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    Kathy's Custom Catering

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Kathy's Custom Catering

    Catering

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    Mad Hatter Catering

    Mad Hatter Catering

    (3 reviews)

    We used Mad Hatter to cater our small 50 person wedding and they did an incredible job! If you're…read moretrying to decide whether or not to add the appetizers you absolutely should because our guests loved them during the cocktail hour! Mad Hatter also communicated really well with us especially since we had so many questions pertaining to dietary restrictions for my wife and ensuring the food wouldn't contain certain things (gluten/dairy). The dinner went over great with our guests and it was just a perfect fit for our wedding.

    We had very high expectations for Mad Hatter Catering, but unfortunately our experience was…read moredisappointing overall. Throughout the planning process, communication with the catering team was sparse and often difficult, which created unnecessary stress leading up to our wedding day. Better and more consistent communication would have made a huge difference in our overall experience. On the day of the wedding, the food quality did not meet the standard we were expecting, especially for the price point. Service was also noticeably slow, and the bar service in particular was lacking. We were told one thing regarding timing and expectations, but the execution fell short, which was frustrating on such an important day. That said, the staff was polite and there were a few dishes that guests seemed to enjoy, so I do appreciate the effort that went into serving such a large event. I truly wanted to love our experience, which makes this review especially disappointing to write. Unfortunately, based on our experience, I do not feel the service and quality matched the expectations that were set.

    Azafran

    Azafran

    (8 reviews)

    Absolutely amazing experience with Liza and her team!! Family vacation in Blowing Rock was made by…read morethe wonderful dinner they made. Communication was great! Super collaborative! To accommodate 9 people is a lot and everyone was dying over how amazing every dish was. The biggest struggle we had was not licking the bowls clean because we knew we needed to keep room for more. Also leftovers were given which was unexpected but super great. Everyone loved all the local aspects of every dish. Knowing it was helping local farmers just made the experience even better. Liza and her team are seriously phenomenal!! If we ever have the chance to have this private dinner experience again in Blowing Rock area, there is zero doubt we will be calling them up again. Still dreaming about this dinner !!!

    First, my wife and I would like to acknowledge that this is a local business that lost most…read moreeverything due to hurricane helene, and along with our community we feel for them and hope sincerely they can rebuild That being said, if you plan to book this company for any catering event, in any season, please read their Natural Disaster policy, and know you will be given zero grace and could lose thousands of dollars for an event you did not get to have due to a unprecedented natural disaster. My wife and I worked very hard to save for our 9/27/24 wedding. We knew it would be a rainy week, but no one expected a hurricane to hit our mountain town. We woke to a message from them the morning of the event, as we were evacuating our flooding wedding venue that read "What is your plan for today? Are you looking at rescheduling?  At this point is is unsafe for anyone to be on the roads, so we are wondering what the plan is! Thanks so much, stay safe!" Clearly, our focus was on our safety and our loved ones, and once we made it to safety we knew there was no way we would be having our wedding on this day. We then told our day of coordinator, once we got cell service briefly, to tell everyone to stay home. We understand they spent money on the food, we by no means expected a full refund. But like our other local vendors, who had a similar policy, we expected a partial refund. My advice, book with the utmost caution and know zero grace will be given.m Reply to Azafran response: The reason for a three week delay in requesting a partial refund was out of respect for you and your business. I saw that your kitchen was flooded and decided it would be best to wait to reach out to give you time to cleanup and recover. My wife and I live here, we are apart of this community, we wanted to wait for a more appropriate time to discuss business, seeing the devastation our community has faced, including your business. In my initial email I never once "demanded" a refund. I requested a partial refund, fully understanding we would be paying for the food cost your company had already absorbed to cater our event, given we never received the product due to a natural disaster out of either party's control, we felt a partial refund request was within reason. It is incredibly misleading to label our cancellation message as last minute. At 7:45am we received a message from you saying that it was unsafe for anyone to be on the roads. You insinuated that it would be impossible to cater our event with that message. Again, we were evacuating our flooding venue with zero cell phone service, trying to communicate with not only our vendors, but also our family and friends. Once we received cell service, we reached our day of coordinator, who communicated with everyone to stay home, I am posting this review to let potential customers know that with Azafran they are not sent a contract full of clauses to sign. They are only sent an invoice with a price. It is only on the bottom of the website that you will learn that they offer no refunds for inclimate weather, again including natural disasters. We want future customers to understand that Azafran will show you zero grace and is unwilling to reach a compromise.

    Kathy's Custom Catering - catering - Updated May 2026

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