In my opinion, Annie is the best agent I've ever worked with…read more Beyond being a great realtor, Annie is honest, truly cares about her clients, and a kind person. She was very professional, patient, and made the whole process as smooth as possible. I highly recommend Annie if you're buying/selling a property in the Bay Area.

Annie was amazing as my realtor! It's hard to put into words, but coming from another agent I felt…read morelike the general feeling I got from Annie was that she was not trying to rush me out the door to close and immediately cash out on whichever offer flew in first with an acceptance. We looked through numerous different listings and discussed the pros and cons and I felt very well taken care of throughout the process! I think as time passed, Annie was really good at identifying my own personal preferences and desires for a future home and would be really candid about some listings that she felt like did not fit my lifestyle. She even went above and beyond and went to open houses on my behalf and facetimed me in when I was ill. Eventually, we ended up closing on an off-market house which for me was like the holy grail of any house search. I'm very happy with the results of our search and would highly recommend Annie (and have) to anybody seeking to find a home without feeling unnecessary pressure on houses that were anything less than perfect.

Rachel Swann and her team helped us sell our Noe Valley Victorian for well above asking under a…read moretime crunch, as we had already purchased another home. We vetted several Noe Valley realtors and chose Rachel because of her professionalism, knowledge, "can do it - get it done now" attitude and strong work ethic. She and her team were exceptional in every way - responsiveness, getting our home ready and staged for sale, marketing and negotiating until the early hours to close the deal. She makes excellent recommendations regarding home prep and has the contractors on "speed dial" to start work immediately. We just can't say enough about Rachel Swann and her team! We highly reommend using the Swann Group for the sale of your home. Thank you Rachel!​

Seriously, people. I have never seen a professional service provider with all 5 stars, until now…read more But I am not at all surprised that Rachel is the first I've seen. My husband and I have moved multiple times and worked with many realtors. We have never worked with someone like Rachel. We are so thankful that our friends referred her to us. I was skeptical at first that someone could really be so great - after all, what real value to agents add nowadays given the age of the internet? (So I thought...) You tell her your tastes one time and she gets it. We were in the market for a home needing TLC and she was spot on with a number of places she showed us. She also was more than willing to work on deals that were complicated (probate, estate sales) and that would take more of her time/energy. If we sent her an inquiry about a place we saw on Redfin, she would respond quickly with details on why/why not it was a place to see. Even when we were unavailable to see a place, she would go check it out on our behalf. No bringing you to see homes that don't make sense. You don't have to ASK her to get info on a house from the selling agent, she does it automatically. And she gets every last detail, including multiple reports that underwriters need nowadays. She will be honest with you about if a house is over/under/fairly valued. You don't have to worry about her showing houses only at the top of your budget. Or fighting to get you the best selling price, even if it is only $5k difference (or a better toilet when the seller has to install one! HA!). She also doesn't sit on her hands when things, procedurally, get hung up - she gets on the phone to figure out a solution even if the other end isn't playing nice. Even more, Rachel really pampers her clients even after the close. She continues to check in and see if she can be helpful with anything as we go through our reno. There are so many other examples I could give for why Rachel is just an awesome human being in addition to an incredible professional. We. Love. Rachel. You will too.

My experience with Judy was (regrettably) TERRIBLE, echoing what other reviews here have mentioned…read more If you know her, you know Judy is 100% shrewd, which is useful sometimes in an agent. But it's a different story when the shrewdness is driven by self-interest and accompanied by blatant deception and manipulations (how is she still practicing?). As her client, I expected honest candid transparency (since it is MY property), and hard work from her. I got neither. This is the third house I've sold in the Peninsula, so I'm no newbie to the process. But my god, I should have listened to the "warnings" I heard from others in the community. In the end, I picked her because I felt her shrewdness would help me get a better price. I was wrong and 100% regret choosing her. I knew I was taking a risk, and I have learned my lesson. Honesty matters in an agent-client relationship. I don't care if she finds a way to inflict revenge on me for writing this review. I feel it's a public duty to share my experience of someone who performs their job unethically. I didn't share this feedback directly with her because I knew she would feed me more lies to cover up what she did. She knows what she did. And she probably feels like she got away with it successfully. How many times will this happen before more clients speak up? It's absurd. For the amount of money I put her in her hands, I expected fairness, honesty and decency.

