My daughter had Kat Williams as her agent. Oh my gosh, I thought your assigned agent is supposed to help you. My daughter had a minor accident and reached out to Kat Williams over the last 2 weeks. She sent 3 emails with NO response. She called the local office and was transferred to the 1-800 corporate line every time! She was contacted by the local office directly to sell her life insurance. She was never responded to about the accident. Kat finally replied when she told her she was changing agents. Her response was "I didn't have full system access". I'm not sure what that means and why she couldn't bother to respond to the 3 emails and 3 calls.. My daughter contacted a new agent to change to and they responded 10 minutes later. The Kat Williams office is useless!!! They were worse than that since they didn't help my daughter with her claim and she is out $1000. read more

Best staff and management of any company in New Mexico! Kat, Sean and their team exceed expectations.

Great customer service Jordan, thank you! Insurance is very expensive in New Mexico but State Farm has competitive rates.

Jamie was extremely helpful and seems to be very competent. I had been told and promised I was insured, after policy lapse because of their error (found out when I called to file a claim). Only to find out that I was driving around Texas with No insurance (also only found out because I called about a window)! Also I had been charged a little over $762 for a truck that we sold and notified them about two years ago! Somehow it was put back into my business account that never had it in the first place??? Jamie got a refund submitted that should arrive soon. Jamie got my insurance back up and running so I feel relatively sure I am covered. It has been total nightmare and a large worry not knowing if your insured? If I had not called I would have never known. It scares me to think that I could have had an accident and not been covered only because their office messed up. Needless to say I am still out about $3000 cash that should have been covered by insurance had my policy been active. Jamie saved the day.... read more

21 year agent dedicated to helping the community. Unfortunately fake reviews are not a true reflection of the Agency or staff.

Super attentive, always has my back and can easily take care of my home, rental, car, and other insurance needs. Thanks Kat!

Great agent to work for and very attentive to her customers! She's definitely dedicated to her job and works hard to make sure staff and customers are happy! I highly recommend Kat Williams read more

I switched all my policies over to Kat a few months ago. She did an incredible job of looking for discounts for me and making sure I had sufficient coverage. She found coverages I should of had that my other agents never even noticed. I have several polices and have to call her office often. Her staff always answers and handles my service needs asap. I would highly recommend you hiring her as your insurance agent. read more

Knowledgeable agent who offers efficient service above and beyond expectations. I recommend her office to friends and family.

This lady was horrendous! Wouldn't call me back for weeks. Then she never had time to meet because she was out of town. She was rude, rude, rude every time we did speak. I love State Farm, just not this lady! I found another State Farm agent that was attentive and had time for new business! Stay away from this place at all cost unless you want to wait years for a policy and don't mind dealing with a rude person! read more