All I needed was an endorsement for an insurance claim check. After 5 weeks I thought the problem…read morewas with the USPS. It was V.I.P. Mortgage. Extremely poor execution on a number of issues. Lost paperwork, no follow up, In deference, blaming others. For future homebuyers do your homework on mortgage lenders and brokers, I was referred to this company by my realtor. Turns out it was a bad referral.

From the owner: V.I.P. Mortgage, Inc. wasn’t started as a company, but as an idea. An idea that the mortgage…read morelending process could be simplified. An idea that the dream of homeownership is very much alive and well. And, an idea that the people working on your loan understand what you are going through because they have been there themselves. Founded by Marine veteran Jay Barbour in 2006, V.I.P. Mortgage, Inc. has grown from a single office with two loan officers in Scottsdale, AZ, to over 20 brick and mortar branches (across many states) with a few hundred licensed loan officers. V.I.P. Mortgage, Inc. funds several billion dollars in loans annually and consistently ranks at the top of numerous industry rankings. While V.I.P. Mortgage, Inc. has grown significantly over the years, we haven’t lost sight of our core values; to give back, provide exemplary customer service and not only meet, but exceed, each customer’s individual needs. V.I.P. Mortgage, Inc. doesn’t just do business with customers, but builds customers for life.

Megan and her team did an incredible job with finding us the perfect mortgage for us! They are the…read moregreatest ever and I would recommend them wholeheartedly for all they do and did for us! There are no people better than them! You couldn't find a better Mortgage team any where! Thanks Megan and your entire team for everything!!!! All Best Always, Charles and Monika Prince

I wholeheartedly recommend Laura Kidd to anyone in need of mortgage services. Her professionalism,…read morededication, and genuine care for her clients is truly unmatched. I am a repeat customer. She helped me with my first home 11 years ago. I was so pleased with her services that I went back when I was ready to relocate and purchase a second home. I can't thank her enough for her kindness, warmth, dedication, knowledge and support throughout this process. What stood out most was her commitment to providing exceptional customer service. She was always available to address any concerns, whether via phone or email. Her responsiveness and attention to detail is excellent. Even my realtor as well as the sellers agent were also very impressed with her services. Thanks to Laura Kidd, I am again a proud homeowner and couldn't be happier with the experience.

I learned from Yelp about VIP mortgage, ive read all the reviews and they are all true!!! So when…read moreyou're reading this, look no further, they are the best in the valley!! Mike and his team has helped us purchase our dream home on a target date and did everything so smoothly and seamlessly. With what seems to be a stressful, complicated and scary decision to get into, they've been very helpful every step of the way. They would respond to inquiries quickly and even reply back to emails after office hours. They have referred us to arealtor/agent named Beth, who was very awesome. She even had multiple visits and doing video recordings of the properties as we are way out of town. She has responded to all emails and texts even in the middle of the night. Learned a lot from her with this experience. This is a very memorable experience for us as we are first time homebuyers! So if you want to be like us having a stress,free journey, let Mike and his team help you on this!!!.

Mike is one of my most preferred lenders. He is incredibly personable, always immediately…read moreresponsive, and takes great care of my clients. He is very knowledgeable and knows all the loan options to best serve my clients. He also keeps in touch with clients to offer refinancing and HELOCs when rates go down. He also takes the time to make sure client understand their funding, how the process works, and makes sure closings are on time or even early. Finding a lender I can count on and I feel comfortable referring to all my clients is a huge asset. Dawn Elliott, Realtor Tierra Antigua

You guys....i can't even tell you...Gena is the BEST. Like…read moreTHE BEST. This is the 3rd time around I've used her and I wouldn't settle for anyone else. Every real estate agent I've had sings nothing but her praises. She's quick, responsive, and doesn't mess around. It's to the point where I just defer to her judgment because she hasn't steered me wrong yet. It also helps to be able to text, email, call her anytime of day pretty much. I don't think she sleeps. Seriously. Homegurl is just a loan machine I think. I was offered a discount through my employer to use a different lender for the sale of my current house and I declined it, just because I trust Gena so much and I didn't want to mess around when it comes to hundreds of thousands of dollars!

Great working with Gena on planning to purchase our first home. She walks you through the entire…read moreprocess so you know exactly what is needed and to expect. She makes the process less daunting and pleasant! Thank you for helping us and giving us advice!

Megan cloud and her entire team are the best in the business. From beginning to end, they are in…read moreconstant communication, set realistic expectations and provide you with the best mortgage advise possible. I highly recommend working with them.

Megan was very courteous and professional, providing clear explanations of the terms and conditions…read moreof all of the paperwork. She was patient and made certain that our interests were protected during the whole process. All actions requiring her followup and intervention were handled. We are quite pleased with her performance, and the overall experience she has! If you need a home loan, Megan is THE person to use!

Fantastic customer service with this team. Super fast underwriting and efficient. Also, this team…read morecan find solutions to difficult loan files. The best in the business!

Don't appreciate being solicited via tex message using my name and asking if I need their service.read more

I was referred to Austin from my Realtor and I am so thankful. I had an extremely fast closing over…read morethe holidays and his team just truly outshined. I would refer anyone to use The Bates team for their mortgage needs. I'm writing this review on the way to my new home!

I recently completed a mortgage transaction with Austin and his awesome team. I say awesome…read morebecause we met under trying circumstances, and Austin was committed to helping us find resolution to close the transaction for our dream home. They worked tirelessly, as there was a time constraint involved . The first night, Austin answered my questions via email till 10:30 pm. That was a sign to me that he and his team go way above and beyond the normal mortgage company. I have so many words running through my head when I think of this team. Here are a few: Dedicated, reliable, communicative, professional, timely, and most of all compassionate. I 100% recommend Austin and VIP mortgage, and will share my experience on all of my social media sites. They are so deserving. Thanks again!

Mike was extremely helpful, knowledgeable, and able to respond to my numerous questions. As a…read morefirst time home buyer, the confidence I gained knowing that my banker was not only understanding but knew exactly which questions I would ask made all the difference. I would and already have referred Mike to family and friends. -Adam