So last night, one of my best friends and I were discussing how customer-service is pretty much…read moredead today. Well, I'm very happy to say that it isn't dead! Dan & Lindsey Schneider now run Hinchman Acres. The customer service they provided was top notch. They have gone way out of their way to make my family stay up here exceptional! I told Dan that this kind of superior customer service will make for an extremely profitable business. I am honored to share with all my friends my review and recommendation of this business. If you ever want to canoe/kayak one of the most beautiful rivers in the world- stay at Hinchman Acres in Mio Michigan!!

Bunch of ignorant people Sarah who apparently "owns this place" got in all of our faces and cussed…read moreout all of us including my 15 year old brother considering you "own this place" you should act like it. All 9 of us sat at the pick up from 4:00 pm until 6:30pm considering you charge us $100 after 6:00pm pick up you should have given us a refund. Not impressed and 100% do not recommend.

Clean and reasonably priced - there really wasn't much of a breakfast - the ice machine wasn't…read moreworking

Very clean and cozy hotel Nice pool and hot tub, with brand new large outdoor deck area…read more Breakfast provided to get your day started Staff was very welcoming and attentive

I have been coming to visit Larry at Rollway's Canoe Rental since I was a kid. They offer several…read moretrips up the Ausable River including a 5 hour canoe/kayak trip, a 3 hour canoe/kayak trip, and a 3 hour tube trip. They also offer over night trips if your looking for even more adventure. Prices are reasonable, $45 for a canoe, $35 for a kayak, and $14 for a tube. They are able to accommodate small and large groups with buses and vans. All their trips take you to the Ausable river, which is a large beautiful river that offers many swimming areas and many great views. You may even get lucky enough to see a bald eagle.

Positives: the 5 hour trip down the Ausable river was great. It really was a pretty trip down with…read moreour canoes. We saw some awesome wildlife! There wasn't as many easy access stops on the sides, though. Negatives: From the very beginning, the owner or manager was extremely cold and rude. We waited 15 minutes for him to come check us in, which is fine, but once he walked into the check in room, he barked at us "what do you want". The entire conversation was uncomfortable like we were putting him out. A few other couples we met later on the trip said the same exact thing as well. The ride to the drop off area was a bit wild. The busses went so fast and once the guys pulled our canoes off the back of the busses, they didn't say a word to us or tell us any tips on how to get into the docking area. They barely let us have time to ask any questions if we had any--they literally duped us off and left within seconds. The end of the trip was quite interesting as well. The sign to get off is covered in weeds. There is no current for the last 1/2 hour of the 5 hour trip. It would have been nice to have known that but it wasn't too big of a deal for us since we had the canoes anyway. The worst part was finding the dock. It was extremely hidden and you could easily miss it with the lack of the sign and the way it was positioned. Once you get off, the workers weren't any more friendly than earlier. You also have to walk about 10 flights of stairs up a cliff, so be aware! Wish they would have done a better job with giving us that as a heads up.

WARNING - Bed Bugs in Duplex 10 at Jacks Landing…read more I want to start by saying I have stayed at Jacks every year for the past 22 years and have always enjoyed our vacations until this year. We mostly stayed in Duplex 10 but have also stayed at the waterfront cabins and Anglers Hideaway. This year we stayed the week of July 6th in Duplex 10. We discovered a bed bug issue towards the end of the week. We started getting red bite marks and waking up to find blood on the sheets. Upon further inspection we discovered live bed bugs and a lot of black/red stains on the box springs of all three beds and evidence on the futon. We immediately notified the management and were extremely disappointed in the response. They said they always clean the rooms and have never seen evidence of bed bugs. The offered us a $150 gift certificate for next year and told us one of the managers was going to the store to get "stuff" to clean it up right away. When we pushed for a full refund they said "they don't know where they came from" insinuating that we brought them with us. This is a very big infestation and not hard to find once we looked closer. All four people who stayed in the cabin had upwards of 50+ bites appear once we were home and started looking closer. We kick ourselves for not inspecting the bed upon arrival but after 22 years you tend to trust a place. I understand that these things happen but the response from the manager was the worst part. She said she had them before and it was not a big deal to get rid of them. They insinuated we brought them. Worst of all I believe they are going to try to "clean" it themselves. From what I read (and I have not read a lot) bed bugs are difficult to eliminate, and my guess is they will continue to be a problem at Jacks. I want to raise awareness to all potential guests at Jack that bed bugs were in Duplex 10 to be very cautious if staying at Jacks Landing

