I have been a customer of Cody Burroughs State Farm for many years. Recently i had an interaction…read morewith their lead customer service executive, Ashley. Never have I experienced such excellent and prompt service in the insurance industry. My card and policy were updated seamlessly and with ease. She went above and beyond to verify everything was set up correctly and even called me to verify it had been completed. Her humor, friendliness, and awesome attitude was nothing short of a miracle. It's no surprise she was given this executive role! I will be a customer for many years to come! This girl is amazing! Thank you Ashley!!!!

I recently purchased a life insurance policy from Cody and what a great experience. Cody was very…read moreknowledgeable and provided me with the best policy for my money. Personally, what I liked the most was how friendly everyone at office was. I will definitely be working with Cody and his office again.

Excellent agency. Made me feel comfortable, helped me understand what everything meantread more

STAY AWAY HE IS A CROOK! I called three months ago and asked for my payments to be taken off…read moreauto-pay, I was told by Chad himself that this would not be an issue. For the past two months now they have pulled payments out of my account WITHOUT my authorization!!! I have received 2 checks to cover the overdraft fees when I went in/called and complained about it. And was reassured by Zack last month that the auto-pay would not happen again. GUESS WHAT IT DID!!!!!! I went in and talked to Heather last Wednesday, who was the most helpful out of any of the agents and she processed the claim for me. Only to have to call me today and tell me they were not refunding the money they illegally pulled from my account. Chad then called me a liar on the phone claiming that I never asked for my account to be pulled off of auto-pay! He also claimed that I couldn't possibly remember a conversation that took place three months ago, but when you live paycheck to paycheck you remember things like that. Oh and it gets better, with it being his agency he can't (and by can't I mean won't) write a letter stating that I had talked to him about taking my account off of the auto-pay, but yet for the past two months state farm has reimbursed me for the $29 overdraft fees they caused how would those have gone through if they didn't screw up?????

A class act all the way. Professional, friendly, knowledgeable, ethical and affordable. Gina knows…read moreher stuff and truly has her clients' best interests at heart. Within minutes of meeting her we knew she was the agent for us. We also inquired about whole life and when she ran the numbers, realized our old policy was just fine, said that though she'd love to sell us a different policy, she said it wasn't ethical of her to change us over just for a few dollars in her pocket. Honesty and integrity are the highest caliber, and just one of the most personable people I've ever done business with!

Matt and his team are fantastic. Over the years, Matt has gone above and beyond to make sure that…read morethe service his company provides is top notch. In my experience, if something isn't right, he'll fix it. He's an excellent communicator and really knows his stuff. If you're a high risk merchant, these guys are absolutely worth reaching out to.