Judy just sold our home for us and we are over the moon!…read more I'm a working mom with 2 very young kids and felt like this would be an overwhelming project. She and her team helped make the whole process manageable by recommending great people and providing actionable checklists. I felt like I had a great advocate in my corner the whole time. Best yet, Judy had a strong vision as well as an adaptable and prescient strategy. The house is absolutely beautiful and there were some definite strengths, but it also had its challenges. She presented the house in the best light and found the exact right buyers for us. She and her team have such extensive knowledge of the area, the processes, marketing, but most importantly, they really understand human nature. She should teach classes at business school! We really hope we can work with her again.

Joy has been in the business for a long time and knows a lot about the Real Estate market. We sold…read morea home out of state and had several questions regarding the paperwork. She reviewed the contract with us and walked us through the process. She was able to answer all of our concerns and gave us great advice on questions to ask our realtor. She made us feel comfortable with the process. She has a lot of confidence and knowledge about the business and makes her customer feel like the number one priority.

We feel so grateful to have found Joy Hitzeman. With Joy's help we found our cute little home…read morealong the coast! Joy is such a hardworking professional who makes her client her top priority. We appreciated her keeping us informed via text and emails the whole way through to the close of escrow. Joy is such an amazing person, so positive and cheerful; always listening to her client's needs. During negotiations she comforted me several times with a reassuring text message. We whole heartedly recommend Joy Hitzeman for all your real estate needs. C and GM

Working with Heather was incredible! We were first time home buyers and didn't know much jumping…read moreinto our search. Heather helped us so much and we really can't thank her enough! Heather is attentive, knowledgeable, fast, professional, and seems like just an all around caring and delightful person. She was never pushy and really helped us to figure out what was best for us and did not try to push us in one way or another. We met up so many times during our search to check out condos and homes together. It was a fun and exciting process and even if something turned out to be not quite what we expected it helped us to learn what was important to us in our search. Heather never made us feel we were wasting her time or anything like that. It was all a learning experience and she also gave us so many tips around each place regarding the neighborhood and things we should check out. She was also great at helping us work through disclosure packets and helping us to make an offer. Speaking of offers she helped to edit our letter to the seller and made it so much better than we could have alone. Heather also knows a lot of other people in the industry and who she suggested for our loan was really great as well! Hope to work with you again Heather and we will invite you over after we are all moved in! Heather, you are AWESOME!

Our offer on our very first home was just accepted - we are over the moon and we really do owe it…read moreall to Heather! We had viewed a house over the weekend and fell in love with it but our realtor was on vacation in France. The house was also taking final offers in just 3 days. Luckily our realtor was able to refer us to Heather. Heather stepped in immediately and was such a huge help for us. She was professional, friendly, a true expert in the field, super responsive, thorough, and made the complex subject of offering on a home incredibly clear. In no time, Heather had read the disclosure documents, highlighted pertinent information for us, and offered to meet us at the home. She helped us make sure that it was physically ready for us and that it was actually the right choice for what we were looking for in a home. After the offer was submitted she was able to network extremely well with the listing agent and kept us updated almost hourly throughout the offer process. This was great as we were on the edge of our seats, checking our email every 2 seconds in anticipation. To top it all off, we didn't even have the highest offer but ours was chosen due to Heather's advice in how we structured and communicated it. Thank you so much, Heather, for getting us up to speed in such a short amount of time and ultimately helping us land our dream home at a reasonable price. It was such a pleasure working with you!

Buying a house from 3,000 miles away is a crazy idea, but Jessica made it work anyway…read more We tried other 5 star agents first. Fancy portfolios, polished pitches, no clue how to find what we wanted. Jessica knew. She sent us video after video and caught things other agents would've walked right past. She pointed us toward the good deals and flagged the landmines before we stepped on them. Nothing was beneath her or beyond her. She crawled into a bug-filled crawl space. She got blasted by an alarm sprinkler. She went to the library archives (the archives!) to research a property. All with the same unflappable chill, which is exactly what you want when your home search drags on and the market does not meet your expectations. She never pushed. She never sugarcoated. We could be blunt with her, she could be honest with us. Honestly, chatting with her made the whole thing oddly entertaining. We weren't expecting house hunting to be enjoyable. She made time whenever we were in town and dealt with the difficult agents so we didn't have to. And there are a lot of difficult agents out there. Jessica wanted us to find the right house, not just a house. She earned our trust and never dropped it.

