What a positive experience. Everyone in the store was so friendly, especially Sarah. She helped me with Christmas presents for my Mom and mother in law, the lady knows what she's talking about!!!!! read more

Ms. Julie is the nicest lady ever! we always enjoy coming in to get my rings clean and shop!

I hope you have the attention span of a Grey's super fan because buckle up party people! My, now husband, had bought my engagement ring at Kay's in March 2020. He was told that with buying the ring from Kay's, the band and diamonds, are covered for life. Fast forward. We get engaged May of the same year. We go back to Kay's to shop for a wedding band. Surprise! They've discontinued the collection with no warning! Soooo, we discuss having a custom band put on the ring. They say, surreee! At the cost of an arm and your first born child. Hard pass. But, luckily, they say even if we choose to get a custom band else where they'll still cover their own diamonds. Kay's diamonds. Makes sense. ‍ #DEAL #wegetacustomband #fromjewelmaster Fast forward to Oct 2020. We go to get it cleaned and inspected per the warranty club house rules. Lady takes it cleans it. Tells us it looks great see ya in another 6mo! Fast forward again. Let the shenanigans begin. March 21, 2021, my husband and I stop by Kay's to get my ring cleaned and inspected for the 1yr check. A man in a sweater denies us service because we don't have a mask. I'm just trying to drop the ring off on the counter and go else where until it's done being cleaned and inspected. He says "it's our new store policy. I can't serve you until you put a mask on." Makes sense I'd have an issue this time. #immunized #socialdistancing #notintheactualstore We leave. I come back on Tuesday, 03/23/2021. A lady with red hair helps me. I've got a mask this time per club house rules. Still social distancing. And still not in the store.. I put the ring on the counter and step back. She takes it, cleans it. Then come the bitter words of betrayal they'd withheld for over 365 days. Ahh, I've been in this situation before. A trusted personal whom waited so long to tell me the truth. It's too late now. "Since you had a custom band put on your ring the warranty is invalid." What? This must be a joke. I've been here before. No one mentioned a thing! No email no slip of paper or contract saying this new information. We were told the band and diamonds are covered.... that's why we got a custom band. That and the collection was discontinued so we couldn't even purchase the odd wedding band that was meant for the engagement ring. I ask to speak to Sarah, the red haired lady continues, "she'll just tell you the same thing. Next!" I informed my husband Kay's will no longer honor their warranty because of the custom band. I call the store. A woman named Deb answers. I tell Deb my situation. She says confidently, "Yes. Kay's band and diamonds are covered. But not the custom band." Deb, my saving grace. Alas. Monday, 03/29/21, I return a third time. Hoping I can just get my ring inspected and done once and for all. Deb comes to the counter, she must remember me! Yes! Big hopes for Deb! Go Deb! Go Deb! Deb takes the ring back, some small talk with sweater guy. Cheetah print this time. More my speed. She comes back up and says the ring is not covered. Convenient. ‍ Sweater guy comes up to me now. "It's store policy. Sorry. If we soddened the band we'd cover it. But because it was done by someone else we can't cover any of it at all." I ask, "So Kay's won't even cover their own diamonds?" He replies, "No. store policy. We can't be liable." I ask why I wasn't told this 6mo ago when I came in. And then I ask for a copy of this new information. Deb and sweater guy vocalize they are unable to provide me with such paper work. ‍‍ Also convenient. ‍ And that it was noted on the account 6mo ago that the ring is not covered. So no written contract was given to me stating this information, let alone an email the day the note was made on the account. Awesome work guys! Standing ovation. Never did get to speak to anyone in charge. Final comment, just buy local. The big heads only look out for their own pockets. P.S. Jewel Master has personally told my husband and I he will cover all the diamonds. (: read more

I was gifted my late dads's wedding ring he bought for my mom. it is very old and needed fixed. the friendly and knowledgeable staff at Kay's in Lima were able to help me get it fixed good as new. I wear it daily on my right hand. it holds a lot of sentimenal value for my family and In fact it has 3 rubys in it which is my birthstone and I ironically have 3boys. great experience all around and would highly recommend. read more

The most unorganized organization I have dealt with. Inconsistencies between staff. Two separate times we were told both of us were on the ticket and anyone of us can pick up the items. Both times they didn't add both of us to the tickets therefore I was unable to pickup the items after driving 30 minutes to get there. I will never shop at Kay's in Lima Ohio ever again. read more

Very friendly staff , knowledgeable and customer first focused . Excellent selection and price with financing options available . read more

Kay Jewelers - LongLiveLove - Jewelry Near Me - Lima, Ohio

Manger is great, she helped me figure out exactly what I needed to purchase my Niel Lane custom engagement/wedding ring. Setting up a payment plan wasn't that hard at all. Going in not having a clue and leaving with absolute satisfaction in my purchase. Now why it got 3 stars instead of 5. Dark haired lady is rude as heck. I'll be sure to include her name when j actually return. They called me saying my ring is ready. I drove there and only to find dark haired lady to address my need. First i want to say, i work in the business of customer service as a HR rep. She greeted me with ya what do you need. Is your ring even here? Uuuuuuughhhhhhhhhh yeah you called me so... Ya no I'm checking it's not here. Is it suppose to be here? Ok lady, before you ask me what I'm doing here, I came because my order was supposedly ready for pick up according to my voicemail I received from you guys. Second, read your notes! I don't know what you all are tracking down on my order! How the heck am I suppose to know? I'm just patiently waiting and walked out. When I finally do return, you best bet I'm not putting up with that again. She treated my situation like I'm not a valued customer. Lady, let me say I could care less of what mood your in, but you're in the wrong business for with your lack of customer service read more