I purchased my home in Albuquerque 18 years ago,moved it to northern NM. ..it is by far the best i have found. It was $125,000 then & top Quality with lots of upgrades, even added 4 extra feet..It istill there Looks great..I am pleased with the craftsmanship & quality of workmanship & delivery . I would purchase another for sure read more

Lisa Bean has been a joy to work with. She's kind, patient, and communicative. I'll update again after we receive our home, but so far the process has been a pleasure. read more

I really want to thank Ken Smith for all his help on helping me purchase a new home. He has worked with me so much, and I really appreciate him. From the day I met him, he was professional, friendly, and explained everything to us. He didn't beat around the bush he was straight to. the point. To any other buyers, I really recommend him for his help. Thank you, Ken Smith. I really appreciate you! read more

Always available when we need her. Right prices and many options to choose from. Also a good understanding of the product.

Craig and his staff were kind and personable. Very pleasant team to work with. Craig always answers his calls and returns my calls quickly!

Mike Dorsey has been very helpful in providing information on options in manufactured homes. Hope to make a decision soon.

Lisa Bean was exceptional to work with because we had a very long time to process my home purchase. She was so patient and understanding. I look forward to working with her until my home purchase is complete. I know she will be most helpful. This is my first manufactured home and I'm hoping Direct Homes will be guiding me through this purchase. read more

Craig has been very helpful in building the house I want. He is plesent to work with.

Do not buy from this Dealer . Never wrote a yelp review before. Mobile homes do not look like mobile homes inside. I feel for it too. Looking to sue! All walls cracked after set but that is not the biggest issue. Manager Scott and field rep Steve don't care about your problems, they only care about sales. I can not get a title!!! If there is no title, you can not convert personal property to real property in the state of new mexico. And I can not sell the home. If you have similar problems contact me at 505 270 5029 and we can sue them together under a class action suit. Let's do this. They do not care!!! read more

I bought my home in 2014. Immediately started having problems with my furnace and was given the run around. It took the contractors several times to go and fix it within weeks apart (it was still under warranty). It finally stopped working, called a licensed plumber and was told it needed to be replaced. The second year (2016) my ac stopped working. I called a plumber and was told it was installed improperly, filled it up with freon and left. Now here I am today calling another plumber because it's not working again. Second plumber tells me the same thing that it wasn't installed right and that he's never seen anything like it and needs to be replaced. Last year 2019 my water heater broke. Called a plumber and was told it was not properly installed and could've caused an explosion. I was furious at this point, had tried to contact homes direct many times through email and phone to no avail. I finally got a reply when I threatened a lawsuit. I was told everything passed inspection on the sight and that the "plumbers were wrong." I have had nothing but issues with this house and have spent thousands of dollars replacing all the appliances that were otherwise fairly brand new. These guys must be working with contractors who aren't licensed and they seem to not care about fixing the issue. Save yourself the sanity, don't go with these guys. I'm physically sick of what they're doing. read more

We're nearing final process of purchasing a home from Karsten - it hasn't been a totally smooth process, but they've mostly been ok to work with. We originally contacted them in late June b/c another mobile home company we were dealing with wasn't clear about factory production + delivery dates, and we are on a tight timeline. They were helpful and helped us spec a home that's a good fit, but the salesperson strung us along regarding delivery dates, and seemed very casual about the whole thing even though we were 100-percent clear about our needs (my dad is elderly, and we sold his home so needed to get something quickly). The manager Todd did step in, and helped get things moving so we're appreciative of that. I'll update this review with more info when complete, but if you're purchasing a home it may be best to expect an extra 6-8 weeks than what you are told (probably a good idea generally, but we simply didn't have that time to play with). read more

My wife and I recently purchased a home from Homes Direct in Albuquerque. When we started the whole process it seemed like everything was perfect but as the deal progressed the professionalism and customer service decreased. It seemed like once the company received our money they just threw us on the back burner. Once our home was completed then it was time to start dealing with the logistics such as transporting, delivery and set up. A gentleman by the name of Steve Carmen is the one who deals with this part of the whole process. Out of the entire process he was supposed to be communicating with the electric companies, the county, and the other contractors/sub-contractors involved but did a really POOR JOB at it. I ended up having to contact ALL of the contractors myself including the electric companies because this guy didn't do his job. I was delayed from living in my home by 2 weeks because this man had a failure to communicate with other contractors and the county letting them know when a certain process of the home was completed so we were at a stand still for a whole week because of the lack of communication. During this time we were homeless because we had expected to be living in the home already so we were staying where we could for the time being. When we finally were able to move in our home we noticed that there were door knobs missing, he told my wife he would go the next day himself and install them. Later that next night after arriving from work, we noticed he had gone to our home, but just left our knobs on our table to install ourselves. I know this isn't a big deal with the door knobs but my point is this company stated the would do things that they did not do. Our salesman was Lisa Bean. She was ok. She did her part but when it came to contacting someone to find she would love transferring us to the voicemail of Steve. It seemed like the only time we actually got straight answers from this company was when we spoke to the General Manager Todd. After everything was set up and we were living in our home our water heater was giving us problems. It was to the point where every day when going to take a shower the water was cold or barely warm. This problem continued for about a week or so then we contacted Homes Direct stating the problem to our salesman Lisa. After stating what the problem was to her she then stated "well you better call a plumber" then said she would let Todd (general manager) know the situation. I thought this was total BS because Karsten is supposed to take care of your home for the 1st year. Anyways after a few more days we were still experiencing the same problem until one morning we awoke to a loud bang, and our home smelling like propane. We then called the company again to tell them the problem and spoke with the GM. He stated that he had never head of our complaint before and that our salesman never relayed the message. He then had a member from Karsten go and inspect the home and water heater. The tech stated that we needed a new water heater because ours was faulty and whoever installed did not do it properly. Most of this could have been handled differently if these people would just communicate and did what they say they would do. I hope to anyone that is giving Homes Direct their business will not have to go through what we did. It was to the point where we had to contact the actual company CEO in California. All I can tell you is if you have Steve as your set up guy, be ready to do all the footwork on your own if you want this entire process to move in an efficient and timely manner. I will tell you that the only person I can refer with confidence that did do an AWESOME JOB was Albert Chavez with Casa Blanca Builders out of Moriarity. This gentleman went ABOVE AND BEYOND! He would contact other contractors himself (even though he had nothing to do with them) to get us a straight answer because the staff at Homes Direct would not. I highly recommend this contractor if you are buying a modular/mobile home. He was ALWAYS efficient, professional, honest, respectful and just an all around good guy. He would always answer his phone when being contacted and if there was an issue he would address it upfront. His crew is amazing. I have never seen a crew work so hard and for so long of hours. There were days his crew would arrive at 7:00 AM and not leave until 8:00 pm. They did an awesome job on our foundation and skirting. If I ever need anything as far as construction work I will definitely be calling Albert and his crew. read more