I do not have any negative remarks towards the physicians at all with this organization…read more However, my complaint is with the staff. For two weeks I've had issues with this establishment. First, I confirmed my appointment verbally and via the automatic phone call. My issue: I came with my grandson only to be turned around stating only patients are allowed. I understand COVID 19 has changed things. That's information that should be given when confirming the appointment. I was told to were a mask but nothing else. No problem, please reschedule me for next week. Second, rescheduled appointment, I'm here alone, with mask on. Turned in my paperwork given at the last appointment. Ok, now I'm told your deductible is $xxxx and you have a $236 copay for today's visit! I'm going through the same pandemic everyone else is going through. I'm pissed! I suggested and asked why isn't this information disclosed the day before when the operator calls or when appointment is set. Smart mouth clerk says we don't that. We'll have to call over 90 patients daily to do that. (((Masking my anger and the remark I wanted to tell her))). Again, another day wasted! I will not reschedule for the 3rd time! Staff like this makes the physicians look bad.

Dr Ong is awesome. Staff is very good at communicating and answering questions and take the time to…read moremake sure to answer your questions. Highly recommend.

Dr. Lauren Carlson,is so kind. She explains things ,making easier to comprehend. And takes time to…read morelisten and her staff is always courteous.

This review is for the office staff ONLY, not the medical staff. I get a med check and blood draw…read moreevery three months. I make those appointments well ahead of time. Day before my scheduled appointment I get a text showing my 9:00am appt. A little later I get a voicemail indicating I needed to change which PA would see me - no problem. I call in, change docs. Arrive at my appointment ON TIME. I wait an hour, watching people go in, people who arrived after me go in. I go to desk, she says, your appointment is for 10:30. I say no, the text and voicemail said 9:00. The woman sitting in the scheduling chair turns and says (not to me) I called her but I don't know who she spoke to when she called back. I return to my seat, find the voicemail that says 9:00, go up and show the desk clerk and the scheduling woman doesn't let me finish and says AGAIN, not to me, I CALLED HER IT WAS 10:30! Here's the thing, I'm going to wait no matter what, I need the meds and blood draw. We all make mistakes, myself included, a little courtesy from either clerk, an apology, (sorry for the confusion) would have been appreciated. I work in customer service and the attitude, tone, and behavior of the scheduling woman would be something they could be fired for at another institution . To have that experience at the doctor is enough to give me pause to change doctors. Very disappointing and leaves a very bad taste in regards to this office.

Muy buen servicio! La doctora muy enfocada en la consulta,…read moresu consultorio está muy bonito y además muy bien cuidado. Puedo decir que es la mejor doctora que me a consultado. En mi experiencia con otros doctores han sido pésimas algunos solo se enfocan en el dinero otros nisiquiera te checan y te cobran demaciado pero cuando fui a consultar aquí es muy diferente. La doctora me explicó muy bien todas las preguntas que yo hacía me decía a que se debía y por que y lo mejor de todo es que la consulta solo fueron $35 dls! Una muy buena experiencia con alguien que realmente le interesa tu bienestar y no tu billetera!

Since Dr. Arnold left the practice went down. Dr. Nguyen does not honor any insurances that she…read moretook, her staff is always but the new doctor is too slow and doesn't listen to her patients like Dr. Arnold did. She's a good doctor but could use some bedside manners. You have to miss an entire day of work just for a sick appointment. Dr. Arnold,no never! Dr. Arnold cannot be replaced! I wish we would have had at least a 30-60 day notice before she left. Dr. Nguyen is not a good fit for Dr. Arnold patients! My family members and other elderly patients that were patients for years had to find another PCP instantly! Speaking for everyone... wish Dr. Arnold the best but I wish she had more time to find a better fit and train the new provider! If Dr. Nguyen will accept you as a new patient then go by all means but be prepared to wait all day. Again... she's a very good doctor. Just not a good fit

Dr. Arnold is the doctor who delivered me and has been my doctor for the past 24 years. I have…read morealways been comfortable with Dr. Arnold. She is a wonderful doctor full of knowledge. She has the best bedside manor, she is respectful and she's a great listener. She is unbelievably great with children. My son has never once cried while she was giving him his shots. Everything is exceptionally clean and all the rooms have fun different themes. They even have a special exam room for kids that have all kinds of toys for them to play with while your waiting. I've been with Dr. Arnold for 24 years and for the majority of the time, she has had the same staff. Recently a few members of the staff have been replaced with new people. I have not been impressed. Many of them are unprofessional with a lack of manors. However, Tom is great. He's quick, to the point, friendly, polite and professional. I always schedule my son and my appointments early and we are seen on time. If you are an established patient, you will find the open clinic to be helpful if you need to be seem right away. I cannot confirm the time/dates. I always avoid scheduling my appointment around that time, as the office becomes very busy and I experience a long wait.

I have been visiting doctors for 57 years and have had some very good ones. I can tell this lady…read moreis the best. Just knowing someone is not cutting corners is truly a blessing.

Outstanding service. Time to put politics aside. She has…read morecured so many people from COVID-19. I'm glad she has the courage to stand for what's right. Upholding her oath and remaining a woman of integrity and honor. Thank you for all you do. God bless you Doc!

Be sure to check for reviews located under the Dallas office at Baylor's Wadley Tower on Gaston…read more The physicians and staff are amazing and care about each and every patient. I delivered two babies with WHA along for every step of the way. My favorite Physicians are Dr, Rachel Kurian and Dr. Charles Brodsky. Both are experienced and top notch.

Scheduling was easy and fast. Dr. Platt was amazing and professional. Calmed some of my fears and…read moremade me comfortable throughout the appt