caleb came to take a look at my roof and gave us a quote for a Soft Wash roof cleaning. I also asked them to add some pressure washing to our driveway and sidewalk, which had some moss growing. Today was wash day. Kai arrived and got right to work. He did a great job on the roof and flat areas as well. Went the extra mile with some edge work that was needed, too. He let me know about some minor trouble spots to be aware of and took great care of our needs. We're ready for our install and very pleased with the results!

16 Foot Cleaning

3.8

(14 reviews)

I would write a review on their service but I can't even get them to respond to my voicemail or…read moreFacebook DM. If their lack of response is any indication of their services, then I say NO THANK YOU!

I did not even get as far as hiring these people because the person who responded to my simple…read morequestion of how much he charges per hour was so rude! He offered me a rate of $200 so naturally I wanted to understand how many hours I was getting so I could compare it to other cleaning services. He said if I wanted to know his hourly rate, he was not the right person for me! Who can stay in business with such a rude attitude!? He seems sketchy if he can't give me a straight answer.

Affordable Cleaning

5.0

(6 reviews)

Mel was super friendly! She got so much done in 4 hrs. Am…read moreexcited to have her come biweekly ongoing. Great work!

Mel is so amazing! She does a great job and it's very affordable. Highly recommend her services!read more

Pacific Repairs

4.0

(20 reviews)

The first part of this seem to work very well was willing to help out and get our faucet repaired…read moreuntil our new faucet showed up and we called him to have it put in and he sends a carpenter to do a plumbers job. That's like me sending a bulldozer to repair your house. Very unprofessional and said it would be another few weeks when he got back from vacation to repair this. I said I was pissed off and this was bullshit and then he tells My Husband that since I'm cursing that he would have to charge for the repairs instead of doing them for free as he stated from the beginning. It doesn't matter the charge to me. it matters that the job is done and done, right. Not sending a carpenter who has no clue what he's doing to a plumbers repair. And I as I told him he can shove it up his ass before I hung up on the fool. There's plenty better and more professional services out there than half ass plumbers that send carpenters to do their job just because they're going on vacation very unprofessional. Money talks bullshit walks. Keep walking and enjoy your review and your vacation!!

Pacific Repair's was amazing! They are super responsive and give fast and reliable service. We tore…read moresome walls down, installed some doors and a window, all in less than 48 hours. Also, they charged us a very reasonable price for all the work that was done. Super pleased with the result. Highly recommend

First Choice Electrical

5.0

(6 reviews)

Lopaka is my first choice for electrical work. He always goes above and beyond the call. He fixed…read moreall of the electrical issues. He is a licensed electrician, very knowledgeable and dependable. I highly recommend him to my family and friends.

Lopaka was very responsive and repaired our recessed lighting, replaced a breaker and gave us his…read moreprofessional opinion on a few other electrical matters all within less than an hour. His rates are reasonable and he's a friendly, upstanding man. He will be our go-to electric guy from now on.

Makekau Electrical

5.0

(6 reviews)

Awesome service! We had a burnt dryer receptacle and we thought we just needed a replacement, but…read moreluckily Derrick was able to find we had a burnt wire too. With thorough and professional communication, he fit us into his schedule as soon as possible and catered to my own personal schedule! His work was very fast and efficient for having to do extra work than expected. We would highly recommended Makekau Electrical!

Derrick is prompt, fair and skilled. He completed my job in record time and was very fairly priced…read more I will have him back again when I do my next job. I recommend him without hesitation!

Hirayama Brothers Electric

4.4

(12 reviews)

Our contractor used Hirayama Brothers and they did an OK job. But they messed up some things. All…read morethe wall switches have a second switch that does nothing! We asked, and they said "one switch was for a fan light, and the other for the fan." Well, all our fans use remotes, so just need one switch. But did they ask us if we were going to use remotes. No! And then they wired the range so the wire didn't allow us to push the range back all the way. Dumb. We have solar with batteries, and even after we told them what should be hooked up to the batteries if the power goes out, they got it wrong. And some other issues that didn't make sense.

Bottom line - they quickly responded to my call for help, very professional, very thorough, got the…read morejob done and a reasonable charge. I was shown exactly what the problem was and how they fixed it. Above all, they were very easy to work with!

B Bautista Electrical Contractor

5.0

(1 review)

arrived within 1 hour. corrected others mismanaged work!! kind, efficient, knowledgeable…read more would call him again in a heartbeat. was recommended by long time friend.

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2 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

John H.

6 years ago

I hired this guy a few months ago to take care of my agro-businesses infrastructure and website. Ryan never met his deadlines and the projects went on and on with various excuses why things were delayed. He told me he fixed my invoiceing system but when we used it all the same issues were still there. After I asked him when our website might finally be up he stopped answering texts. Just really unprofessional behavior all around. For a better experience try Big Island Technologies, they were a great all around experience. read more

Kea J.

6 years ago

The other reviewers are right (why are those reviews hidden anyway, Yelp? Really shady). I wish I had read the other reviews earlier. Lost money to this scammer, stay away. Also overheard him abusing his girlfriend on the phone when he was here, very uprofessional. Ryan told me he didn't have what he needed to comlete the job and would come back to finish, but never returned. read more

Kama'aina Tech Solutions - telecommunications - Updated July 2026

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Kama'aina Tech Solutions

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T-Mobile

Alert Alarm of Hawaii

Hawaii Gas

Red Road Telecom

Netcom

Aloha Broadband

Drain Man

Yamamoto Electrical Services

Property Wash In Paradise

16 Foot Cleaning

Affordable Cleaning

Pacific Repairs

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Why does Yelp recommend reviews?

2 reviews that are not currently recommended

Kama'aina Tech Solutions - telecommunications - Updated July 2026

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T-Mobile

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2 Kama'aina Tech Solutions reviews that are not currently recommended

Why does Yelp recommend reviews?

2 reviews that are not currently recommended

Kama'aina Tech Solutions - telecommunications - Updated July 2026

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