I wanted to take a moment to respond to Dwayne's response below: As I indicated in my initial review, the BUSINESS failed me. It failed me as a customer through an agent (that was apparently terminated due to her lack of performance). I never had any issues with Dwayne Kappell, the person, and in fact, as he points out, and as I pointed out, my only interaction with him was very positive! He is an experienced and knowledgeable person. However, Yelp is designed to let us review our experiences of BUSINESSES, and in this case, there can be no doubt that Kappell Insurance Services (a BUSINESS, not the individual) really dropped the ball. The fact that we "never met in person" is true, but not relevant to this particular business transaction. I don't have to meet the CEO of Delta to voice an opinion or complaint of a bad flight experience. But lest there is any confusion, I have updated my review to 3 stars, mostly because Dwayne took the time to respond. I have no issues with the PERSON Dwayne Kappell - I've never met him and our only phone interaction was quite positive. I DID have issues with Kappell Insurance Services (and to a lesser extent Anthem Blue Cross Blue Shield) and it was mostly tied to an agent that is no longer there. As Dwayne has moved to address these issues, I would say he is a concerned and proactive business owner, which is the kind of person with whom most of us would like to engage for services. The internet is indeed a wonderful forum where individuals can post their thoughts and opinions, and on a site dedicated to reviews, they must necessarily be "one side of the story" - they are, after all, reviews based upon the experience of an individual. By reading multiple reviews, one can get a better understanding of the "reality" of a business, and correct for isolated bad experiences. Unfortunately, the only people posting about this business on Yelp are myself (who obviously had a bad experience) and the business owner. Hopefully, satisfied customers will add their positive reviews and a truer picture of Kappell Insurance Services will emerge. read more

I am writing this in response to the former customer of Mr. Kappell because I feel compelled to keep good businesses going. I feel qualified to talk about businesses since I have been with my dad at his business(engine cores) for 36 years. When I was in 8th grade we loaded 350's and transmissions because that was our dinner that night. Now it is a lucrative operation. I can speak from experience. I played softball with Dwayne in the '80's and early '90's. I remember when he was an investment consultant practically at minimum scale. I remember him being VERY driven about his business. He was nice,articulate, EXTREMELY knowledgeable, and professional in his dealings. Now he has a location in the high-rent district on the east side. For over 25 years, he must have done something right. What I like best about Dwayne is you might not like what you hear but it's honest. Best way to do business. Period. I fully and heartily endorse Mr. Kappell as an insurance agent and would buy insurance from him were I not in New Albany with my dad's business. May God bless the man, his family, AND his business. read more