I had an appointment 03/05/24 this appointment was made after my original appointment was cancelled…read moreby their office. So I get another appt. that is a month later than originally scheduled. I waited over an hour for my 2:30 appt. and WALKED OUT at 3:30 because THEY DO NOT CARE about wasting their patients time

0 Stars. If you have an appointment here, make sure you set aside about 4 hours of your day. I've…read morebeen here 4 times and each time I've waited 3 hours. One of the times I got lucky and it was only a little over 2 hours. I've been here when the waiting room is full and when it only has a few people waiting and I've learned it doesn't matter. You will still wait 3 hours. Imagine a doctors office that is run by BMV workers then add a few TSA workers and you might have an idea of how long you're going spend here.

We have been patients of eyecare associates for 38 years. Today my son needed a repair on his…read moreeyeglasses. He had to leave work to go only to be told he wasn't allowed in the building. That's fine with covid, we understand but the manner in which this was handled was totally unacceptable. He had to return to work with no repair done and the eyeglasses cutting his nose. A little history on his condition he had a lot of eye problems in infancy and required corrective surgery. Without eyeglasses he cannot see. We will be leaving eyecare for a more professional office that is willing to help not hinder when there is a problem.

I had blond hair & still have blue eyes... I grew up 2 blocks from the bay until we moved to the…read morelake... my Mother did slather me with mineral sunscreens in 1950 but they didn't work. Dr. Dolohaunty has found numerous Melanomas, Basel cancers and pre-cancerous growths; all early & all have been removed with MOHS or freezing. Very grateful! Highly recommended!

Wonderful patient care. Entire staff is friendly and knowledgeable will relax you with their care…read more HIGHLY RECCOMEND

Terrible place for retina care. They over book, herd you through like cattle and could care less…read moreabout you waiting 2-3 hours to see the doctor who spends less then 5 minutes with you!

Scheduling less people at a time, an hour or two is a bit ridiculous, some surgeries don't take…read morethis long. Dr's I am sure value their time, patients time is just as important. Sad we have become cattle for profit.

Horrible horrible horrible customer service and so-called policies! I had an eye exam in august and…read morealso paid out of pocket for my contact lens exam. I was told that after my contact fitting I needed to come back to order contacts. Since I was not ordering contacts at that time and my husband totaled our only car, I never made it back to the office. After nearly three months I called to try and get my prescription and wAs told my exam was no longer valid. She said they had an office policy while rudely interrupting me and telling me there was nothing she could do. I was trying to explain my situation that obviously I was on Medicaid I had very little income and no car; and she basically is taking my 45$ that I couldn't afford in the first place! I asked her why if this was a policy I was never informed of it, why didn't I sign something stating this policy... She said again I do not know what to tell you! This office is completely heartless and has no empathy for their consumers! I have also been there at their previous location so I was not a NEW customer! I am outraged at the disrespect of the office manager "Mimi" who says she understand there was extenuating circumstances however she cut me off and didn't even hear me out about my circumstances! This is just complete disregard for human compassion!!!

Dr. Chad is wonderful. The office and vision center is not. I went for an eye exam for the first…read moretime last year. Dr. Chad was super friendly and a great doctor. It ended there. I ordered a pair of prescription glasses and a pair of sunglasses. The glasses are great, but I cannot see with the sunglasses. I paid over $200 for them, have been back twice and nothing is fixed, so I can't wear. Wasted money for sure. Because I need prescription sunglasses, I called a month after my visit, when I realized they weren't going to make things right, to get my prescription to order a pair on-line. They sent my prescription, but not the PD. When I called for my PD, I was told it would be $25 for the PD. LOL...LOL...LOL. Fast forward to today, I was going to give them another chance since I loved the doctor and just get my glasses elsewhere. Well...they cancelled my appointment and instead of calling me, sent me 2 texts, that I didn't receive. How about pick up the phone? I have asked to speak with the doctor or have the doctor call me back 4 times and nothing. This office does not care about patients. This office is going to break this doctor.

I just picked up my first pair of bifocal glasses today! I've been trusting Dr. Chad with my eyes…read morefor several years, and I adore the staff. I truly appreciate his expertise and the willingness of everyone to help when I have questions or concerns.