My husband and I were first-time homebuyers, and after spending about four months in the market…read morewith another agent, we weren't seeing the results we had hoped for. It started to feel like homeownership might not even be possible for us. In January, we visited an open house where we met Jessica, and from the moment we spoke with her, we immediately connected. She was warm, personable, and easy to talk to. Even before we officially started working together, she went out of her way to send my husband listings--without us even asking--and somehow, every single one matched exactly what we were looking for. Once our previous contract ended, we scheduled a virtual meeting with Jessica to explore working together. After that conversation, it was an easy decision. She is incredibly knowledgeable, hardworking, and genuinely invested in her clients. She answered all of our questions in a way that was clear and easy to understand, and her transparency throughout the process immediately eased our anxieties. For the first time in months, the home-buying process felt exciting again. We were unsure about where we wanted to live and whether a townhome or single-family home would be the best fit. Jessica patiently walked us through the pros and cons of each option and helped guide us toward a decision that made sense for our future. Within just two months, we found a home we loved. We toured it on a Saturday afternoon, and by that evening, Jessica had already reviewed disclosures, contacted the listing agent, and prepared a strong offer. By Sunday night at 11 PM, we found out our offer was accepted! Even more incredible--we weren't the highest offer. We truly believe that Jessica's responsiveness, strategy, and strong communication made all the difference in helping us win our home. We are beyond grateful for Jessica and everything she did for us. She made what could have been a stressful experience feel smooth, exciting, and ultimately successful. We can't recommend her enough!

Kathy Tai, is a great realtor and person, whether you are a first-time homebuyer or buying a second…read morehome, you will love working with her. For the San Francisco market, I had a low price point and a dedicated parking space mandatory, despite these challenges, Kathy never lost patience and help me consider all the options. She is responsive, accommodating and does her homework. She carefully read the mountains of disclosures and did a great job pointing out areas I should be concerned with, even if it meant walking away from the deal. She is a fantastic negotiator and helped me get a "killer deal"! I am so grateful to her for helping me find my dream San Francisco condo!

Fiona and Kathy are one of the best people I have met in my life! I met them at an open house in…read moreSan Bruno and was immediately attracted to their people skills. We have been searching for 8 months and have seen quite a few open houses but lost 5 bids before we found a gem. It was an opportunity of a lifetime in San Mateo and we immediately sealed the deal with a swift and decisive offer. I don't know what they did but the house was appraised 210k above what I paid for so I honestly felt like the luckiest person alive when they signed the contract. Just to top it up, they bought me new a washer and dryer as house warming gifts! Truly dedicated and sincere people. You won't find any agent better than them.

Thoughtful, available, well-connected and professional realtor 10/10 recommend working with her…read more Erin walked us through our first home-buying experience in El Cerrito and patiently answered our many questions. She toured a lot of homes with us and did a great job learning our wants/needs in a home. Erin is well-connected in the industry and we often felt like having her as our partner gave us a competitive advantage. After a short few months working with Erin, we ultimately found ourselves in our dream house on a hill in El Cerrito with a beautiful view of the bay. We feel that we got a good price at a time when inventory was quite low! Thank you Erin!

I have worked with Erin as a seller's agent and am currently working with her as a buyer's agent…read more As a seller's agent, Erin came to our first meeting prepared with a binder of relevant data and comps for my house. She also made sure I understood my rights as a seller in terms of commission. She answered all my questions satisfactorily and advised me on the best time to put my home on the market. Erin was also understanding of my budget for selling-related costs and my selling timeframe restrictions. My house was on the market within a month of first speaking to her, and sold well above asking. I trusted Erin's instinct that there was room to negotiate a higher offer than what we initially received, and her instinct was correct. Overall, it was an extremely efficient and satisfactory selling experience. I appreciate how quick and responsive Erin is, which is part of the reason I am currently working with her as a buyer's agent. In one case, I dropped by an open house on a Sunday at which time the seller's agent mentioned offers are due the next day at 10am. I reached out to Erin promptly asking if it was too late for us to get through the paperwork for an offer. Erin was able to get the disclosures & share them with me, email me a summary of key items from them, and make comp recommendations. We were able to get an offer in by the deadline. I trust her expertise on what a reasonable asking/offer price is, which helps me focus my efforts on the right properties. I highly recommend working with Erin in either capacity.