Nothing fancy or pretentious, but great people and great location. We love coming here during the…read moresummer and appreciate feeling at ease and at home. Very relaxed and low key.

Incredibly well done experience! I went here multiple times as a kid and enjoyed myself despite not…read morehaving any special interest in trains.

One mans hobby or passion turned into something neat for all to enjoy…read more Ride the minature train through the property complete with tunnels, bridges, and authentic looking train buildings. Fun for the adults as well as the Kids and very reasonably priced.

Horrific Customer Service, Stolen Funds, and Aggressive Management - Avoid at All Costs…read moreBetter options in Mio! Our family booked a 15-canoe memorial trip for 30 people three months in advance to honor our late uncle. A month before the trip, we pre-paid in full. We were explicitly told by staff that we could adjust our reservation up to 24 hours in advance. The day before the trip, we emailed to scale down to 9 canoes (19 people).Upon arrival, the woman claiming to be the owner flatly refused a refund for the 6 unused canoes. Her justification was hostile and absurd: she stated we "should not have prepaid" and that refunds are only avoided if you pay the day of. This policy was never disclosed to us verbally or in writing.The customer service deteriorated rapidly from there: Hostility at Departure: The owner stood on the deck screaming at both her staff and our family, demanding everyone wear life jackets inside the transport vans--saying no one left without one on-falsely claiming it was a transport fine--rather than explaining it calmly as a high-water safety precaution. Labor: Despite paying full price (plus the 6-canoe overcharge), the resort provided only one staff member per van. Our group was made to help manually unload the canoes at the launch, and drag them up a steep hill and reload the trailers upon return. No trash bins were provided at the landing. Just a bag one of the drivers found in the van Verbal Abuse & Shushing: When two family members calmly went into the office to discuss the refund, the owner became instantly belligerent. When a female family member asked why she was being so rude, the owner told her to "zip it" and repeatedly shushed her like a child. When challenged on the overcharge, the owner claimed she "felt unsafe" and "threatened" from 10 feet away. Physical Altercation & False Accusations: The situation turned completely unhinged when we had to turn our vehicle around to look for a missing key fob. The owner's husband marched out "ready to fight," chest puffed out, screaming at customers. Looking for the guy who "threatened his wife" the situation escalated and The female owner then physically shoved her way into our group at the back of our vehicle, intentionally bumping into a smaller female customer. When the customer pushed back to create space, the owner began screaming like an actor that she had been "assaulted," before videotaping us and threatening to call the police. Honestly we thought at that point we were being punked. The river and weather were beautiful, but Rainbow Resorts completely tarnished a memorial trip for a grieving family. They stole money for services not rendered, treated paying customers like physical threats, and exhibited erratic, hostile behavior. Do not go here. They are completely unprofessional and running a financial scam on pre-payments.

The new owners bought the business Feb. 2023. They were very friendly and helpful. We picked the…read more3hr trip with kayaks. The river was pretty. It did storm on us for part of the trip but we still made some great memories. We plan on coming back!!

Just spent a week at the campground. Very clean facility and good staff. The restrooms need a…read morerefresh but the showers were good!

We stopped here to break up our trip on the way home from up north. I'd love to go back! The Old…read moreGrowth Trail was lovely to walk through in the fall. There's a cute little logging museum along the way. I loved the beautiful juxtaposition of the fall leaves with the pines and hemlocks. The path is fully paved, and a nice walk for a quick stop along I75 between Ann Arbor and up north. I'd love to go back there.