I began going to Synergy Advanced Healthcare for GP care. Over time the office noticeably…read moreexperienced challenges with reliable employees and tech communication where scheduling and Rx refills were challenging. With the recent move to the Torrington office is obviously streamlined, organized, immaculate and very welcoming and with Magnolia Health & Infusions across the hall offers broad alternative health treatment. Brandy has meticulously prepared options for my healthcare needs without feeling pressured to purchase uninsured choices. Time has proven to me, Keith and Brandy's full spectrum health care is personal and I highly recommend their care to everyone!

it's amazing to be stuck in a crisis because my meds have run out and my APRN is ignoring my phone…read morecalls to please call it in. The pharmacy says all they're waiting for is a call from my APRN Susan or Brandy. calling the office is a joke. The machine picks up and states that the office is closed, clearly it is not. The website says it's open till 6:30. It also states to leave a vm and someone will get back to me within 2 business days. What does it take for my APRN to call in my script? I've been struggling with this for weeks!!! It's not good to just stop your anxiety depression meds just like that. After a month of trying to get through to the office that states every single day they are closed is beyond unacceptable! Nobody calls back after two business days like it states. Nobody calls back at all. It's not only unprofessional to ignore one or your clients but it's downright mean and cruel!!! I shouldn't have to call 911, be taken to the hospital by ambulance,, just to get my prescription filled! With no transportation and no spare money for an uber I'm stuck sitting here going nuts! I have lost all respect for Synergy due to all its failures. I shouldn't have to take this further but it looks like I'm going to have to.....

lisa haut thank you for saving my life this program the best.i been in and out of hospital most of…read moremy life.since i been using life been the best i found jesus my health improve.i have a postive outlook about life.i had bipolar all my life the hybrid for me works out for me.i exercise and walk everyday.thanks again lisa keep up the great work.

Lisa Haut, APRN is an excellent primary care provider with a plethora of varied experience to…read moreenhance her skills & ability as a clinician. She's extremely dedicated to her craft & being up to date on current best practices. She's also currently pursuing a DNP (doctorate of nursing practice), which shows how she strives to be a top tier nurse practitioner. In addition to her private practice, she still works as a hospitalist (which she's done for over 20 years at many of the local hospitals) and just started an equine therapy program to add complimentary therapies to her repertoire of holistic health care strategies & services! I was referred to her by a friend of a friend & called on a wing & a prayer. Lisa personally returned my call as a prospective new patient that very same day, outside of normal business hours (highly unexpected! I was expecting to wait several days for a return call, from an admin., to simply book an open slot for a new patient appointment.) I was extremely surprised & pleasantly delighted that Lisa actually took time during this initial call to talk about my needs as a new patient and what my hopes and expectations were for care. It established a sense of partnership between patient & provider & opened up a path to building trust immediately. This is such a refreshing change from many physicians in the medical model (particularly many, "old-school" male MDs) who exude a sense of superiority & a perception of power imbalance (with a patriarchal flare). I want to be listened to, respected & treated with honor and dignity in my medical care. Lisa was warm & inviting in our initial call & visit. She created a sense of relaxation & comfort. I felt like I'd known her for years, rather than moments. Lisa is always prompt & thorough in every interaction we've had-appts., telehealth, etc. Finally, the cream that rose to the top of going, "above and beyond" expectations in a clinical patient-provider partnership... I am personally starting the journey towards a mid-life career change to become a Psychiatric APRN/DNP. I start nursing school in Jan. I asked Lisa if she might also be willing to mentor me along this journey & she agreed without hesitation! :D I cannot express how grateful & lucky I feel to have accidentally found Lisa Haut, APRN & utilize her services as a new primary care provider, as well as a mentor for my future nursing career!

Having been a patient of Brandy Stepney at Synergy Health Llc. for years I have found communication…read morewithin the office, with staff, with Brandy on numerous occasions is NOT professional or proficient. Not at all a service. It is very difficult to speak to a human being receptionist. Text is the preferred choice to weed out any questions too difficult or time consuming. Text auto response is their answer to customer care. Communication; Bad to worse to absurd. There were occasions my prescriptions were left unfilled. Recent changes of lack of staffing, considerable downsizing to a fraction of shared office and exam rooms (2) with sound machines so loud to protect patient privacy, patient's wait time over by 1 hour or more and my last communication breakdown. I would not recommend Synergy Healthcare Llc., Brandy Stepney APRN or their staff to anyone at all! BTW The pictures posted are two locations ago.

I had a 5:30pm appointment for a tick bite (lymes) needed antibiotics. They were taking people in,…read morewho didn't have appointments, in before me. They got me in a room @ 6:20pm and I waited until 6:45 and spoke to a nurse, asked how much longer and she was rude, wish I got her name. She said "we kind of have a little emergency here" I said "well I'm tired of waiting, 1.20 past my appointment time. It all depends on what practitioner is in, tonight was awful! Rude staff..

This used to be the practice of Stephen Bryant who is beloved by anyone he's treated. His practice…read morewas taken over by the machine Prohealth. My husband and I can't get in to see Dr. Bryant anymore...appointments are weeks/months out. So I left their ProHealth practice so when I need to see MY doctor I can. My husband is holding on in the hopes that he will see Dr Bryant again. Beginning of August, he had a physical. They drew the bloodwork, but unlike Quest Diagnostics, we can't see the results. They called him in to discuss results of a chest x-ray (he had a partial lobectomey for Lung Cancer 2 years ago) and bloodwork. We thought the worst. I went with him for support. A doctor he'd never seen went over tests and nothing was wrong, save a high sodium level. Chest X-ray clear. A1C back down to near normal. They scared us to death so they could bill us for an office visit to go over normal test results. Big rip-off and they put us through 12 hours of hell waiting for a doctor to tell us his results were fine. It is maddening. I'll keep trying to get my husband to quit the machine and get a real doctor who knows him and sees him every time.

I am a first time mom, Litchfield County Pediatrics has made me feel so comfortable and reassured…read morewith every concern I have about my son. From reception to the doctors they are all phenomenal and I can't speak more highly of them!!

choosing a Pediatrician for your child is an extremely hard decision. One of the best the…read moredecisions I made as a parent was switching to this office from another practitioner in town when my boys were toddlers. They are teenagers now and I dread the day they "age out" of this practice. The physicians and the staff are friendly and helpful. I can't say enough about our choice to come here!

We've been seeing Dr. Nguyen here for over a year, and our experiences with him and with the staff…read morehave proved very satisfying, and we can recommend this practice. There are two doctors (internal medicine) and one nurse practitioner at the moment along with support staff, all part of the widespread ProHealth operation in CT. We've been in for a number of ailments, from colds to flu shots more serious problems, and we've been treated professionally and compassionately on each occasion. Dr. Nguyen is a very good listener, and his diagnoses -- which have seemed spot-on, begin with what's the least possible required to fix the problem, an approach we endorse (Why use an elephant rifle to kill a mouse? You only create more problems.). The staff has been helpful on most occasions, and the nurse assistants seem a friendly, capable group. As mentioned, we like this office. They do good service.