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    Karen's Creations Scrapbooking

    5.0 (1 review)
    Closed 11:00 am - 5:00 pm

    Services - Karen's Creations Scrapbooking

    Cards and stationery

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    3 years ago

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    Designs By Brenda

    Designs By Brenda

    (2 reviews)

    I placed an order for a nice bouquet for my wife. i originally asked for delivery to our house not…read morefar from town as my wife would be home. I then called at 10:05 when the shop opened and had to leave a voicemail asking for change of delivery to my wife's work; as she ended up going in that day, which is two blocks from the flower shop. I called again around 11:00; getting voicemail again, to confirm the change of delivery. I called one more time at 12:30 to confirm my messages were received, and yet voicemail again. I finally called one last time and decided to use her "after hours number" even though it was during store hours. Her voicemail and website both showed the store was open. Upon answering the phone this final time she advised me that "she had not made it in due to inclement weather" which is okay but she also said "I received your order information here at home but I could not make it in." so at no point did she call me or update her voicemail or website to alert customers that nothing would be done that day. I did get an apology but with the knowledge of not operating that day she took no action and also took no action to rectify the situation. My advice, go elsewhere. Who knows what level of service she would provide after that.

    I ordered some flowers from this florist off thier website as I do not live in the area and they…read morewere for a death of a loved one so I wanted to make sure that what I ordered would be what was advertised. The person I sent them too was happy with the flowers however of course they wouldn't know what I was ordering. She thanked me for sending them and shared a photo of them with me. Ive attached photos of both: advertised and those received/delivered. I called the store and informed them that the two look nothing alike. I was told they didn't have the same vesel but there were more flowers in the delivered one because the vesel was larger. I was also upset with the greenery (Christmas looking pine as these were sympathy flowers!) and the online photo didn't have as much greenery! I was told it is the winter greenery not Christmas greenery. The store offered to redo the arrangement, HOWEVER I did NOT want this to happen as they were grieving! Then they offered to drop off a new one, again I said NO because I didn't want them bothering them. Also the person who received them didn't complain about them, I was upset with what was sent out! I didn't ask for a refund, however I felt that a discount should have been offered! It was not! I even went to far as to inform them that I hope I didn't have a reason to send sympathy florals there again but if I do I wouldn't utilize thier services again. I was told well if you need too next time you can call and tell use what you'd like. At that point, I just said thanks and hung up. Now you decide does what was sent and what I thought I was ordering LOOK ANYTHING CLOSE? Other than being white flowers, NO IT DOES NOT.

    Karen's Creations Scrapbooking - stationery - Updated June 2026

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